Service Parts Associate - Level II

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        "AddressLine1": "260 Commercial Road",
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        "LocationName": "US, SC, Spartanburg, Cummins Atlantic"
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    "ShortDescriptionStr": "Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.",
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    "ExternalDescriptionStr": "<p>We are looking for a talented onsite Service Parts Associate to join our team in Spartanburg, SC.</p>\n<p><strong>In this role, you will make an impact in the following ways:</strong></p>\n<ul>\n <li>Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.</li>\n <li>Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).</li>\n <li>Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.</li>\n <li>Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.</li>\n <li>Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>RESPONSIBILITIES</strong></p>\n<p><strong>To be successful in this role you will need the following:</strong></p>\n<ul>\n <li>Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.</li>\n <li>Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.</li>\n <li>Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.</li>\n <li>Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.</li>\n <li>Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.</li>\n <li>This onsite role will primarily support In-Shop and Field Service Department.</li>\n</ul>",
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    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.",
    "ExternalPostedStartDate": "2026-04-09T15:43:33+00:00",
    "ExternalQualificationsStr": "<ul><li>Assist customers (mechanics, fleet managers, and repair shops) in identifying and purchasing the correct diesel engine parts based on specifications and needs</li><li>Manage inventory, including tracking stock levels, ordering parts, and ensuring timely fulfillment of customer orders</li><li>Build and maintain customer relationships to drive repeat business and provide technical product support</li><li>Strong knowledge of diesel engine components (e.g., fuel systems, turbochargers, filters, injectors)</li><li>Previous experience in automotive or heavy-duty parts sales, or a related mechanical field</li><li>Excellent customer service and communication skills</li><li>Basic computer skills for inventory systems, point-of-sale software, and order processing</li><li>Certification or formal training in diesel mechanics or automotive technology</li><li>Experience with specific parts systems (e.g., OEM catalogs or aftermarket parts databases like SAP or NAPA systems)</li></ul>",
    "InternalQualificationsStr": "<ul><li>Assist customers (mechanics, fleet managers, and repair shops) in identifying and purchasing the correct diesel engine parts based on specifications and needs</li><li>Manage inventory, including tracking stock levels, ordering parts, and ensuring timely fulfillment of customer orders</li><li>Build and maintain customer relationships to drive repeat business and provide technical product support</li><li>Strong knowledge of diesel engine components (e.g., fuel systems, turbochargers, filters, injectors)</li><li>Previous experience in automotive or heavy-duty parts sales, or a related mechanical field</li><li>Excellent customer service and communication skills</li><li>Basic computer skills for inventory systems, point-of-sale software, and order processing</li><li>Certification or formal training in diesel mechanics or automotive technology</li><li>Experience with specific parts systems (e.g., OEM catalogs or aftermarket parts databases like SAP or NAPA systems)</li></ul>",
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