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Home › Companies › 3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001 › CONTACT CENTER REPRESENTATIVE

CONTACT CENTER REPRESENTATIVE

3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001 · West Melbourne, FL, US, West Melbourne, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001
TitleCONTACT CENTER REPRESENTATIVE
Normalized title-
Department / team-
LocationWest Melbourne, FL, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in West Melbourne.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001
Sourcec58b5224-d703-4d2b-b963-b674559f5a92
ATS providerADP Workforce Now Recruiting

Description

Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a CONTACT CENTER REPRESENTATIVE to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually. Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility. We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the CONTACT CENTER REPRESENTATIVE listed below. POSITION SUMMARY To provide superior quality, competitive value, and outstanding service by providing exceptional administrative support to front office staff. The Contact Center Representative ensures that patients receive excellent customer service support and direction when they phone into all clinics. This includes supporting patients with substance use disorders. GENERAL EDUCATION REQUIREMENTS High School Diploma or General Equivalency/Educational Diploma (GED) and 1-year experience in customer service. Previous experience in a medical office or healthcare environment preferred. ADDITIONAL QUALIFICATIONS • Customer service and/or medical front office experience • Phone experience a plus • Interpersonal and communication and organizational skills • Knowledge of Medical Terminology and Appointment Types • Ability to multi-task • Ability to read and write at high school level • Ability to use and operate computer, copy machine, typewriter, and fax machine • Ability to speak and understand at least the English language to effectively communicate with our patient population • Ability to work well in a team environment, remain motivated, is self-directed, and demonstrates initiative PRIMARY ACCOUNTABILITIES • Answer telephone promptly and in a polite and professional manner • Answer calls from patients, determine nature and purpose of phone call, and re-direct the caller to the appropriate departments or takes messages when necessary • Provides information about establishment such as location of departments or offices or services provided • Schedule appointments, review appointment date, time, location, and provider name with caller. Make calls to reschedule appointments when necessary • Resolves phone complaints from customers and public and directs them to patient satisfaction surveys • Obtain and enter accurate demographic and insurance information into EMR • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable) • Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork • Serves as back up-front office support and performs Patient Service Representative duties as permitted based on call volume • Perform other related duties as assigned • Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s Key Performance Indicators and will be evaluated on a monthly and quarterly basis.

Full job record

Job ID5df6e26770b26304c43ff65d6bb941bf706aced7
Org ID6d9e2ece-8b73-49d7-8c89-f98b6a1aef0a
Source IDc58b5224-d703-4d2b-b963-b674559f5a92
Board IDc58b5224-d703-4d2b-b963-b674559f5a92
Provideradp_workforcenow
Provider Job Key562848
TitleCONTACT CENTER REPRESENTATIVE
Normalized Title—
Statusactive
Activeyes
Location TextWest Melbourne, FL, US, West Melbourne, FL
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityWest Melbourne
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3b6b85aa-b6bf-44fe-98a3-f960839f89a0&ccId=19000101_000001&lang=en_US&type=JS&jobId=562848&jwId=9201586086001_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3b6b85aa-b6bf-44fe-98a3-f960839f89a0&ccId=19000101_000001&lang=en_US&type=JS&jobId=562848&jwId=9201586086001_1
First Seen At2026-05-31 18:53:54Z
Last Seen At2026-06-06 12:17:58Z
Last Checked At2026-06-06 12:17:58Z
Last Changed At2026-06-06 12:17:58Z
Inactive At—
Source Posted At2026-05-26 16:07:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=3b6b85aa-b6bf-44fe-98a3-f960839f89a0|19000101_000001/date=2026-06-06/2026-06-06T12-17-57-965Z-54d9cb62b9db03727860907c150de9ef5f0da95284e7991dcea90192881e858c.json
Event Fields
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  "last_changed_at": "2026-06-06T12:17:58.834Z",
  "active_status": "active"
}
Parsed Structured
{
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    "region": "FL",
    "country": "United States",
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  "launch_scope": {
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      "city": "West Melbourne",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p style='--tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; box-sizing: border-box; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><span style=\"--tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; box-sizing: border-box; font-family: georgia, serif;\">Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County&rsquo;s only Federally Qualified Health Center, is currently recruiting for a CONTACT CENTER REPRESENTATIVE to join us in the heart of Brevard County&rsquo;s Space Coast. Since 2005 our focus has been on putting the &ldquo;community&rdquo; in Community Health while delivering healthcare to more than 60,000 unique patients annually.</span></p><p style='--tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; box-sizing: border-box; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"--tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; box-sizing: border-box; font-family: georgia, serif;\">Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.&nbsp;</span></p><p style='--tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; box-sizing: border-box; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"--tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; box-sizing: border-box; font-family: georgia, serif;\">We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the CONTACT CENTER REPRESENTATIVE listed below.</span></p><p id=\"isPasted\"><strong><span style=\"font-family: georgia, serif; font-size: 16px;\">POSITION SUMMARY</span></strong></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">To provide superior quality, competitive value, and outstanding service by providing exceptional administrative support to front office staff. The Contact Center Representative ensures that patients receive excellent customer service support and direction when they phone into all clinics. This includes supporting patients with substance use disorders.</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>GENERAL EDUCATION REQUIREMENTS</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">High School Diploma or General Equivalency/Educational Diploma (GED) and 1-year experience in customer service. Previous experience in a medical office or healthcare environment preferred.</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>ADDITIONAL QUALIFICATIONS</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Customer service and/or medical front office experience</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Phone experience a plus</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Interpersonal and communication and organizational skills</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Knowledge of Medical Terminology and Appointment Types</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to multi-task</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to read and write at high school level</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to use and operate computer, copy machine, typewriter, and fax machine</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to speak and understand at least the English language to effectively communicate with our patient population</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to work well in a team environment, remain motivated, is self-directed, and demonstrates initiative</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>PRIMARY ACCOUNTABILITIES</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Answer telephone promptly and in a polite and professional manner</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Answer calls from patients, determine nature and purpose of phone call, and re-direct the caller to the appropriate departments or takes messages when necessary</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Provides information about establishment such as location of departments or offices or services provided</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Schedule appointments, review appointment date, time, location, and provider name with caller. Make calls to reschedule appointments when necessary</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Resolves phone complaints from customers and public and directs them to patient satisfaction surveys</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Obtain and enter accurate demographic and insurance information into EMR</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable)</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Serves as back up-front office support and performs Patient Service Representative duties as permitted based on call volume</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Perform other related duties as assigned</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Takes ownership and represents Brevard Health Alliance&rsquo;s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate&rsquo;s Key Performance Indicators and will be evaluated on a monthly and quarterly basis.</span></p></div>\n",
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