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National Pre-Discharge Claims Rep-Fort Carson
4771DD00154D7D51EE578D0426221138 · Fort Carson, CO - Fort Carson, CO 80913; 1626 OConnell Blvd, Fort Carson, CO, 80913, USA · Remote · Active · $69,563–$69,563 / year · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 4771DD00154D7D51EE578D0426221138 |
| Title | National Pre-Discharge Claims Rep-Fort Carson |
| Normalized title | - |
| Department / team | - |
| Location | Fort Carson, CO, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $69,563–$69,563 / year |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-29 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-19 |
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| Company jobs | Active postings from 4771DD00154D7D51EE578D0426221138. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Fort Carson. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 4771DD00154D7D51EE578D0426221138 |
| Source | 041ad503-49be-4b1d-a435-fc9a8d5f1605 |
| ATS provider | Paycom ATS |
Description
Description
_
NATURE OF WORK:
Assists in the implementation of the Veterans of Foreign Wars outreach programs to military service members at military installations (including National Guard and Reserve units) in support of DoD’s Transition Assistance Program and the VA’s Pre-Discharge Program.
Represents separating active duty military personnel by assisting with Transition Assistance Program (TAP) as well as the preparation, development, submission and review of claims for transitioning service members’ benefits to the Department of Veterans Affairs. Reviews Pre-Discharge claims’ rating decisions as needed.
TYPICAL DUTIES AND RESPONSIBILITIES:
Makes presentations and prepares and processes claims for VA benefits as part of the implementation of the Veterans of Foreign Wars active service members’ outreach programs to military installations in the assigned geographical area, in support of the VA’s Pre-Discharge Program. Performs as a case manager for service members’ claims.
Prepares statements on behalf of the Pre-Discharge client’s claim, and if necessary, appeal.
Advises service members in obtaining medical evidence from VA/DoD attending physicians, and other health care professionals.
Conducts research and inquiries pertaining to military services policies and regulations. Interacts with pertinent military officials in fulfillment of the mission to provide assistance to separating/retiring service members. Maintains regular contact and partners with the sponsoring base Transition Manager.
Describes the posture of the Veterans of Foreign Wars service programs to separating service members and, as directed by the Assistant Director, to local veterans communities and federal agencies. Interacts with other veterans’ service organizations and state veteran service agencies.
Incorporates statutes, regulations and government directives to ensure that service members’ interests are articulated in accordance with VFW national mandates and the VA requirements.
Processes inquiries from the military community concerning veterans’ benefits. Ensures that the appropriate claims forms are accurately and timely submitted. When requested by the Assistant Director, mentors recently hired VFW Pre-Discharge claims reps and department service officers (DSOs).
Coordinates, as appropriate, with the local VFW DSO to refer veterans for DSO assistance.
Interacts daily with DOD and VA employees to present the VFW program and to facilitate a constructive working relationship.
Qualifications
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Position requires U.S. military service and VFW membership (member eligibility requirements at https://www.vfw.org/join/eligibility). Official DD214 required for verification of service details and VFW membership eligibility. Other official service documents may be required as necessary.
Position requires an associate degree and a minimum of one year previous experience in a closely related position, or a minimum three years directly-related work experience.
Advanced human relations and customer service skills and proficient analytical abilities are required to interface with both active duty military personnel and the veterans’ community to analyze claims folders, research and apply applicable statutes, regulations, government directives, and VFW policies pertinent to the claim. Position requires knowledge of given subjects to such a degree as to make the incumbent authoritative in transitioning service members and veterans entitlements and benefits programs. Includes public speaking as a regular duty and incumbent may be frequently called upon to state publicly VFW positions on special veterans’ affairs issues.
Position requires knowledge of given subjects to such a degree as to make the incumbent familiar in transitioning service members and veterans entitlements and benefits programs, which is normally gained through extensive study in either a business or academic environment, to include former military training. Superior knowledge is required of military regulations, directives and terminology, including military discharge characterization, to properly represent separating active duty military personnel in applying for benefits with the Department of Veterans Affairs.
Advanced knowledge of personal computers is required to include software applications, case management techniques and other electronic applications used in a fully automated office environment.
Position requires VFW accreditation with the Department of Veterans Affairs and successful completion of the Veterans Benefits Administration’s Training, Responsibility, Involvement and Preparation of claims (TRIP) test. Incumbent will be required to successfully complete recertification tests to monitor their proficiency in the laws pertaining to veterans’ benefits.
Incumbent must be a self-starter and able to work independently.
