Retail Training Specialist

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    "description": "<p>PRIMARY PURPOSE OF JOB This position’s primary goal is delivering training to retail banking employees which equip them with the knowledge, skills, and tools needed to perform their roles effectively and in compliance with regulatory standards.<br />\nEXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS<br />\n•<br />\nSouthern Bank team members exhibit Southern Bank’s values, which can be remembered with the acronym FIRSTS. We teach our team members about our “values in action,” which give further examples of how we can live out Southern Bank’s values.<br />\no<br />\nWe act as a FAMILY – We know we’re not a related family, but we really care about people, both personally and professionally. We like knowing that our skills, our time, and our efforts contribute to the overall success of those we spend time with every day.<br />\no<br />\nWe move with INNOVIATION – We push for better ways to solve problems. We are not afraid of a challenge; we’re driven to develop new ideas and solutions using creativity and experience. We are committed to leading, devising new solutions for all kinds of obstacles.<br />\no<br />\nWe are ROOTED – We’re from here. These communities are our homes, and we are deeply invested in making our hometowns the best that they can be. We are firmly committed to success in the places where we’ve known people our whole lives.<br />\no<br />\nWe prioritize SERVICE – We put others above ourselves. We make intentional decisions and take action to benefit others, be it in our daily work with our customers and fellow team members, or in volunteering our time, money, and energy in our communities.<br />\no<br />\nWe build TRUST – We strive to be reliable and trustworthy, honest and transparent. 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We are able to support those who count on us and those who need us can rely on us.<br />\n•<br />\nEnsures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.<br />\n<br />\nESSENTIAL FUNCTIONS AND PERFORMANCE AREAS<br />\n•<br />\nOnboarding new Personal Bankers with foundational knowledge about bank products, systems, and procedures;<br />\n•<br />\nAssists, trains, and mentors all branch retail staff by being their primary point of contact for the region as a whole;<br />\n•<br />\nCollaborate with team members to review and update training and reference materials;<br />\n•<br />\nParticipates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary;<br />\n•<br />\nPromotes teamwork in the branches to ensure a positive overall customer experience;<br />\n•<br />\nHelps to foster teamwork in the branch to ensure a positive overall customer experience by participating proactively in branch activities;<br />\n•<br />\nDefines and offers solutions to resolve problems. 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Uses knowledge of the bank to identify helpful resources;<br />\n•<br />\nIdentifies financial needs of customers and presents all appropriate product and service options by working cooperatively with appropriate internal team members;<br />\n•<br />\nProactively educates customers on utilizing available access channel;<br />\n•<br />\nActs as business product and services expert in the branch, included but not limited to, cash management services, remote deposit services, ICS/CDARS and merchant services;<br />\n•<br />\nMaintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;<br />\n•<br />\nMaintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;<br />\n•<br />\nTakes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving service issues as appropriate through follow-up;<br />\n•<br />\nMaintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products;<br />\n•<br />\nPrepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.;<br />\n•<br />\nMaintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers;<br />\n•<br />\nAdheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner;<br />\n•<br />\nMaintains reliable attendance with the ability to work a schedule that may include working nights, weekends, and holidays;<br />\n•<br />\nMust be able to assist at various branches across Southern Bank’s footprint when needed and travel for training on a quarterly basis;<br />\n•<br />\nMust be able to assist in bank mergers which may require overnight stays for a week at a time; and,<br />\n•<br />\nPerforms all other duties which may be assigned.</p>",
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