Austin Adventures Assistant Operations Manager

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  "location": {
    "raw": "Billings, Montana, 59101, United States",
    "city": "Billings",
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    "country": "United States",
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    "id": "29",
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    "location": {
      "city": "Billings",
      "state": "Montana"
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    "jobOpeningName": "Austin Adventures Assistant Operations Manager",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Billings",
      "state": "Montana",
      "postalCode": "59101",
      "addressCountry": "United States"
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    "datePosted": "2026-04-27",
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    "description": "<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\"><span>POSITION DESCRIPTION</span></span></span></p>\n<p><span style=\"font-weight: bold\"><span>Assistant Operations Manager (North America)</span></span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Reports to:</span></span><span> Head of Global Operations</span></p>\n<p><span style=\"font-weight: bold\"><span>Role location: </span></span><span>Billings, Montana</span></p>\n<p><span style=\"font-weight: bold\"><span>Hours: </span></span><span>Full time (40 hours per week)</span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Key Functions: </span></span></p>\n<ul>\n<li><span>Ensure the successful operation of Austin Adventures’ trips </span></li>\n<li><span>Recruit, manage and support guides </span></li>\n<li><span>Facilitate guide administration before, during and after trips </span></li>\n<li><span>Create and maintain global guide recruitment and administration systems </span></li>\n<li><span>Support the Head of Global Product to standardize and globalize guide recruitment, processes, administration, and technology </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Major Accountabilities: </span></span></p>\n<p><span style=\"font-size: 14pt\">1.       Guide Support</span></p>\n<ul>\n<li><span>Develop and maintain best-practice guide recruitment and HR process and systems, including: </span></li>\n</ul>\n<p>o    <span>Applicant tracking and recruitment records </span></p>\n<ul>\n<li><span>HR onboarding </span></li>\n<li><span>HR records/filing of contracts, variations and recording guide qualifications </span></li>\n</ul>\n<ul>\n<li><span>Issue equipment, ensuring all is up to specification and standard </span></li>\n<li><span>Ensure trip information is conveyed and anomalies are discussed with guides </span></li>\n<li><span>Collate trip reports, and other guide feedback, and share with relevant stakeholders to work towards necessary resolutions and outcomes </span></li>\n<li><span>Ensure equipment and paperwork is returned/completed (e.g. radios, sat phones, receipts, expenses, trip reports etc.) </span></li>\n<li><span>Be available to answer guides questions during and outside office hours </span></li>\n<li><span>Be proficient with company technology and platforms </span></li>\n<li><span>Liaise directly with guides and guests during trips to overcome issues as required </span></li>\n<li><span>Liaise with customer care team as required </span></li>\n<li><span>Help manage the guide bonus scheme by tracking KPIs </span></li>\n<li><span>Help organize social events as required </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt\">2.       Guide administration</span></p>\n<ul>\n<li><span>Develop and maintain systems to manage and record the dispatch and return of all guide equipment and uniforms pre and post-trip/season </span></li>\n<li><span>Load standardized guide trip information into guide Sharepoint/Portal/App </span> <span>Administer/track guide incentives/bonuses where applicable </span></li>\n<li><span>Ensure guide flights, travel, and accommodation are arranged as necessary </span></li>\n<li><span>Ensure all guides and on-trip suppliers are compliant with workplace health and safety practices, procedures, and policies </span></li>\n<li><span>Assist the Head of Global Operations with guide training </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt\">3.       Permits and Compliance</span></p>\n<ul>\n<li><span>Acquire and manage all necessary permits</span></li>\n<li><span>Complete Monthly and End of Year Reports as needed</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt\">4.       Equipment Management</span></p>\n<ul>\n<li><span>Work closely with Fleet Managers to maintain bikes, trailers, &amp; vans</span></li>\n<li><span>Prepare equipment prior to trips</span></li>\n<li><span>Clean, organize, and winterize equipment after trips</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt\">•   Product &amp; CS Support</span></p>\n<ul>\n<li><span>During the NA ‘off-season’ assist the product and CC teams as needed</span></li>\n<li><span>Develop and maintain global approach for product delivery and operational execution </span></li>\n<li><span>Assist with global contracting </span></li>\n<li><span>Ensure company websites adequately reflect the product operated </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt\">•   Other duties</span></p>\n<ul>\n<li><span>Perform duties as necessary or incidental to the role or that are otherwise assigned by your manager(s) </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Key Performance Indicators (KPIs): </span></span></p>\n<ul>\n<li><span>Guide satisfaction (eNPS survey results) </span></li>\n<li><span>Guide retention (returning guide %) </span></li>\n<li><span>Demonstrating the company culture and DNA: </span>\n<ul>\n<li><span>We care deeply </span></li>\n<li><span>We exceed expectations </span></li>\n<li><span>We tell it like it is </span></li>\n<li><span>We create meaningful connections </span></li>\n<li><span>We love adventure &amp; love what we do </span></li>\n</ul>\n</li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Required skills and behaviors: </span></span></p>\n<ul>\n<li><span>Understanding and experience with Risk Management and creating a culture of safety</span></li>\n<li><span>Support-focused with a “can-do” attitude</span></li>\n<li><span>Problem-solving, Solutions Focused </span></li>\n<li><span>Strong organisational skills </span></li>\n<li><span>Relationship building </span></li>\n<li><span>Outgoing and flexible, with a positive and professional attitude </span></li>\n<li><span>Self-starter who takes personal responsibility </span></li>\n<li><span>Can handle a fast-paced environment and a challenging workload </span></li>\n<li><span>Responds and adapts quickly to change </span></li>\n</ul>\n<p><span> </span></p>",
    "compensation": "50-60k Annual DOE",
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    "jobOpeningName": "Austin Adventures Assistant Operations Manager",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://activeadventures.bamboohr.com/careers/29",
    "employmentStatusLabel": "Full-Time"
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