Patient Care Representative I & II

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    "description_html": "<h3><strong>About Us</strong></h3><p>At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><p><br></p><h3><strong>Position Summary</strong></h3><p>We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels.</p><p><br></p><h3><strong>Key Responsibilities</strong></h3><ul><li>Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.</li><li>Handle high-volume call center operations while maintaining service quality and accuracy.</li><li>Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.</li><li>Transfer calls related to clinical questions or counseling needs to pharmacists.</li><li>Accurately process prescriptions and input patient data into the pharmacy system.</li><li>Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.</li><li>Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.</li><li>Maintain accurate and confidential patient records, including address, allergies, and prescription history.</li><li>Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.</li><li>Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.</li><li>Adhere to all pharmacy laws, regulations, and compliance requirements.</li><li>Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.</li><li>Attend training sessions to stay current on pharmacy practices and customer service techniques.</li></ul><h3><strong>Minimum Qualifications&nbsp;</strong></h3><ul><li>High School Diploma or equivalent</li><li>2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)</li><li>Comfortable handling a high volume of calls and multitasking in a fast-paced environment</li><li>Strong communication, empathy, and de-escalation skills</li><li>Detail-oriented with excellent problem-solving and critical thinking skills</li><li>Adaptable to take on additional responsibilities as the role evolves</li></ul><p>*Requirements may vary based on leveling</p><p><br></p><h3><strong>Work Environment</strong></h3><ul><li><strong>Location</strong>: Onsite</li><li><strong>Schedule</strong>: Full-time</li><li>May require additional availability or flexibility for escalations.</li><li>Regular meetings with teams, departments, or leadership to ensure alignment.</li></ul><h3><strong>Key Essential Functions</strong></h3><ul><li>Must be able to remain seated and work at a computer for extended periods (up to 8 hours).</li><li>Must be able to type and perform repetitive hand/wrist motions throughout the shift.</li><li>Must be able to use a headset for phone-based communication for the majority of the workday.</li><li>Must be able to navigate multiple computer systems and applications simultaneously.</li><li>Must maintain focus and attention to detail while managing a high volume of calls or tasks.</li><li>Must be able to communicate clearly and professionally via phone, chat, and email.</li><li>Must be able to work onsite for all scheduled shifts, including potential weekends or evenings depending on business needs.</li><li>Must be able to handle occasional escalated or emotionally charged interactions with composure.</li><li>Must be able to meet productivity and quality standards consistently.</li></ul><h3><strong>Employment Classification</strong></h3><p><strong>Status:</strong> Full-time<br><strong>FLSA:</strong> Non-Exempt</p><h3><strong>Equal Employment Opportunity (EEO) Statement</strong></h3><p>Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. 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