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CUSTOMER SERVICE REP.

D2cbf6da 0bc7 4214 96ed E87c09497122 19000101 000001 · Taunton, MA, US, Taunton, MA · Active · $21–$24 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD2cbf6da 0bc7 4214 96ed E87c09497122 19000101 000001
TitleCUSTOMER SERVICE REP.
Normalized title-
Department / team-
LocationTaunton, MA, United States
Work model-
Employment typeFull Time
Salary$21–$24 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from D2cbf6da 0bc7 4214 96ed E87c09497122 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Taunton.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD2cbf6da 0bc7 4214 96ed E87c09497122 19000101 000001
Sourcefdbf7185-7e88-4780-9e4f-28945ca31384
ATS providerADP Workforce Now Recruiting

Description

We are growing again!!! Join our amazing team out of Taunton, MA!! Fun culture, weekends off!! If you are looking for a fast paced environment, have strong computer and data-base skills, and enjoy working with people - this is the job for you! Full-time, Monday thru Friday 9:30am -6pm We offer a great benefits package, with a matching 401K, health, dental, vision, disability, and more! Summary Dennis K. Burke Inc., headquartered in Taunton, MA, is looking for a dynamic, motivated person to join our Customer Service Team! This an opportunity for someone that will thrive in a fast-paced environment and can successfully prioritize work and multi-task. This position works with multiple departments and includes a wide range of tasks and the use of multiple systems. Primary Duties and Responsibilities Communicate professionally with customers via phone and email to address a wide range of requests, including order placement, estimated delivery times, pricing discrepancies, and account maintenance Accurately and efficiently process customer orders, handle payments, and provide basic product information Gather and analyze all relevant information to assess the validity of customer concerns, identify root causes, and recommend appropriate solutions Research and resolve customer issues using internal databases, product documentation, and available resources Escalate unresolved issues to the appropriate departments for further investigation and resolution Collaborate effectively with cross-functional teams to ensure seamless customer support and service delivery Follow up with customers regarding inquiries and communicate updates or resolutions in a timely manner Complete assigned daily responsibilities, including monitoring, auditing, and reporting tasks Provide support and assistance on additional customer service initiatives and cross-departmental projects as needed Knowledge, Education and Skills Requirements Exceptional interpersonal abilities; able to collaborate effectively with individuals at all levels of the organization in a professional and courteous manner Strong verbal and written communication skills, with the ability to manage multiple priorities in a fast-paced environment Proven team player able to work successfully with a team Proficient in Microsoft Outlook, Word, and Excel, with experience using database-driven systems Highly detail-oriented with strong analytical and mathematical skills Physical Requirements and responsibilities Able to lift up to 25 lbs. occasionally Able to bend, stand, walk, sit Dexterity of hands and fingers to operate a computer including keyboard, mouse, and other office equipment Supervisory Responsibility This position has no supervisory responsibilities Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office equipment Monday thru Friday 9:30am - 6:00pm

