Enrollment Counselor, #1299: Ingenium Barack Obama Charter School, Compton, CA

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    "description": "<p><span style=\"font-size: 18pt\">                                              Enrollment Counselor</span></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 18pt; font-weight: bold\">JOB DESCRIPTION</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Title:</span><span style=\"font-size: 10pt\"> Enrollment Counselor</span><span style=\"font-size: 10pt; font-weight: bold\"><span>                                                       </span></span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt; font-weight: bold\"><br></span><span style=\"font-size: 10pt; font-weight: bold\">Schedule:</span><span style=\"font-size: 10pt\"> 40 hrs/week min.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Type:</span><span style=\"font-size: 10pt\"> Full-Time, 12-Months                                             </span><span style=\"font-size: 10pt\"><br></span><br><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt; font-weight: bold\">FLSA Status: </span><span style=\"font-size: 10pt\">Non-Exempt</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Reports to: </span><span style=\"font-size: 10pt\">Director of Recruitment &amp; Development</span><span style=\"font-size: 10pt\"><br></span><span style=\"font-size: 10pt\">             </span><span style=\"font-size: 10pt; font-weight: bold\">Pay: </span><span style=\"font-size: 10pt\">$23.00/hr, starting</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Special: </span><span style=\"font-size: 10pt\">Requires weekend work, nights </span></p>\n<p><span style=\"font-size: 10pt\">and early mornings, as needed</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 18pt; font-weight: bold\">ABOUT INGENIUM SCHOOLS</span></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">At Ingenium Schools, we create communities where everyone experiences joy and meaning in learning. We do this by preparing our students to be the best learners, leaders, and collaborators by empowering them with the capacity and tools to continually improve themselves and the world around them.</span></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">Since 2009, Ingenium Schools has helped students build confidence, leadership, and a lifelong love of learning through the Ingenium Learning System, an easily replicable, standards-based educational model that promotes personal mastery. Ingenium Schools currently operates several charter schools, serving students throughout Los Angeles.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 18pt; font-weight: bold\">POSITION SUMMARY:</span></p>\n<p><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">The Enrollment Counselor supports prospective families throughout the enrollment process by providing responsive, high-quality support via phone, email, and digital systems. This role ensures families successfully complete applications, submit required documentation, and move efficiently through the enrollment pipeline.</span></p>\n<p><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">The Enrollment Counselor works primarily in a remote or hybrid environment and collaborates closely with school-site office staff to ensure enrollment files are complete, compliant, and aligned with organizational goals. This role is results-driven and accountable for supporting enrollment targets through consistent follow-up, communication, and data management.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 18pt; font-weight: bold\">ESSENTIAL FUNCTIONS &amp; JOB DUTIES:</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">KEY CONTRIBUTIONS</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Demonstrates knowledge of and supports Ingenium Schools’ noble cause, values, standards, policies and procedures, operating instructions, confidentiality standards, and code of cooperation</span></li>\n<li><span style=\"font-size: 10pt\">Strive to implement, by instruction and action, Ingenium Schools’ philosophy of education and goals/objectives in connection with Ingenium’s Signature Practices</span></li>\n<li><span style=\"font-size: 10pt\">Continuously maintain and improve professional competence</span></li>\n<li><span style=\"font-size: 10pt\">Attend mandatory trainings, professional meetings, and educational conferences, as required</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Initiate and exercise good judgment and positive working relationships with the community, students, staff and with public and private agencies</span></li>\n</ul>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">DUTIES AND RESPONSIBILITIES</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Serve as a primary point of contact for prospective families via phone, email, and online platforms.</span></li>\n<li><span style=\"font-size: 10pt\">Guide families through the enrollment and application process from initial inquiry to completion.</span></li>\n<li><span style=\"font-size: 10pt\">Proactively follow up with families to ensure required documentation and forms are submitted accurately and on time.</span></li>\n<li><span style=\"font-size: 10pt\">Provide clear, accurate information about charter schools and Ingenium programs.