SCOPE OF POSITION:
Position is FLSA exempt.
Incumbent is under the direct supervision of the Assistant Director or the Associate Director of Field Operations, NVS and has no supervisory responsibility. Incumbent may make some authoritative decisions on individual claims but has limited impact beyond specific responsibilities.
Incumbent may from time to time be required to provide to the National Veterans Service Training Assistant Director subject material that will enhance the professional knowledge and proficiency at NVS training. May act as an instructor at training conferences.
Plans and prioritizes work for own position on a recurring basis. Provides a weekly report to the Field Operations leadership, schedules daily claims appointments which typically include five per day , develops briefing schedules and typically participates in VA transition briefings on a weekly basis.
Routine problem solving includes interviewing active duty military personnel and recently discharged veterans to determine claim issues, ascertaining appropriate courses of action, reviewing VFW policies and procedures, applying applicable laws and government regulations, completing the filing process for veterans’ entitlements and benefits, monitoring case progression, and providing quality customer service.
Typical problem solving includes reviewing evidence to ensure sufficient materials are available to adequately develop a claim for transitioning service members’ disability compensation or referring applications as appropriate.
Typical contacts will be transitioning active duty military personnel 80% of the time for benefits advice, briefings and claims assistance, and 20% with members of the veterans’ community to resolve questions and clarify status of claims.
Incumbent has limited participation in the development of the National Veterans Service annual budget and long-term strategic plans.
WORKING CONDITIONS:
Primary duty location is Fort Carson, Colorado, with regular travel to surrounding bases to include Peterson SFB, Schriever SFB, Air Force Academy, and Cheyenne Mountain Space Force Station. This position requires in-person office work Monday through Friday, 0745-1600. There is no telework or remote work available for this position.
Extensive local travel is required for claims assistance and briefings as part of the Pre-Discharge program to transitioning active-duty personnel. Additional domestic travel will occur for attendance at VFW National Service Officer training conferences or other periodic VFW assignments.
May be required to perform other duties as assigned to meet the business needs of the VFW.
MAJOR ACCOUNTABILITIES:
Prepares instructional material and professional presentations as part of the VFW’s support for the VA’s Pre-Discharge Program conducted on military installations in the assigned geographical area.
Provides quality customer service to military personnel by ensuring inquiries are adequately reviewed and processed, appropriate documentation is accurately completed, and VA benefits claims and appeals are submitted to the applicable agency in a timely manner in compliance with the rules and regulations of the Department of Veterans Affairs.
Ensures that active duty personnel and, to a limited degree, members of the veterans’ community are counseled concerning their rights and entitlements and are represented in a caring and highly professional manner.
Prepares instructional classes for the National Veterans Service training program.
Ensures proper records are maintained to render timely and accurate reports to the Assistant Director, Field Operations to include a weekly report of activities. Ensures no client’s Personally Identifiable Information (PII) is stored or maintained locally, in office or on computer hard drive.
The above duties are both specific and general in nature but are not intended to reflect all of the duties that may be required of the incumbent.
*This position is not eligible for relocation assistance.
**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.
Full job record
| Job ID | 5d55565035d67e270428ad46107303bf7e82a7c6 |
| Org ID | b38091e8-46d8-45d8-b453-e74415c57205 |
| Source ID | 041ad503-49be-4b1d-a435-fc9a8d5f1605 |
| Board ID | 041ad503-49be-4b1d-a435-fc9a8d5f1605 |
| Provider | paycom |
| Provider Job Key | 252874 |
| Title | National Pre-Discharge Claims Rep-Fort Carson |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Fort Carson, CO - Fort Carson, CO 80913; 1626 OConnell Blvd, Fort Carson, CO, 80913, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | CO |
| City | Fort Carson |
| Salary Raw | $69,563.00 - $69,563.00 Salary/year |
| Salary Min | 69,563 |
| Salary Max | 69,563 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=252874&clientkey=4771DD00154D7D51EE578D0426221138 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=252874&clientkey=4771DD00154D7D51EE578D0426221138 |
| First Seen At | 2026-05-31 19:04:38Z |
| Last Seen At | 2026-06-19 10:10:50Z |
| Last Checked At | 2026-06-19 10:10:50Z |
| Last Changed At | 2026-05-31 19:04:38Z |
| Inactive At | — |
| Source Posted At | 2026-05-29 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=4771DD00154D7D51EE578D0426221138/date=2026-06-19/2026-06-19T10-10-49-146Z-23198c93a219ca4f2cdcb797dba40140fa119ff237ef7618cdcb9f6ca326692c.json |
