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HomeCompanies5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745Director of Hotel Operations

Director of Hotel Operations

5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745 · Albuquerque, NM, US, Albuquerque, NM · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745
TitleDirector of Hotel Operations
Normalized title-
Department / team-
LocationAlbuquerque, NM, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745.Open
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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Albuquerque.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745
Source3cfb2769-e030-459e-974d-464f7929cf20
ATS providerADP Workforce Now Recruiting

Description

The Director of Hotel Operations is responsible for leading and overseeing all hotel division functions to ensure first‑class service, operational efficiency, and guest satisfaction in alignment with Laguna Development Corporation (LDC) policies, procedures, internal controls, and core values. This executive role manages multiple departments—front desk, housekeeping, laundry, central services, bell and valet services, RV resort, wardrobe, and shuttle operations—either directly or through subordinate leaders. The position requires establishing and maintaining high service standards, implementing operational procedures, ensuring proper staffing and retention, and driving profitability through strategic planning, budgeting, forecasting, and variance analysis. The Director is accountable for enforcing compliance with administrative, safety, and health regulations; preparing detailed managerial and financial reports; leading sales and marketing initiatives; resolving guest and employee concerns; and fostering positive relationships with guests, employees, and stakeholders. Additional expectations include acting as a role model, maintaining professionalism, ensuring safety across all patron areas, promoting teamwork, participating in leadership development programs, and coordinating effectively with executives, regulatory bodies (including TGRA), and other departments to minimize disruption and enhance overall operations. The role also encompasses full supervisory responsibility, including hiring, training, scheduling, evaluating performance, disciplining, and developing department leaders such as the hotel manager, RV resort manager, and other supervisory staff. Candidates are expected to have a bachelor’s degree in hospitality management (preferred) or equivalent experience of at least 10 years in hospitality, hotel, or casino management, including a minimum of three years at the executive level, with professional certification (e.g., CHA) preferred. Strong financial acumen, communication, conflict resolution, and interpersonal skills are essential, along with discretion and the ability to manage complex operations and long-term planning. Technical proficiency with Microsoft Office, Kronos, and purchasing systems is required. The position demands flexibility to work irregular hours, maintain attendance standards, and operate effectively under pressure in an indoor environment with potential exposure to fumes. Physical requirements include a mix of sitting, standing, and light lifting, while mental demands emphasize problem-solving, planning, and data interpretation. Additional requirements include passing pre-employment screenings, securing and maintaining a gaming license, holding a valid New Mexico driver’s license, and ensuring a safe, clean, and compliant work environment at all times.

Full job record

Job ID5ceba952b50cab1c4e0cdaf675a624a16d656897
Org ID587bc425-be59-48d1-8d11-7b7f7d172b95
Source ID3cfb2769-e030-459e-974d-464f7929cf20
Board ID3cfb2769-e030-459e-974d-464f7929cf20
Provideradp_workforcenow
Provider Job Key544311
TitleDirector of Hotel Operations
Normalized Title
Statusactive
Activeyes
Location TextAlbuquerque, NM, US, Albuquerque, NM
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionNM
CityAlbuquerque
Salary Raw
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Salary Currency
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5bfc6e99-9996-4cf1-80d7-5445dd240c6b&ccId=1586553082154907_745&lang=en_US&type=JS&jobId=544311&jwId=9200928333815_1
First Seen At2026-05-31 18:27:37Z
Last Seen At2026-06-06 20:34:11Z
Last Checked At2026-06-06 20:34:11Z
Last Changed At2026-06-06 20:34:11Z
Inactive At
Source Posted At2026-05-28 16:32:00Z
Source Updated At
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Extensions
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