Virtual Customer Care Representative (Phone) - Remote TP82549

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      "Value": "<b><i>ATTENTION U.S. MILITARY AFFILIATED JOB SEEKERS</i></b> - Our organization works with partner companies to source qualified talent for their open roles.<br><br><strong>*****The following position is available to <i>Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers</i>.*****</strong><br><br>If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.<br><br><br><span style=\"font-family: verdana, geneva; font-size: 10pt; color: #333333;\"><span class=\"ui-provider ed bhb bcq cee cef ceg ceh cei cej cek cel cem cen ceo cep ceq cer ces cet ceu cev cew cex cey cez cfa cfb cfc cfd cfe cff cfg cfh cfi cfj\">At this time, the employer can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.</span></span><br><br><br><br><strong>This position will allow you to use your own personal device (desktop, laptop or tablet). Devices must have Windows 11, minimum of 4GB RAM, Etherenet LAN connection for Internet.</strong><br><br>&nbsp;<br><br><br>Your Responsibilities<br><br>As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.&nbsp;<br><br>&nbsp; &nbsp; Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns<br>&nbsp; &nbsp; Calmly attempt to resolve and de-escalate any issues<br>&nbsp; &nbsp; Escalate interactions when necessary and appropriate<br>&nbsp; &nbsp; Respond to requests for assistance and/or possible processing payments<br>&nbsp; &nbsp; Track all call related information for auditing and reporting purposes<br>&nbsp; &nbsp; Provide feedback on call issues<br>&nbsp; &nbsp; Upsell if required<br><br><br><br>#LI-Remote<br><br><br>&nbsp;",
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