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Reviews Pre-Discharge claims’ rating decisions as needed. \\r\\n\\r\\nTYPICAL DUTIES AND RESPONSIBILITIES: \\r\\n\\r\\nMakes presentations and prepares and processes claims for VA benefits as part of the implementation of the Veterans of Foreign Wars active service members’ outreach programs to military installations in the assigned geographical area, in support of the VA’s Pre-Discharge Program. Performs as a case manager for service members’ claims.\\r\\n\\r\\nPrepares statements on behalf of the Pre-Discharge client’s claim, and if necessary, appeal. \\r\\n\\r\\nAdvises service members in obtaining medical evidence from VA/DoD attending physicians, and other health care professionals.\\r\\n\\r\\nConducts research and inquiries pertaining to military services policies and regulations. Interacts with pertinent military officials in fulfillment of the mission to provide assistance to separating/retiring service members. Maintains regular contact and partners with the sponsoring base Transition Manager.\\r\\n\\r\\nDescribes the posture of the Veterans of Foreign Wars service programs to separating service members and, as directed by the Assistant Director, to local veterans communities and federal agencies. Interacts with other veterans’ service organizations and state veteran service agencies.\\r\\n\\r\\nIncorporates statutes, regulations and government directives to ensure that service members’ interests are articulated in accordance with VFW national mandates and the VA requirements.\\r\\n\\r\\nProcesses inquiries from the military community concerning veterans’ benefits. Ensures that the appropriate claims forms are accurately and timely submitted. When requested by the Assistant Director, mentors recently hired VFW Pre-Discharge claims reps and department service officers (DSOs).\\r\\n\\r\\nCoordinates, as appropriate, with the local VFW DSO to refer veterans for DSO assistance.\\r\\n\\r\\nInteracts daily with DOD and VA employees to present the VFW program and to facilitate a constructive working relationship.\\r\\nQualificationsKNOWLEDGE, SKILLS AND ABILITIES REQUIRED: \\r\\n\\r\\nPosition requires U.S. military service and VFW membership (member eligibility requirements at https://www.vfw.org/join/eligibility). Official DD214 required for verification of service details and VFW membership eligibility. Other official service documents may be required as necessary.\\r\\n\\r\\nPosition requires an associate degree and a minimum of one year previous experience in a closely related position, or a minimum three years directly-related work experience.\\r\\n\\r\\nAdvanced human relations and customer service skills and proficient analytical abilities are required to interface with both active duty military personnel and the veterans’ community to analyze claims folders, research and apply applicable statutes, regulations, government directives, and VFW policies pertinent to the claim. Position requires knowledge of given subjects to such a degree as to make the incumbent authoritative in transitioning service members and veterans entitlements and benefits programs. Includes public speaking as a regular duty and incumbent may be frequently called upon to state publicly VFW positions on special veterans’ affairs issues.\\r\\n\\r\\nPosition requires knowledge of given subjects to such a degree as to make the incumbent familiar in transitioning service members and veterans entitlements and benefits programs, which is normally gained through extensive study in either a business or academic environment, to include former military training. Superior knowledge is required of military regulations, directives and terminology, including military discharge characterization, to properly represent separating active duty military personnel in applying for benefits with the Department of Veterans Affairs.\\r\\n\\r\\nAdvanced knowledge of personal computers is required to include software applications, case management techniques and other electronic applications used in a fully automated office environment.\\r\\n\\r\\nPosition requires VFW accreditation with the Department of Veterans Affairs and successful completion of the Veterans Benefits Administration’s Training, Responsibility, Involvement and Preparation of claims (TRIP) test. Incumbent will be required to successfully complete recertification tests to monitor their proficiency in the laws pertaining to veterans’ benefits.\\r\\n\\r\\nIncumbent must be a self-starter and able to work independently.\\r\\n\\r\\nSCOPE OF POSITION: \\r\\n\\r\\nPosition is FLSA exempt.\\r\\n\\r\\nIncumbent is under the direct supervision of the Assistant Director or the Associate Director of Field Operations, NVS and has no supervisory responsibility. Incumbent may make some authoritative decisions on individual claims but has limited impact beyond specific responsibilities. \\r\\n\\r\\nIncumbent may from time to time be required to provide to the National Veterans Service Training Assistant Director subject material that will enhance the professional knowledge and proficiency at NVS training. May act as an instructor at training conferences.\\r\\n\\r\\nPlans and prioritizes work for own position on a recurring basis. Provides a weekly report to the Field Operations leadership, schedules daily claims appointments which typically include five per day, develops briefing schedules and typically participates in VA transition briefings on a weekly basis.\\r\\n\\r\\nRoutine problem solving includes interviewing active duty military personnel and recently discharged veterans to determine claim issues, ascertaining appropriate courses of action, reviewing VFW policies and procedures, applying applicable laws and government regulations, completing the filing process for veterans’ entitlements and benefits, monitoring case progression, and providing quality customer service.\\r\\n\\r\\nTypical problem solving includes reviewing evidence to ensure sufficient materials are available to adequately develop a claim for transitioning service members’ disability compensation or referring applications as appropriate.