Guest Experience Concierge

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      "subtitle": "Atelier Crenn, Bar Crenn, Petit Crenn, Crenn Dining Group",
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    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:0px;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">The Guest Experience Concierge is the first point of contact for guests and is responsible for setting the tone of luxury hospitality that guests will expect from their experience at Atelier Crenn and Bar Crenn. This role is skilled in listening to guests' needs and translating that information into concise reports for the Front of House (FOH) and Back of House (BOH) teams. They are essential contributors to the guest experience and overall operations of the restaurant. </span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Answer every phone call with appropriate greeting from start to end of shift</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Return all voicemail messages in the same day</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Respond to all incoming emails within 72 hours</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Ensure all guests questions are answered or concerns are resolved in a timely manner</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Offer professional guest services by assisting in guest navigation through the reservation process</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Educate guests and employees on restaurant concept and philosophy</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Maintain and monitor the reservation book, making sure notes are added and reservations are confirmed</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Reconfirm all dietary restrictions by 72 hours prior to the reservation</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Assist guests with cancellations or reschedule requests</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Provide daily reports to BOH team about dietary restrictions</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Accommodate VIP reservations as requested by senior management</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Help guests purchase and redeem gift cards</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Print daily reports, chits, menus and prepare celebration cards for service nightly</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Assist in researching guests before their arrival</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Provide daily sales and service log reports to team</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">1-2 years of administrative experience</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">1-2 years fine dining restaurant experience</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Extensive knowledge of Tock, Open Table and other guest-related programs or apps</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Highly developed skills in G Suite</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">High functioning command of the English language, as well as wide knowledge of culinary terminology</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Ability to provide polished and gracious service to guests</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Be able to prioritize tasks in order to meet daily, weekly and monthly deadlines</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Available to work a variety of hours, days and shifts, including weekends</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.295;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Able to move and lift up to 10 pounds, frequently and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Crenn Dining Group</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-indent:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.</span></p>"
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