Full job record

Job ID5d039a3a5329d038b5b42ebf8148e408a7217103
Org IDcf57bb90-f2f3-4cda-a735-2453455759f3
Source IDfdbf7185-7e88-4780-9e4f-28945ca31384
Board IDfdbf7185-7e88-4780-9e4f-28945ca31384
Provideradp_workforcenow
Provider Job Key567885
TitleCUSTOMER SERVICE REP.
Normalized Title—
Statusactive
Activeyes
Location TextTaunton, MA, US, Taunton, MA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMA
CityTaunton
Salary Raw21 To 24 (USD) Hourly
Salary Min21
Salary Max24
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d2cbf6da-0bc7-4214-96ed-e87c09497122&ccId=19000101_000001&lang=en_US&type=JS&jobId=567885&jwId=9202613915048_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d2cbf6da-0bc7-4214-96ed-e87c09497122&ccId=19000101_000001&lang=en_US&type=JS&jobId=567885&jwId=9202613915048_1
First Seen At2026-05-31 19:03:33Z
Last Seen At2026-06-06 12:15:36Z
Last Checked At2026-06-06 12:15:36Z
Last Changed At2026-06-06 12:15:36Z
Inactive At—
Source Posted At2026-06-01 12:21:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d2cbf6da-0bc7-4214-96ed-e87c09497122|19000101_000001/date=2026-06-06/2026-06-06T12-15-36-074Z-d495cdccc0914eeea00aa97108e8a2d59faf9a32f4865de7f0baca56e3323236.json
Event Fields
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  "last_changed_at": "2026-06-06T12:15:36.411Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>We are growing again!!! Join our amazing team out of Taunton, MA!! &nbsp;Fun culture, weekends off!!</strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>If you are looking for a fast paced environment, have strong computer and data-base skills, and enjoy working with people - this is the job for you!</strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><br></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Full-time,&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\" data-pasted=\"true\">Monday thru Friday 9:30am -6pm&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">We offer a great benefits package, with a matching 401K, health, dental, vision, disability, and more!</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 12px;\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 12px;\"><strong><u>Summary</u></strong></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 12px; font-family: arial, sans-serif;\">Dennis K. Burke Inc., headquartered in Taunton, MA, is looking for a dynamic, motivated person to join our Customer Service Team! &nbsp;This an opportunity for someone that will thrive in a fast-paced environment and can successfully prioritize work and multi-task. This position works with multiple departments and includes a wide range of tasks and the use of multiple systems.&nbsp;<br><br></span><span style=\"font-family: arial, sans-serif; font-size: 12px;\"><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style=\"font-family: arial, sans-serif; font-size: 12px;\"><strong><u>Primary Duties and Responsibilities&nbsp;</u></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Communicate professionally with customers via phone and email to address a wide range of requests, including order placement, estimated delivery times, pricing discrepancies, and account maintenance</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Accurately and efficiently process customer orders, handle payments, and provide basic product information</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Gather and analyze all relevant information to assess the validity of customer concerns, identify root causes, and recommend appropriate solutions</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Research and resolve customer issues using internal databases, product documentation, and available resources</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Escalate unresolved issues to the appropriate departments for further investigation and resolution</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Collaborate effectively with cross-functional teams to ensure seamless customer support and service delivery</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Follow up with customers regarding inquiries and communicate updates or resolutions in a timely manner</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Complete assigned daily responsibilities, including monitoring, auditing, and reporting tasks</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Provide support and assistance on additional customer service initiatives and cross-departmental projects as needed</li></ul><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 12px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><span style=\"font-family: arial, sans-serif; font-size: 12px;\"><strong><u><span style=\"color: rgb(51, 51, 51);\">Knowledge, Education and Skills Requirements</span></u></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Exceptional interpersonal abilities; able to collaborate effectively with individuals at all levels of the organization in a professional and courteous manner</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Strong verbal and written communication skills, with the ability to manage multiple priorities in a fast-paced environment</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Proven team player able to work successfully with a team&nbsp;</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Proficient in Microsoft Outlook, Word, and Excel, with experience using database-driven systems</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; color: rgb(51, 51, 51); background: white; line-height: 1;\"><span style=\"color: black;\">Highly detail-oriented with strong analytical and mathematical skills</span></li></ul><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-size: 12px;\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 12px;\"><strong><u>Physical Requirements and responsibilities</u></strong></span></p><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.15000000000000002in;\"><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Able to lift up to 25 lbs. occasionally</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Able to bend, stand, walk, sit</li><li style=\"margin: 0in; font-size: 12px; font-family: arial, sans-serif; line-height: 1;\">Dexterity of hands and fingers to operate a computer including keyboard, mouse, and other office equipment</li></ul><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 11px;\"><br></span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 11px;\"><strong><u>Supervisory Responsibility</u></strong></span><span style=\"font-size: 11px; font-family: arial, sans-serif;\">&nbsp;<br>&nbsp;This position has no supervisory responsibilities<br>&nbsp;</span></p><p style='font-size: 16px; font-family: \"Times New Roman\", serif; margin: 0in; line-height: 1;'><span style=\"font-family: arial, sans-serif; font-size: 11px;\"><strong><u>Work Environment</u></strong></span><span style=\"font-size: 11px; font-family: arial, sans-serif;\"><br>&nbsp;This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office equipment&nbsp;</span></p><p style='margin-right:41.0pt;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style=\"font-size: 11px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:41.0pt;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style=\"font-size:13px;\">&nbsp;</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Monday thru Friday 9:30am - 6:00pm",
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