\\r\\n\\r\\nTypical contacts will be transitioning active duty military personnel 80% of the time for benefits advice, briefings and claims assistance, and 20% with members of the veterans’ community to resolve questions and clarify status of claims.\\r\\n\\r\\nIncumbent has limited participation in the development of the National Veterans Service annual budget and long-term strategic plans.\\r\\n\\r\\nWORKING CONDITIONS: \\r\\n\\r\\nPrimary duty location is Fort Carson, Colorado, with regular travel to surrounding bases to include Peterson SFB, Schriever SFB, Air Force Academy, and Cheyenne Mountain Space Force Station. This position requires in-person office work Monday through Friday, 0745-1600. There is no telework or remote work available for this position.\\r\\n\\r\\nExtensive local travel is required for claims assistance and briefings as part of the Pre-Discharge program to transitioning active-duty personnel. Additional domestic travel will occur for attendance at VFW National Service Officer training conferences or other periodic VFW assignments.\\r\\n\\r\\nMay be required to perform other duties as assigned to meet the business needs of the VFW.\\r\\n\\r\\nMAJOR ACCOUNTABILITIES:\\r\\n\\r\\nPrepares instructional material and professional presentations as part of the VFW’s support for the VA’s Pre-Discharge Program conducted on military installations in the assigned geographical area.\\r\\n\\r\\nProvides quality customer service to military personnel by ensuring inquiries are adequately reviewed and processed, appropriate documentation is accurately completed, and VA benefits claims and appeals are submitted to the applicable agency in a timely manner in compliance with the rules and regulations of the Department of Veterans Affairs.\\r\\n\\r\\n \\r\\n\\r\\nEnsures that active duty personnel and, to a limited degree, members of the veterans’ community are counseled concerning their rights and entitlements and are represented in a caring and highly professional manner.\\r\\n\\r\\nPrepares instructional classes for the National Veterans Service training program.\\r\\n\\r\\nEnsures proper records are maintained to render timely and accurate reports to the Assistant Director, Field Operations to include a weekly report of activities. Ensures no client’s Personally Identifiable Information (PII) is stored or maintained locally, in office or on computer hard drive. \\r\\n\\r\\nThe above duties are both specific and general in nature but are not intended to reflect all of the duties that may be required of the incumbent.\\r\\n\\r\\n*This position is not eligible for relocation assistance.\\r\\n\\r\\n**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.\\r\\n\\r\\n \\r\\n\",\"responsibilities\":\" \\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\n_\\r\\n\\r\\n \\r\\n\\r\\nNATURE OF WORK: \\r\\n\\r\\nAssists in the implementation of the Veterans of Foreign Wars outreach programs to military service members at military installations (including National Guard and Reserve units) in support of DoD’s Transition Assistance Program and the VA’s Pre-Discharge Program.\\r\\n\\r\\nRepresents separating active duty military personnel by assisting with Transition Assistance Program (TAP) as well as the preparation, development, submission and review of claims for transitioning service members’ benefits to the Department of Veterans Affairs. Reviews Pre-Discharge claims’ rating decisions as needed. \\r\\n\\r\\nTYPICAL DUTIES AND RESPONSIBILITIES: \\r\\n\\r\\nMakes presentations and prepares and processes claims for VA benefits as part of the implementation of the Veterans of Foreign Wars active service members’ outreach programs to military installations in the assigned geographical area, in support of the VA’s Pre-Discharge Program. Performs as a case manager for service members’ claims.\\r\\n\\r\\nPrepares statements on behalf of the Pre-Discharge client’s claim, and if necessary, appeal. \\r\\n\\r\\nAdvises service members in obtaining medical evidence from VA/DoD attending physicians, and other health care professionals.\\r\\n\\r\\nConducts research and inquiries pertaining to military services policies and regulations. Interacts with pertinent military officials in fulfillment of the mission to provide assistance to separating/retiring service members. Maintains regular contact and partners with the sponsoring base Transition Manager.\\r\\n\\r\\nDescribes the posture of the Veterans of Foreign Wars service programs to separating service members and, as directed by the Assistant Director, to local veterans communities and federal agencies. Interacts with other veterans’ service organizations and state veteran service agencies.\\r\\n\\r\\nIncorporates statutes, regulations and government directives to ensure that service members’ interests are articulated in accordance with VFW national mandates and the VA requirements.\\r\\n\\r\\nProcesses inquiries from the military community concerning veterans’ benefits. Ensures that the appropriate claims forms are accurately and timely submitted. When requested by the Assistant Director, mentors recently hired VFW Pre-Discharge claims reps and department service officers (DSOs).\\r\\n\\r\\nCoordinates, as appropriate, with the local VFW DSO to refer veterans for DSO assistance.\\r\\n\\r\\nInteracts daily with DOD and VA employees to present the VFW program and to facilitate a constructive working relationship.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"VETERANS OF FOREIGN WARS OF THE UNITED STATES\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=4771DD00154D7D51EE578D0426221138\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1626 OConnell Blvd\",\"addressLocality\":\"Fort Carson\",\"addressRegion\":\"CO\",\"postalCode\":80913,\"addressCountry\":\"USA\"}},\"qualifications\":\"KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: \\r\\n\\r\\nPosition requires U.S. military service and VFW membership (member eligibility requirements at https://www.vfw.org/join/eligibility). Official DD214 required for verification of service details and VFW membership eligibility. Other official service documents may be required as necessary.