Technical Support Analyst - Kansas City, MO or Orlando, FL

{
  "content_hash": "7555f96927c306c52c2b61907f8b08ad52d90d228dcf0b61cd11d4113a8f4b03",
  "source_hash": "fd3d9fcd333c5034a384cc9e5b296e13e68cd777c6ee3b0d0a2af3c0e5d75849",
  "last_changed_at": "2026-06-21T12:19:47.456Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Kansas City, MO, United States",
    "city": "Kansas City",
    "region": "MO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 56.83,
  "salary_min": 28.41,
  "inferred_at": "2026-06-19T11:08:19.967Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Kansas City, MO, United States",
      "city": "Kansas City",
      "region": "MO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "Id": "336896",
    "Title": "Technical Support Analyst - Kansas City, MO or Orlando, FL",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Support",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 100000000711385,
    "JobFamilyId": 300000001917360,
    "JobFunction": "SUPP-PRODSUPP",
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 302966282095834,
    "WorkplaceType": "",
    "BusinessUnitId": 300001096431127,
    "OrganizationId": 300001902541887,
    "GeographyNodeId": 100865088699944,
    "JobFunctionCode": "SUPP-PRODSUPP",
    "LegalEmployerId": 300000000482027,
    "PrimaryLocation": "Kansas City, MO, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [
      {
        "Name": "Orlando, FL, United States",
        "Latitude": "28.53823",
        "Longitude": "-81.37739",
        "CountryCode": "US",
        "GeographyId": 100000000696813,
        "GeographyNodeId": 100865088699991,
        "RequisitionLocationId": 302966282978789
      }
    ],
    "ExternalContactName": null,
    "ShortDescriptionStr": "As a member of the Support organization, your focus is to deliver go live-support and solutions to the Oracle customer base while serving as an advocate for customer needs.",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [
      {
        "Value": "Individual Contributor",
        "Prompt": "Role",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 4
      },
      {
        "Value": "Regular Employee",
        "Prompt": "Job Type",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 5
      },
      {
        "Value": "No",
        "Prompt": "Does this position require a security clearance?",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 12
      },
      {
        "Value": "3 to 5+ years",
        "Prompt": "Years",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 13
      },
      {
        "Value": "Visa / work permit sponsorship is not available for this position",
        "Prompt": "Additional Info",
        "ControlType": "SingleChoiceList",
        "SequenceNumber": 45
      },
      {
        "Value": "English",
        "Prompt": "Applicants are required to read, write, and speak the following languages",
        "ControlType": "TextArea",
        "SequenceNumber": 46
      }
    ],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p>As a member of the Support organization, your focus is to deliver post go-live support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Health Person Management solution. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to potential escalated issues.</p>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<p style=\"margin-bottom:12pt\">Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p>\n<p style=\"margin-bottom:12pt\">True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p>\n<p style=\"margin-bottom:12pt\">We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a></u> or by calling 1-888-404-2494 in the United States.</p>\n<p style=\"margin-bottom:12pt\">Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p>",
    "ExternalPostedStartDate": "2026-06-11T14:30:37+00:00",
    "ExternalQualificationsStr": "Disclaimer:<br><br><b>Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.</b><br><br><b>Range and benefit information provided in this posting are specific to the stated locations only</b><br><br>US: Hiring Range in USD from $28.41 to $56.83 per hour; from: $59,100 to $118,200 per annum. May be eligible for equity.<br><br><br>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.<br>Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.<br><br>Oracle US offers a comprehensive benefits package which includes the following:<br>1.   Medical, dental, and vision insurance, including expert medical opinion<br>2.   Short term disability and long term disability<br>3.   Life insurance and AD&D<br>4.   Supplemental life insurance (Employee/Spouse/Child)<br>5.   Health care and dependent care Flexible Spending Accounts<br>6.   Pre-tax commuter and parking benefits<br>7.   401(k) Savings and Investment Plan with company match<br>8.   Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.<br>9.   11 paid holidays<br>10.  Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.<br>11.  Paid parental leave<br>12.  Adoption assistance<br>13.  Employee Stock Purchase Plan<br>14.  Financial planning and group legal<br>15.  Voluntary benefits including auto, homeowner and pet insurance<br><br>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.<p>Career Level - IC2</p><br>",
