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Surgical Sales and Patient Experience Coordinator
Richmond Aesthetic Surgery · Richmond, VA, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Richmond Aesthetic Surgery |
| Title | Surgical Sales and Patient Experience Coordinator |
| Normalized title | - |
| Department / team | Richmond Aesthetic Surgery Surgical Practice |
| Location | Richmond, VA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-21 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Richmond Aesthetic Surgery. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Richmond. | Open |
| Department jobs | Active postings in Richmond Aesthetic Surgery Surgical Practice. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Richmond Aesthetic Surgery |
| Source | 427b916f-1ede-4542-a595-f3ad3fb0cc56 |
| ATS provider | Rippling ATS |
Description
company
About Richmond Aesthetic Surgery
At Richmond Aesthetic Surgery and Dermlounge we enhance lives through personalized aesthetic and surgical care, delivering exceptional results with compassion and expertise. Our values of excellence, service, and respect reverberate through all we do! As the premier aesthetic surgery practice in Central Virginia, we are renowned for transformative results, exceptional patient experiences, and pioneering advancements in the field.
role
About the role:
We are a premier medical and aesthetic practice combining high-end plastic and cosmetic surgery, a medical weight loss clinic, and our luxury Dermlounge medical spa. We are seeking a dynamic, results-driven professional to manage our patient pipeline. If you are passionate about blending relationship-building with high-performance sales, this role offers the unique opportunity to shape the patient experience and directly drive our practice's growth.
The Surgical Sales and Patient Experience Coordinator is a key driver of revenue growth for our surgical practice. This role focuses on maximizing sales conversions by optimizing the patient’s journey from initial contact through ongoing care until the patient is discharged. Collaborating directly with our executive leadership team, you will implement sales strategies, analyze pipeline data, and champion an unforgettable, luxury patient experience. Richmond Aesthetic Surgery and Dermlounge strives to provide the most high end, luxurious and compassionate, patient-centered experience in the region. Competitive base salary and commission structure with health, dental, 401k, and PTO benefits.
Key Responsibilities:
Lead Conversion & Sales Optimization
Drive Conversions: Turn incoming leads into consultations across our surgical practice, weight loss clinic, and Dermlounge skin clinic. Close the Sale: Maximize the conversion of consultations into scheduled surgeries. Cross-Sell Services: Partner with the Dermlounge Manager to convert surgical patients into long-term medical spa clients and vice versa. Set the Standard: Continually refine and improve standard operating procedures for lead management and sales processes.
Data Analysis & Performance Tracking
Track KPIs: Collaborate with leadership to monitor and analyze key performance metrics, sales targets, and booking milestones. Report Insights: Use CRM and pipeline data to provide actionable reports and recommendations to optimize our sales strategies.
Elevate the Patient Experience
Champion Service: Ensure a seamless, compassionate, and high-touch experience from initial contact through post-op discharge. Gather Feedback: Manage patient satisfaction surveys and feedback loops to continuously improve our quality of care.
Cross-Functional Collaboration
Coordinate Care: Work daily with the Medical Assistants, Patient Ambassadors, Insurance Coordinator, Dermlounge Manager, and Practice Manager for smooth patient handoffs. Maximize Marketing: Partner with our marketing and social media teams to optimize lead generation and target high-quality prospects.
Competencies and Qualifications:
Sales Excellence: A proven passion for closing sales, overcoming objections, and driving high-value revenue growth. High Emotional Intelligence: An outgoing, empathetic personality with the ability to connect deeply, listen actively, and build instant trust with patients. Clear Communication: Ability to translate complex medical procedures and financial estimates into clear, comfortable concepts. Agility & Problem Solving: Thrive in a fast-paced environment and use data-driven analytical skills to fix inefficiencies in the sales funnel. Experience: At least 2 years of high-end sales experience (Medical, Aesthetic, Luxury Hospitality, or Premium Fitness preferred). Industry Knowledge: Experience in a healthcare, surgical practice, or medical spa setting is highly preferred. Tech Savvy: Proficient with CRM software, electronic medical records (EMR), and pipeline tracking tools. Track Record: Proven history of meeting or exceeding monthly sales targets. Why choose us?
Be part of a renowned aesthetic surgery practice. Work alongside a team of dedicated professionals. Enjoy competitive compensation and benefits. Grow your career in a supportive environment.