\\r\\n\\r\\nPosition requires an associate degree and a minimum of one year previous experience in a closely related position, or a minimum three years directly-related work experience.\\r\\n\\r\\nAdvanced human relations and customer service skills and proficient analytical abilities are required to interface with both active duty military personnel and the veterans’ community to analyze claims folders, research and apply applicable statutes, regulations, government directives, and VFW policies pertinent to the claim. Position requires knowledge of given subjects to such a degree as to make the incumbent authoritative in transitioning service members and veterans entitlements and benefits programs. Includes public speaking as a regular duty and incumbent may be frequently called upon to state publicly VFW positions on special veterans’ affairs issues.\\r\\n\\r\\nPosition requires knowledge of given subjects to such a degree as to make the incumbent familiar in transitioning service members and veterans entitlements and benefits programs, which is normally gained through extensive study in either a business or academic environment, to include former military training. Superior knowledge is required of military regulations, directives and terminology, including military discharge characterization, to properly represent separating active duty military personnel in applying for benefits with the Department of Veterans Affairs.\\r\\n\\r\\nAdvanced knowledge of personal computers is required to include software applications, case management techniques and other electronic applications used in a fully automated office environment.\\r\\n\\r\\nPosition requires VFW accreditation with the Department of Veterans Affairs and successful completion of the Veterans Benefits Administration’s Training, Responsibility, Involvement and Preparation of claims (TRIP) test. Incumbent will be required to successfully complete recertification tests to monitor their proficiency in the laws pertaining to veterans’ benefits.\\r\\n\\r\\nIncumbent must be a self-starter and able to work independently.\\r\\n\\r\\nSCOPE OF POSITION: \\r\\n\\r\\nPosition is FLSA exempt.\\r\\n\\r\\nIncumbent is under the direct supervision of the Assistant Director or the Associate Director of Field Operations, NVS and has no supervisory responsibility. Incumbent may make some authoritative decisions on individual claims but has limited impact beyond specific responsibilities. \\r\\n\\r\\nIncumbent may from time to time be required to provide to the National Veterans Service Training Assistant Director subject material that will enhance the professional knowledge and proficiency at NVS training. May act as an instructor at training conferences.\\r\\n\\r\\nPlans and prioritizes work for own position on a recurring basis. Provides a weekly report to the Field Operations leadership, schedules daily claims appointments which typically include five per day, develops briefing schedules and typically participates in VA transition briefings on a weekly basis.\\r\\n\\r\\nRoutine problem solving includes interviewing active duty military personnel and recently discharged veterans to determine claim issues, ascertaining appropriate courses of action, reviewing VFW policies and procedures, applying applicable laws and government regulations, completing the filing process for veterans’ entitlements and benefits, monitoring case progression, and providing quality customer service.\\r\\n\\r\\nTypical problem solving includes reviewing evidence to ensure sufficient materials are available to adequately develop a claim for transitioning service members’ disability compensation or referring applications as appropriate.\\r\\n\\r\\nTypical contacts will be transitioning active duty military personnel 80% of the time for benefits advice, briefings and claims assistance, and 20% with members of the veterans’ community to resolve questions and clarify status of claims.\\r\\n\\r\\nIncumbent has limited participation in the development of the National Veterans Service annual budget and long-term strategic plans.\\r\\n\\r\\nWORKING CONDITIONS: \\r\\n\\r\\nPrimary duty location is Fort Carson, Colorado, with regular travel to surrounding bases to include Peterson SFB, Schriever SFB, Air Force Academy, and Cheyenne Mountain Space Force Station. This position requires in-person office work Monday through Friday, 0745-1600. There is no telework or remote work available for this position.\\r\\n\\r\\nExtensive local travel is required for claims assistance and briefings as part of the Pre-Discharge program to transitioning active-duty personnel. Additional domestic travel will occur for attendance at VFW National Service Officer training conferences or other periodic VFW assignments.\\r\\n\\r\\nMay be required to perform other duties as assigned to meet the business needs of the VFW.\\r\\n\\r\\nMAJOR ACCOUNTABILITIES:\\r\\n\\r\\nPrepares instructional material and professional presentations as part of the VFW’s support for the VA’s Pre-Discharge Program conducted on military installations in the assigned geographical area.\\r\\n\\r\\nProvides quality customer service to military personnel by ensuring inquiries are adequately reviewed and processed, appropriate documentation is accurately completed, and VA benefits claims and appeals are submitted to the applicable agency in a timely manner in compliance with the rules and regulations of the Department of Veterans Affairs.