</span></li>\n<li><span style=\"font-size: 10pt\">Support reporting related to enrollment progress and trends.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain compliance with enrollment procedures and deadlines.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with school-site office staff to ensure enrollment files are finalized and ready for student onboarding.</span></li>\n<li><span style=\"font-size: 10pt\">Communicate enrollment updates and escalate concerns when necessary.</span></li>\n<li><span style=\"font-size: 10pt\">Participate in team meetings and professional development.</span></li>\n<li><span style=\"font-size: 10pt\">Support peak enrollment periods with flexibility and urgency.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain productivity and accountability in a remote or hybrid work environment.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Use organization-approved systems and equipment appropriately.</span></li>\n<li><span style=\"font-size: 10pt\">Duties may be adjusted or expanded based on organizational needs.</span></li>\n<li><span style=\"font-size: 10pt\">Monitor and manage an active enrollment pipeline to ensure timely application completion.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure confidentiality and security of student records.</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrate knowledge of, and support Ingenium Schools' mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and code of conduct</span></li>\n<li><span style=\"font-size: 10pt\">Understand charter schools; able to educate parents about what charter schools are and are not, dispelling charter school myths</span></li>\n<li><span style=\"font-size: 10pt\">Ability to speak and write fluent English and Spanish</span></li>\n<li><span style=\"font-size: 10pt\">Ability to assist with translations (English to Spanish)</span></li>\n<li><span style=\"font-size: 10pt\">Basic knowledge of computer programs (e.g., Google Docs, Excel, etc.)</span></li>\n<li><span style=\"font-size: 10pt\">Ability to learn computer software for data entry</span></li>\n<li><span style=\"font-size: 10pt\">Process documents and materials; assist in the creation of student enrollment records, ensuring their accurate completion; distribute flyers; enter enrollment data, update student information and process student data</span></li>\n<li><span style=\"font-size: 10pt\">Fill out forms with student information; File papers, as needed</span></li>\n<li><span style=\"font-size: 10pt\">Responsible for the maintenance, storage, security and confidentiality of student enrollment files; responsible for inputting and maintaining student data into Student Information System (SIS); create statistical reports as needed</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">Track student application status and maintain accurate records in the Student Information System (SIS).</span></li>\n<li><span style=\"font-size: 10pt\">Attention to detail</span></li>\n<li><span style=\"font-size: 10pt\">Answer phones using a professional and courteous manner; route calls appropriately; kindly answer parent questions and assist with enrollment</span></li>\n<li><span style=\"font-size: 10pt\">Maintain a helpful attitude and give good customer service at all times</span></li>\n<li><span style=\"font-size: 10pt\">Ability to walk community streets to hand-out fliers/talk to families </span></li>\n<li><span style=\"font-size: 10pt\">Knock on doors, giving families information </span></li>\n<li><span style=\"font-size: 10pt\">Approach parents outside stores/restaurants etc. giving them information about Ingenium Schools and answering questions</span></li>\n<li><span style=\"font-size: 10pt\">Form relationships with local businesses and educate owners about Ingenium Schools</span></li>\n<li><span style=\"font-size: 10pt\">Visit local businesses and leave fliers</span></li>\n<li><span style=\"font-size: 10pt\">Actively find and participate in fairs and community events on weekdays and weekends. </span></li>\n<li><span style=\"font-size: 10pt\">Make presentations at preschools and places where families meet</span></li>\n<li><span style=\"font-size: 10pt\">Make calls and receive calls from all campuses and interested families</span></li>\n<li><span style=\"font-size: 10pt\">Participate in work-related training and conferences</span></li>\n<li><span style=\"font-size: 10pt\">Use appropriate language and respect others at all times</span></li>\n<li><span style=\"font-size: 10pt\">Timely deliver forms to supervisor </span></li>\n<li><span style=\"font-size: 10pt\">Use time efficiently</span></li>\n<li><span style=\"font-size: 10pt\">Maintain reliable transportation (i.e., ability to travel from one school site to another, as needed)</span></li>\n<li><span style=\"font-size: 10pt\">Dress appropriately, wearing Ingenium uniform shirt and badge with the Ingenium logo at all times</span></li>\n<li><span style=\"font-size: 10pt\">Use equipment provided only by Ingenium</span></li>\n<li><span style=\"font-size: 10pt\">Other duties as assigned    </span><span style=\"color: rgb(255, 102, 0); font-size: 12pt; font-weight: bold\"><br></span></li>\n</ul>\n<p><span style=\"color: rgb(255, 102, 0); font-size: 