Patient Advocate - Patient Safety - Full Time

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    "ExternalDescriptionStr": "<p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Position Summary:</strong></span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">The Patient Experience Representative influences the systems, processes and behaviors that cultivate positive experiences across the continuum of care. They have an unwavering commitment to the field of patient experience and to transforming human experience in healthcare.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Experience:</strong></span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">Minimum 3 years' experience in a healthcare setting required.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Education, License &amp; Certification:</strong></span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">·Associate degree preferred or 5 years direct experience in a role of advocate in healthcare setting.&nbsp;</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">· Registered Nurse or other Healthcare related licensure preferred.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">· Certified Patient Experience Professional (CPXP) required, or within 3.5 years of hire.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Essential Functions:</strong></span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">1. Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">2. Supports organizational learning and a holistic approach to our patient’s needs.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">3. Provides guidance for new or inexperienced caregivers related to patient-service recovery.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">4. Collaborates with all caregivers to improve processes that directly impact patient and community perception.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">5. Oversees the internal system for managing patient/representative concerns and maintains applicable regulatory body compliance.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">6. Provides data analysis to identify trends specific to patient experience and develops corrective action plans based on those trends.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">7. Actively participates on or leads workgroups or committees related to patient advocacy.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">8. Supports the design and innovation of the Patient Family Advisory Council.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">9. Works collaboratively with the Patient Safety and Legal Departments.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\"><strong>Other Duties:</strong></span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">1. Travel for this position is sometimes required.</span></p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">2. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.</span></p><p style=\"margin-left: 0in;\">&nbsp;</p><p style=\"margin-left: 0in;\"><span style=\"color: black; font-family: &quot;Times New Roman&quot;, serif;\">update 1-13-25</span></p><p class=\"pf0\">&nbsp;</p><p class=\"pf0\"><span class=\"cf0\">The pay for this position ranges from $32.00-$42.68 per hour.</span></p><p class=\"pf0\"><span class=\"cf0\">#LI-BB1</span></p>",
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