\\r\\n\\r\\n \\r\\n\\r\\nEnsures that active duty personnel and, to a limited degree, members of the veterans’ community are counseled concerning their rights and entitlements and are represented in a caring and highly professional manner.\\r\\n\\r\\nPrepares instructional classes for the National Veterans Service training program.\\r\\n\\r\\nEnsures proper records are maintained to render timely and accurate reports to the Assistant Director, Field Operations to include a weekly report of activities. Ensures no client’s Personally Identifiable Information (PII) is stored or maintained locally, in office or on computer hard drive. \\r\\n\\r\\nThe above duties are both specific and general in nature but are not intended to reflect all of the duties that may be required of the incumbent.\\r\\n\\r\\n*This position is not eligible for relocation assistance.\\r\\n\\r\\n**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.\\r\\n\\r\\n \\r\\n\",\"experienceRequirements\":\"KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: \\r\\n\\r\\nPosition requires U.S. military service and VFW membership (member eligibility requirements at https://www.vfw.org/join/eligibility). Official DD214 required for verification of service details and VFW membership eligibility. Other official service documents may be required as necessary.\\r\\n\\r\\nPosition requires an associate degree and a minimum of one year previous experience in a closely related position, or a minimum three years directly-related work experience.\\r\\n\\r\\nAdvanced human relations and customer service skills and proficient analytical abilities are required to interface with both active duty military personnel and the veterans’ community to analyze claims folders, research and apply applicable statutes, regulations, government directives, and VFW policies pertinent to the claim. Position requires knowledge of given subjects to such a degree as to make the incumbent authoritative in transitioning service members and veterans entitlements and benefits programs. Includes public speaking as a regular duty and incumbent may be frequently called upon to state publicly VFW positions on special veterans’ affairs issues.\\r\\n\\r\\nPosition requires knowledge of given subjects to such a degree as to make the incumbent familiar in transitioning service members and veterans entitlements and benefits programs, which is normally gained through extensive study in either a business or academic environment, to include former military training. Superior knowledge is required of military regulations, directives and terminology, including military discharge characterization, to properly represent separating active duty military personnel in applying for benefits with the Department of Veterans Affairs.\\r\\n\\r\\nAdvanced knowledge of personal computers is required to include software applications, case management techniques and other electronic applications used in a fully automated office environment.\\r\\n\\r\\nPosition requires VFW accreditation with the Department of Veterans Affairs and successful completion of the Veterans Benefits Administration’s Training, Responsibility, Involvement and Preparation of claims (TRIP) test. Incumbent will be required to successfully complete recertification tests to monitor their proficiency in the laws pertaining to veterans’ benefits.\\r\\n\\r\\nIncumbent must be a self-starter and able to work independently.\\r\\n\\r\\nSCOPE OF POSITION: \\r\\n\\r\\nPosition is FLSA exempt.\\r\\n\\r\\nIncumbent is under the direct supervision of the Assistant Director or the Associate Director of Field Operations, NVS and has no supervisory responsibility. Incumbent may make some authoritative decisions on individual claims but has limited impact beyond specific responsibilities. \\r\\n\\r\\nIncumbent may from time to time be required to provide to the National Veterans Service Training Assistant Director subject material that will enhance the professional knowledge and proficiency at NVS training. May act as an instructor at training conferences.\\r\\n\\r\\nPlans and prioritizes work for own position on a recurring basis. Provides a weekly report to the Field Operations leadership, schedules daily claims appointments which typically include five per day, develops briefing schedules and typically participates in VA transition briefings on a weekly basis.\\r\\n\\r\\nRoutine problem solving includes interviewing active duty military personnel and recently discharged veterans to determine claim issues, ascertaining appropriate courses of action, reviewing VFW policies and procedures, applying applicable laws and government regulations, completing the filing process for veterans’ entitlements and benefits, monitoring case progression, and providing quality customer service.\\r\\n\\r\\nTypical problem solving includes reviewing evidence to ensure sufficient materials are available to adequately develop a claim for transitioning service members’ disability compensation or referring applications as appropriate.\\r\\n\\r\\nTypical contacts will be transitioning active duty military personnel 80% of the time for benefits advice, briefings and claims assistance, and 20% with members of the veterans’ community to resolve questions and clarify status of claims.\\r\\n\\r\\nIncumbent has limited participation in the development of the National Veterans Service annual budget and long-term strategic plans.\\r\\n\\r\\nWORKING CONDITIONS: \\r\\n\\r\\nPrimary duty location is Fort Carson, Colorado, with regular travel to surrounding bases to include Peterson SFB, Schriever SFB, Air Force Academy, and Cheyenne Mountain Space Force Station. This position requires in-person office work Monday through Friday, 0745-1600. There is no telework or remote work available for this position.