Customer Success Associate (12-14 month contract)

{
  "content_hash": "bfa314b9ecd3933f4ad1e38bb2cc01f1a4d2fd0b97eaaac5b4c4f11c41095db1",
  "source_hash": "ca3ea53f6ee57005c7ee6d9c1e8f5d20842ffb68ea59557ae55a15a15c2c8c66",
  "last_changed_at": "2026-06-06T07:55:45.795Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Toronto",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-03T12:26:36.981Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Toronto",
      "city": "Toronto",
      "region": "ON",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.75
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Responsibilities:",
      "content": "\n<li>Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies</li>\n<li>Establish measurable goals and KPIs for your customer accounts</li>\n<li>Track all implementation and post-implementation adoption activities</li>\n<li>Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings</li>\n<li>Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs</li>\n<li>Connect with your customers to update on outstanding queries, reports and campaigns</li>\n<li>Manage a revenue pipeline while up-selling and cross-selling within the existing programs</li>\n<li>Strategic about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals</li>\n<li>Lead customer workshops and training around product updates &amp; new features</li>\n<li>Provide regular status reports to stakeholders on progress against established goals and manage account escalations</li>\n<li>Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals</li>\n<li>Recognize your peers for being awesome!</li>\n"
    },
    {
      "text": "Qualifications",
      "content": "\n<li>2+ years of account management experience at a software/SAAS company</li>\n<li>Strong business acumen and proven ability to influence decision makers in various sizes of organizations</li>\n<li>Individuals who have completed formal sales training through a recognized program</li>\n<li>Proficiency with CRMs such as Salesforce or other <a rel=\"noopener noreferrer\" href=\"http://force.com\" class=\"postings-link\">force.com</a> platforms</li>\n<li>Experience in preparing and delivering presentations targeted to a senior audience</li>\n<li>Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience</li>\n<li>Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews</li>\n<li>Experience managing a sales pipeline and carrying a sales quota</li>\n<li>Strong customer-facing skills including expectation management, communication skills, information management</li>\n<li>Bachelor’s Degree</li>\n"
    }
  ],
  "country": "CA",
  "createdAt": 1778783630539,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "Toronto",
    "commitment": "Mat-leave contract",
    "department": "Customer Operations",
    "allLocations": [
      "Toronto"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}