12pt; font-weight: bold\">Collaboration:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Confer with school-site office support specialists and administrative managers to develop and implement strategies to improve enrollment</span></li>\n<li><span style=\"font-size: 10pt\">Accurately and timely communicate enrollment status to supervisor and school-site</span></li>\n<li><span style=\"font-size: 10pt\">Maintain and improve professional competence and participate in professional development opportunities</span></li>\n<li><span style=\"font-size: 10pt\">Actively participate in team meetings </span></li>\n<li><span style=\"font-size: 10pt\">Assist with school/organizational events, as needed</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">The duties and responsibilities are subject to change if needed and are not limited to the duties above.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 18pt; font-weight: bold\">KNOWLEDGE AND ABILITIES</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">KNOWLEDGE OF:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Ingenium Schools and charter schools</span></li>\n<li><span style=\"font-size: 10pt\">Ability to speak to people of all cultures, backgrounds, and communities</span></li>\n<li><span style=\"font-size: 10pt\">Charter school enrollment processes</span></li>\n<li><span style=\"font-size: 10pt\">Customer service and family engagement practices</span></li>\n<li><span style=\"font-size: 10pt\">Data tracking and digital record management systems</span></li>\n<li><span style=\"font-size: 10pt\">Communicate effectively via phone, email, and written correspondence</span></li>\n<li><span style=\"font-size: 10pt\">Work independently while meeting performance expectations</span></li>\n<li><span style=\"font-size: 10pt\">Manage multiple cases simultaneously with strong attention to detail</span></li>\n<li><span style=\"font-size: 10pt\">Maintain organization and consistent follow-up</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate effectively with cross-functional teams</span></li>\n<li><span style=\"font-size: 10pt\">Maintain professionalism and confidentiality at all times</span></li>\n</ul>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">ABILITY TO:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Maintain positive attitude</span></li>\n<li><span style=\"font-size: 10pt\">Maintain regular attendance (ability to find staff substitute limited)</span></li>\n<li><span style=\"font-size: 10pt\">Establish a culture of high expectations </span></li>\n<li><span style=\"font-size: 10pt\">Interact appropriately with people all ages </span></li>\n<li><span style=\"font-size: 10pt\">Communicate effectively, both orally and in writing</span></li>\n<li><span style=\"font-size: 10pt\">Effectively collaborate with colleagues, parents, and community</span></li>\n<li><span style=\"font-size: 10pt\">Read and understand rules and policies, labels, and instructions </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 18pt; font-weight: bold\">JOB QUALIFICATIONS:</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">EDUCATION/EXPERIENCE:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">High School Diploma or GED equivalent</span></li>\n<li><span style=\"font-size: 10pt\">Experience in enrollment, admissions, customer service, call-center, or administrative support preferred</span></li>\n<li><span style=\"font-size: 10pt\">Experience using SIS, CRM systems, Google Workspace, or similar platforms preferred</span></li>\n</ul>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">REQUIRED LICENSES AND CERTIFICATES: </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">CPR/First Aid (provided by Ingenium post-hire, if needed)</span></li>\n<li><span style=\"font-size: 10pt\">Up-to-date TB test and background check required at time of hire</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(255, 192, 0); font-size: 18pt; font-weight: bold\">WORKING CONDITIONS</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">ENVIRONMENT:</span></p>\n<p><span style=\"font-size: 10pt\">Work is primarily performed in a remote or office-based setting. Requires extended periods of computer use, phone communication, and virtual collaboration.</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">PHYSICAL DEMANDS:</span></p>\n<p><span style=\"font-size: 10pt\">Primarily sedentary work. Must be able to operate a computer, telephone, and other standard office equipment for extended periods.</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">WORK SCHEDULE/LOGISTICS</span></p>\n<p><span style=\"font-size: 10pt\">The working hours vary according to the needs of the organization. Work days include weekdays and weekends as needed for recruitment and enrollment efforts. The employee must have a car or get his own transportation to carry out and complete requested assignments.</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 12pt\">EMPLOYMENT AT-WILL</span></p>\n<p><span style=\"font-size: 10pt\">All Ingenium employees are employed at will. This means either the employee or the employer can end the employment relationship at any time, for any reason, as long as it is not an illegal reason.</span></p>",
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