\\r\\n\\r\\nExtensive local travel is required for claims assistance and briefings as part of the Pre-Discharge program to transitioning active-duty personnel. Additional domestic travel will occur for attendance at VFW National Service Officer training conferences or other periodic VFW assignments.\\r\\n\\r\\nMay be required to perform other duties as assigned to meet the business needs of the VFW.\\r\\n\\r\\nMAJOR ACCOUNTABILITIES:\\r\\n\\r\\nPrepares instructional material and professional presentations as part of the VFW’s support for the VA’s Pre-Discharge Program conducted on military installations in the assigned geographical area.\\r\\n\\r\\nProvides quality customer service to military personnel by ensuring inquiries are adequately reviewed and processed, appropriate documentation is accurately completed, and VA benefits claims and appeals are submitted to the applicable agency in a timely manner in compliance with the rules and regulations of the Department of Veterans Affairs.\\r\\n\\r\\n \\r\\n\\r\\nEnsures that active duty personnel and, to a limited degree, members of the veterans’ community are counseled concerning their rights and entitlements and are represented in a caring and highly professional manner.\\r\\n\\r\\nPrepares instructional classes for the National Veterans Service training program.\\r\\n\\r\\nEnsures proper records are maintained to render timely and accurate reports to the Assistant Director, Field Operations to include a weekly report of activities. Ensures no client’s Personally Identifiable Information (PII) is stored or maintained locally, in office or on computer hard drive. \\r\\n\\r\\nThe above duties are both specific and general in nature but are not intended to reflect all of the duties that may be required of the incumbent.\\r\\n\\r\\n*This position is not eligible for relocation assistance.\\r\\n\\r\\n**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.\\r\\n\\r\\n \\r\\n\",\"validThrough\":\"2026-06-29\"}",
"applyAvailable": true,
"educationLevel": "",
"qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><b><u><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: </span></span></u></b></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Position requires U.S. military service and VFW membership</span></span></b><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"> (member eligibility requirements at https://www.vfw.org/join/eligibility). Official DD214 required for verification of service details and VFW membership eligibility. Other official service documents may be required as necessary.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Position requires an associate degree and a minimum of one year previous experience in a closely related position, or a minimum three years directly-related work experience.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Advanced human relations and customer service skills and proficient analytical abilities are required to interface with both active duty military personnel and the veterans’ community to analyze claims folders, research and apply applicable statutes, regulations, government directives, and VFW policies pertinent to the claim. Position requires knowledge of given subjects to such a degree as to make the incumbent authoritative in transitioning service members and veterans entitlements and benefits programs. Includes public speaking as a regular duty and incumbent may be frequently called upon to state publicly VFW positions on special veterans’ affairs issues.</span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyTextIndent\"><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Position requires knowledge of given subjects to such a degree as to make the incumbent familiar in transitioning service members and veterans entitlements and benefits programs, which is normally gained through extensive study in either a business or academic environment, to include former military training. Superior knowledge is required of military regulations, directives and terminology, including military discharge characterization, to properly represent separating active duty military personnel in applying for benefits with the Department of Veterans Affairs.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Advanced knowledge of personal computers is required to include software applications, case management techniques and other electronic applications used in a fully automated office environment.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Position requires VFW accreditation with the Department of Veterans Affairs and successful completion of the Veterans Benefits Administration’s Training, Responsibility, Involvement and Preparation of claims (TRIP) test. Incumbent will be required to successfully complete recertification tests to monitor their proficiency in the laws pertaining to veterans’ benefits.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Incumbent must be a self-starter and able to work independently.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><b><u><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">SCOPE OF POSITION: </span></span></u></b></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Position is FLSA exempt.</span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyTextIndent\" style=\"margin-bottom:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Incumbent is under the direct supervision of the Assistant Director or the Associate Director of Field Operations, NVS and has no supervisory responsibility. Incumbent may make some authoritative decisions on individual claims but has limited impact beyond specific responsibilities. </span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Incumbent may from time to time be required to provide to the National Veterans Service Training Assistant Director subject material that will enhance the professional knowledge and proficiency at NVS training. May act as an instructor at training conferences.