    "InternalQualificationsStr": "Disclaimer:<br><br><b>Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.</b><br><br><b>Range and benefit information provided in this posting are specific to the stated locations only</b><br><br>US: Hiring Range in USD from $28.41 to $56.83 per hour; from: $59,100 to $118,200 per annum. May be eligible for equity.<br><br><br>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.<br>Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.<br><br>Oracle US offers a comprehensive benefits package which includes the following:<br>1.   Medical, dental, and vision insurance, including expert medical opinion<br>2.   Short term disability and long term disability<br>3.   Life insurance and AD&D<br>4.   Supplemental life insurance (Employee/Spouse/Child)<br>5.   Health care and dependent care Flexible Spending Accounts<br>6.   Pre-tax commuter and parking benefits<br>7.   401(k) Savings and Investment Plan with company match<br>8.   Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.<br>9.   11 paid holidays<br>10.  Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.<br>11.  Paid parental leave<br>12.  Adoption assistance<br>13.  Employee Stock Purchase Plan<br>14.  Financial planning and group legal<br>15.  Voluntary benefits including auto, homeowner and pet insurance<br><br>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.<p>Career Level - IC2</p><br>",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "39.10344",
        "Longitude": "-94.58311",
        "CountryCode": "US",
        "GeographyId": 100000000711385,
        "GeographyNodeId": 100865088699944
      }
    ],
    "ExternalResponsibilitiesStr": "<p><span style=\"color: black; font-family: &quot;Oracle Sans&quot;, serif;\">This position will support the Person Management team in Oracle Health. Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving known issues encountered with assigned Oracle product(s). Collaborates with internal teams to report and contribute to the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and begins to create Knowledge Base articles and/or troubleshooting guides for resolved issues. Consults internal teams and stakeholders on diverse customer situations and technical issues. Begins to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and identities and begins to recommend enhancements to existing support processes, workflows, guidelines, and best practices.</span></p><p>&nbsp;</p><p><span style=\"color: black; font-family: &quot;Oracle Sans&quot;, serif;\"><strong>Targeted Skills:</strong></span></p><p><span>Person Management Solution Knowledge</span></p><p><span>Technical Troubleshooting&nbsp;</span></p><p style=\"margin-left: 40px;\"><span><strong>SQL / CCL</strong></span></p><p style=\"margin-left: 40px;\"><span>API</span></p><p><span>Customer and Incident Management&nbsp;</span></p><p><span>Healthcare Acumen (understanding healthcare terminology)&nbsp;</span></p><p><span>Teamwork and Ownership&nbsp;</span></p><p><span>Learning Agility</span></p><p><span>AI Fluency&nbsp;</span><br>&nbsp;</p>",
    "InternalResponsibilitiesStr": "<p><span style=\"color: black; font-family: &quot;Oracle Sans&quot;, serif;\">This position will support the Person Management team in Oracle Health. Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving known issues encountered with assigned Oracle product(s). Collaborates with internal teams to report and contribute to the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and begins to create Knowledge Base articles and/or troubleshooting guides for resolved issues. Consults internal teams and stakeholders on diverse customer situations and technical issues. Begins to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and identities and begins to recommend enhancements to existing support processes, workflows, guidelines, and best practices.</span></p><p>&nbsp;</p><p><span style=\"color: black; font-family: &quot;Oracle Sans&quot;, serif;\"><strong>Targeted Skills:</strong></span></p><p><span>Person Management Solution Knowledge</span></p><p><span>Technical Troubleshooting&nbsp;</span></p><p style=\"margin-left: 40px;\"><span><strong>SQL / CCL</strong></span></p><p style=\"margin-left: 40px;\"><span>API</span></p><p><span>Customer and Incident Management&nbsp;</span></p><p><span>Healthcare Acumen (understanding healthcare terminology)&nbsp;</span></p><p><span>Teamwork and Ownership&nbsp;</span></p><p><span>Learning Agility</span></p><p><span>AI Fluency&nbsp;</span><br>&nbsp;</p>",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "336896",
    "Title": "Technical Support Analyst - Kansas City, MO or Orlando, FL",
    "JobType": null,
    "Distance": 1781136000000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 4,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-06-11",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 100000000711385,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [],
    "LegalEmployer": null,
    "MediaThumbURL": "https://img.youtube.com/vi/BV0GMCITXg4/hqdefault.jpg",
    "WorkplaceType": "",
    "BusinessUnitId": 300001096431127,
    "OrganizationId": 300001902541887,
    "PostingEndDate": null,
    "LegalEmployerId": 300000000482027,
    "PrimaryLocation": "Kansas City, MO, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [
      {
        "Name": "Orlando, FL, United States",
        "Latitude": 28.53823,
        "Longitude": -81.37739,
        "CountryCode": "US",
        "GeographyId": 100000000696813,
        "GeographyNodeId": 100865088699991,
        "RequisitionLocationId": 302966282978789
      }
    ],
    "ShortDescriptionStr": "As a member of the Support organization, your focus is to deliver go live-support and solutions to the Oracle customer base while serving as an advocate for customer needs.",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://eeho.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22336896%22,siteNumber=CX_45001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 14518
  },
  "detail_errors": []
}