Reservation Specialist

{
  "content_hash": "37ea3ddc153228a064654e63ac724dded2198d30784fc9d11df7d5f22d68aca2",
  "source_hash": "e94b3b7ffba03780c014fcf58974125ebd8c6dcfba544cdb063a669b131b0255",
  "last_changed_at": "2026-06-06T08:31:28.498Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "LOS ANGELES, CA, US",
    "city": "LOS ANGELES",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 24.04,
  "salary_min": 21.63,
  "inferred_at": "2026-06-06T08:31:28.484Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "LOS ANGELES, CA, US",
      "city": "LOS ANGELES",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "json_ld": {
    "url": "https://sales-luckystrikeentertainment.icims.com/jobs/59432/reservation-specialist/job",
    "@type": "JobPosting",
    "title": "Reservation Specialist",
    "@context": "http://schema.org",
    "datePosted": "2026-06-03T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Reservations Specialist</strong> </p>\n<p><strong>We Are Lucky Strike Entertainment. </strong>Bowling, Arcade, Family Entertainment Centers. One company. Multiple brands. Hospitality at our core - we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time. </p>\n<p> </p>\n<p><strong>The Role</strong> </p>\n<p>You'll be the first voice guests hear when they're ready to celebrate. As part of our Call Center team, you'll own the inbound experience for small groups and birthday parties - converting every lead into a confirmed event for groups of 12 and under across our bowling and Boomers locations. Leads are distributed through a round-robin model, so every rep gets a fair shot at every opportunity. </p>\n<p> </p>\n<p><strong>What You'll Do</strong> </p>\n<p><strong>Turn Inquiries into Celebrations</strong> </p>\n<ul>\n <li>Handle every inbound lead - phone, email, or online - and convert it into a confirmed booking </li>\n</ul>\n<ul>\n <li>Own birthday party and small group sales for groups of 12 and under </li>\n</ul>\n<ul>\n <li>Match every guest to the right package and experience for their needs </li>\n</ul>\n<ul>\n <li>Ask the right questions to make the planning process feel effortless </li>\n</ul>\n<ul>\n <li>Follow up on online bookings (OLB) to convert interest into confirmed reservations </li>\n</ul>\n<p><strong>Hit Your Numbers</strong> </p>\n<ul>\n <li>Quarterly quota paid monthly on a tiered basis - stronger performance means stronger earnings </li>\n</ul>\n<ul>\n <li>A Commission QRG will detail exactly how your pay is structured from day one </li>\n</ul>\n<p><strong>Pass the Right Leads</strong> </p>\n<ul>\n <li>Received a lead for a group over 12? Qualify the guest and pass to Core or Enterprise - you'll earn 15% quota credit on every clean handoff. And when a lead is passed to you and you close it, you earn 85% quota credit. </li>\n</ul>\n<ul>\n <li>Fast, accurate handoffs keep guests happy and the whole team winning </li>\n</ul>\n<p><strong>Keep Things Running Smoothly</strong> </p>\n<ul>\n <li>Stay on top of your pipeline and partner with ops teams so every event delivers on what was promised </li>\n</ul>\n<p><strong>Stay with the Guest</strong> </p>\n<ul>\n <li>Be the point of contact from first call through event day </li>\n <li>Follow up post-event to keep relationships warm and drive repeat bookings </li>\n</ul>\n<p><strong>Show up When it Counts</strong></p>\n<ul>\n <li>Evenings, weekends, and holidays - our busiest times and when we need you most </li>\n</ul>\n<p> </p>\n<p><strong>What You'll Bring</strong> </p>\n<p>You don't need to check every box - but here's what sets the best candidates apart. </p>\n<ul>\n <li>Background in sales, hospitality, or customer service - call center or high-volume phone experience a strong plus </li>\n</ul>\n<ul>\n <li>Comfortable following a conversation guide and adapting it naturally to each guest </li>\n</ul>\n<ul>\n <li>Comfortable with Outlook, Microsoft Teams, and Excel </li>\n</ul>\n<ul>\n <li>Strong communicator who can sell an experience by describing it effectively </li>\n</ul>\n<ul>\n <li>Feedback-driven and eager to grow - you use coaching to get better, not just move on </li>\n</ul>\n<ul>\n <li>Organized and detail-oriented even when the calls are nonstop </li>\n</ul>\n<ul>\n <li>Adaptable - because no two birthday parties or busy Saturdays are ever the same </li>\n</ul>\n<p> </p>\n<p><strong>What You'll Get</strong> </p>\n<p>At Lucky Strike Entertainment, we're committed to your well-being on and off the job: </p>\n<ul>\n <li>Medical, Dental, and Vision plans to select from based on your needs </li>\n</ul>\n<ul>\n <li>401(K) Retirement Plans and Employee Stock Purchase Program </li>\n</ul>\n<ul>\n <li>Employee Assistance Program (EAP), Wellness resources, Vacation and Holidays </li>\n</ul>\n<ul>\n <li>Perks - Bowling, Boomers and Waterpark discounts, retail and event discounts, and more </li>\n</ul>\n<p> </p>\n<p>#LI-KK1</p>\n<h2>Who We Are</h2>\n<p><strong>Join Our Team</strong> </p>\n<p>With approximately 360+ entertainment destinations across North America - including bowling centers, family entertainment centers, waterparks, and more under brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA) - we're one of the largest entertainment companies in the country. We're committed to our guests, to each other, and to making this a place where great work feels like a great time. Join more than 12,000 associates and be part of something worth celebrating. </p>\n<p> </p>\n<p>The pay rate range for this position is $21.63 to $24.04 per hour plus 1% to 3% commission.</p>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "90015",
          "addressRegion": "CA",
          "streetAddress": "800 WEST OLYMPIC BLVD",
          "addressCountry": "US",
          "addressLocality": "LOS ANGELES",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-06-03T04:00:00.000Z",
    "employmentType": "OTHER",
    "hiringOrganization": {
      "name": "Lucky Strike Entertainment",
      "@type": "Organization",
      "sameAs": "www.LuckyStrikeEtertainment.com"
    },
    "occupationalCategory": "Sales"
  },
  "detail_meta": {
    "url": "https://sales-luckystrikeentertainment.icims.com/jobs/59432/reservation-specialist/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 79285,
    "compact_response_bytes": 6129,
    "original_response_bytes": 79285
  },
  "sitemap_job": {
    "id": "59432",
    "url": "https://sales-luckystrikeentertainment.icims.com/jobs/59432/reservation-specialist/job",
    "slug": "reservation-specialist",
    "lastmod": "2026-06-03T17:44:32-04:00"
  },
  "detail_errors": []
}