Full job record
| Job ID | 5cdc888a69e7b0285b0c8b02d8372556aa49d1e4 |
| Org ID | 779b07ac-d6ad-4173-99d2-fd2f80f2a301 |
| Source ID | 427b916f-1ede-4542-a595-f3ad3fb0cc56 |
| Board ID | 427b916f-1ede-4542-a595-f3ad3fb0cc56 |
| Provider | rippling |
| Provider Job Key | 4738a23d-96b3-425e-a101-69005e5e115a |
| Title | Surgical Sales and Patient Experience Coordinator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Richmond, VA, United States |
| Department | Richmond Aesthetic Surgery Surgical Practice |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | VA |
| City | Richmond |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/richmond-aesthetic-surgery-and-dermlounge/jobs/4738a23d-96b3-425e-a101-69005e5e115a |
| Apply URL | https://ats.rippling.com/richmond-aesthetic-surgery-and-dermlounge/jobs/4738a23d-96b3-425e-a101-69005e5e115a |
| First Seen At | 2026-05-29 07:10:32Z |
| Last Seen At | 2026-06-06 20:02:56Z |
| Last Checked At | 2026-06-06 20:02:56Z |
| Last Changed At | 2026-06-06 20:02:56Z |
| Inactive At | — |
| Source Posted At | 2026-05-21 19:08:05Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=richmond-aesthetic-surgery-and-dermlounge/date=2026-06-06/2026-06-06T20-02-55-826Z-91396f041d5a30a2ec98c813500bc110f9de38b98df4d9e3fe459fd7c48d5908.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">We are a premier medical and aesthetic practice combining high-end plastic and cosmetic surgery, a medical weight loss clinic, and our luxury Dermlounge medical spa. We are seeking a dynamic, results-driven professional to manage our patient pipeline. If you are passionate about blending relationship-building with high-performance sales, this role offers the unique opportunity to shape the patient experience and directly drive our practice's growth.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">The Surgical Sales and Patient Experience Coordinator is a key driver of revenue growth for our surgical practice. This role focuses on maximizing sales conversions by optimizing the patient’s journey from initial contact through ongoing care until the patient is discharged. Collaborating directly with our executive leadership team, you will implement sales strategies, analyze pipeline data, and champion an unforgettable, luxury patient experience. Richmond Aesthetic Surgery and Dermlounge strives to provide the most high end, luxurious and compassionate, patient-centered experience in the region. Competitive base salary and commission structure with health, dental, 401k, and PTO benefits.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Key Responsibilities:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Lead Conversion & Sales Optimization</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Drive Conversions:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> Turn incoming leads into consultations across our surgical practice, weight loss clinic, and Dermlounge skin clinic.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Close the Sale:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> Maximize the conversion of consultations into scheduled surgeries.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Cross-Sell Services:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> Partner with the Dermlounge Manager to convert surgical patients into long-term medical spa clients and vice versa.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Set the Standard:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> Continually refine and improve standard operating procedures for lead management and sales processes.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Data Analysis & Performance Tracking</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Track KPIs: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Collaborate with leadership to monitor and analyze key performance metrics, sales targets, and booking milestones.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Report Insights: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Use CRM and pipeline data to provide actionable reports and recommendations to optimize our sales strategies.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Elevate the Patient Experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Champion Service: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Ensure a seamless, compassionate, and high-touch experience from initial contact through post-op discharge.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Gather Feedback: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Manage patient satisfaction surveys and feedback loops to continuously improve our quality of care.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Cross-Functional Collaboration</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Coordinate Care: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Work daily with the Medical Assistants, Patient Ambassadors, Insurance Coordinator, Dermlounge Manager, and Practice Manager for smooth patient handoffs.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Maximize Marketing: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Partner with our marketing and social media teams to optimize lead generation and target high-quality prospects.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Competencies and Qualifications:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Sales Excellence: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">A proven passion for closing sales, overcoming objections, and driving high-value revenue growth.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">High Emotional Intelligence: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">An outgoing, empathetic personality with the ability to connect deeply, listen actively, and build instant trust with patients.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Clear Communication: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Ability to translate complex medical procedures and financial estimates into clear, comfortable concepts.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Agility & Problem Solving: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Thrive in a fast-paced environment and use data-driven analytical skills to fix inefficiencies in the sales funnel.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Experience: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">At least 2 years of high-end sales experience</span><b><strong style=\"font-size:11pt;white-space:pre-wrap;\"> </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">(Medical, Aesthetic, Luxury Hospitality, or Premium Fitness preferred).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Industry Knowledge: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience in a healthcare, surgical practice, or medical spa setting is highly preferred.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Tech Savvy: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Proficient with CRM software, electronic medical records (EMR), and pipeline tracking tools.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Track Record: </strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">Proven history of meeting or exceeding monthly sales targets.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Why choose us?</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Be part of a renowned aesthetic surgery practice.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work alongside a team of dedicated professionals.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Enjoy competitive compensation and benefits.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Grow your career in a supportive environment.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
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