</span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyTextIndent\"><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Plans and prioritizes work for own position on a recurring basis. Provides a weekly report to the Field Operations leadership, schedules daily claims appointments which typically include <b>five </b></span></span><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">per day</span></span></b><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">, develops briefing schedules and typically participates in VA transition briefings on a weekly basis.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Routine problem solving includes interviewing active duty military personnel and recently discharged veterans to determine claim issues, ascertaining appropriate courses of action, reviewing VFW policies and procedures, applying applicable laws and government regulations, completing the filing process for veterans’ entitlements and benefits, monitoring case progression, and providing quality customer service.</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Typical problem solving includes reviewing evidence to ensure sufficient materials are available to adequately develop a claim for transitioning</span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"> service members’ disability compensation or referring applications as appropriate.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Typical contacts will be transitioning active duty military personnel 80% of the time for benefits advice, briefings and claims assistance, and 20% with members of the veterans’ community to resolve questions and clarify status of claims.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Incumbent has limited participation in the development of the National Veterans Service annual budget and long-term strategic plans.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><b><u><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">WORKING CONDITIONS: </span></span></u></b></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Primary duty location is Fort Carson, Colorado, with regular travel to surrounding bases to include Peterson SFB, Schriever SFB, Air Force Academy, and Cheyenne Mountain Space Force Station. This position requires in-person office work Monday through Friday, 0745-1600. There is no telework or remote work available for this position.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Extensive local travel is required for claims assistance and briefings as part of the Pre-Discharge program to transitioning active-duty personnel. Additional domestic travel will occur for attendance at VFW National Service Officer training conferences or other periodic VFW assignments.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">May be required to perform other duties as assigned to meet the business needs of the VFW.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:'Courier New';\"><b><u><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">MAJOR ACCOUNTABILITIES:</span></span></u></b></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Prepares instructional material and professional presentations as part of the VFW’s support for the VA’s Pre-Discharge Program conducted on military installations in the assigned geographical area.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Provides quality customer service to military personnel by ensuring inquiries are adequately reviewed and processed, appropriate documentation is accurately completed, and VA benefits claims and appeals are submitted to the applicable agency in a timely manner in compliance with the rules and regulations of the Department of Veterans Affairs.</span></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p class=\"MsoBodyTextIndent2\" style=\"margin-bottom:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ensures that active duty personnel and, to a limited degree, members of the veterans’ community are counseled concerning their rights and entitlements and are represented in a caring and highly professional manner.</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Prepares instructional classes for the National Veterans Service training program.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ensures proper records are maintained to render timely and accurate reports to the Assistant Director, Field Operations to include a weekly report of activities. Ensures no client’s Personally Identifiable Information (PII) is stored or maintained locally, in office or on computer hard drive. </span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyTextIndent\" style=\"margin-bottom:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:'PT Serif', serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">The above duties are both specific and general in nature but are not intended to reflect all of the duties that may be required of the incumbent.</span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'PT Serif', serif;\"><i><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">*This position is not eligible for relocation assistance.</span></span></i></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em>**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.</em></span></span></p>\r\n\r\n<p class=\"MsoBodyTextIndent2\" style=\"margin-bottom:8px;\"> </p>\r\n",
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