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Operations Associate – Sales and Service Support

Fa Eoic Saasfaprod1 Fa Ocs Oraclecloud Com CX 3001 · Toronto, ON, Canada; Store - Toronto - Bloor Street · Remote · Deleted · $55,000–$75,000 / year · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Eoic Saasfaprod1 Fa Ocs Oraclecloud Com CX 3001
TitleOperations Associate – Sales and Service Support
Normalized title-
Department / teamRetail - Store Operations
LocationToronto, ON, Canada
Work modelRemote / Remote
Employment typeFull Time
Salary$55,000–$75,000 / year
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-25 / 2026-05-31
Changed / last seen2026-06-03 / 2026-06-01

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Toronto.Open
Department jobsActive postings in Retail - Store Operations.Open
Work model jobsActive Remote postings.Open
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Linked records

CompanyFa Eoic Saasfaprod1 Fa Ocs Oraclecloud Com CX 3001
Source77cc4036-aae8-4bb7-bb22-02a38675e9f6
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description HERMÈS CANADA A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. Hermès Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès. At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. OVERALL MISSION: The Operations Associate - Sales and Service Support is responsible for the back-office management and consistent excellence of all customer services (Aftersales, Customer Requests, Reservations), for accurate till control procedures, and they supports the Store Management in the general administration of the store, in order to ensure smooth functioning and facilitate day-to-day operations. MAIN ACCOUNTABILITIES: Back Office Customer Service Management Management and follow-up of Customer Services Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.) Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines. Be a real partner to sales team to optimize and simplify the back-office follow-up of those services Performance follow-up and continuous improvement on Customer Services Be responsible for the business performance of all service-related operations Monitor conversion rates and average durations for reservations and customer requests Monitor lead times at each relevant step of the aftersales & repair lifecycle Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store Internal Control and procedures Till controls Support on morning store opening (till opening, key checks etc) Supervise till closing with sales teams after the store has been closed Be responsible for accurate till controls and cash remittances (to the safe, to the bank) Review and comment all relevant reports related to till operations in the dedicated internal tool (discounts & forced prices, cancelled sales) Stock Controls Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies Compliance and knowledge on internal procedures Manage the store archiving for relevant documents, following the local and Group internal control rules Support sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue Be responsible for the application of procedures related to internal control and health & safety Store Administration Store orders Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance, alterations, dry cleaning, spare uniforms Organize the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing Follow-up general costs PERFORMANCE INDICATORS Relevant Service-related KPIs (lead times, turnover generated from services, conversion rates etc.) Individual contribution to the efficiency and quality of store administration / operations Quality of relationship and partnership with the sales team and the stock team Quality of relationships with customers KEY SKILLS AND EXPERIENCE Passionate about retail and luxury Significant previous experience in administrative / operations position, preferably in Retail environment Very organized, rigorous and reliable, able to organize their work autonomously and to anticipate Service- and customer-oriented (internal and externa customers), with excellent communication skills Proficient with Excel / IT tools Team player - first experience of management appreciated if supervising security and/or tailor and artisan Language requirements: fluency in English is mandatory (written and oral) COMPENSATION The anticipated annual compensation range for this position is $55,000 - $75,000 CAD . For final offers, we take into consideration factors such as experience, skills, responsibilities of the position, and internal equity. Comprehensive benefits package including medical, dental, vision, long-term disability, life insurance, AD&D, and company group retirement savings plan. VACANCY STATUS : This position is for an existing vacancy

Full job record

Job ID5ccd2f2bbc42e3cd19a5201b7ade4814d8e34a2a
Org ID8233b667-44eb-482c-be6e-fa2738208ad7
Source ID77cc4036-aae8-4bb7-bb22-02a38675e9f6
Board ID77cc4036-aae8-4bb7-bb22-02a38675e9f6
Provideroracle_hcm
Provider Job Key21783
TitleOperations Associate – Sales and Service Support
Normalized Title—
Statusdeleted
Activeno
Location TextToronto, ON, Canada; Store - Toronto - Bloor Street
DepartmentRetail - Store Operations
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryCanada
RegionON
CityToronto
Salary RawCOMPENSATION The anticipated annual compensation range for this position is $55,000 - $75,000 CAD
Salary Min55,000
Salary Max75,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/fr/sites/CX_3001/job/21783
Apply URLhttps://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/fr/sites/CX_3001/job/21783
First Seen At2026-05-31 18:02:14Z
Last Seen At2026-06-01 11:28:00Z
Last Checked At2026-06-03 11:26:24Z
Last Changed At2026-06-03 11:26:24Z
Inactive At2026-06-03 11:26:24Z
Source Posted At2026-05-25 15:11:11Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com|CX_3001/date=2026-06-01/2026-06-01T11-27-19-465Z-bb0008a4514baf310a6766cd313ba785302db8030a24916f894f3bd955514c91.json
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Extensions
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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong><u>HERMÈS CANADA</u></strong></span></p><p style=\"line-height: normal; margin-top: 0in;\"><span style=\"font-size: 10pt;\">A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. 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We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.</span></p><p style=\"line-height: normal; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong>OVERALL MISSION:&nbsp;</strong>&nbsp;The Operations Associate - Sales and Service Support is responsible for the back-office management and consistent excellence of all customer services (Aftersales, Customer Requests, Reservations), for accurate till control procedures, and they supports the Store Management in the general administration of the store, in order to ensure smooth functioning and facilitate day-to-day operations.</span></p><p style=\"line-height: normal; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong><u>MAIN ACCOUNTABILITIES:</u></strong></span></p><ol style=\"padding-left: 24px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong>Back Office Customer Service Management</strong></span></p><ul style=\"list-style-type: disc; padding-left: 13.8px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><i><span style=\"font-size: 10pt;\"><u>Management and follow-up of Customer Services&nbsp;</u></span></i></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Be a real partner to sales team to optimize and simplify the back-office follow-up of those services</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><i><span style=\"font-size: 10pt;\"><u>Performance follow-up and continuous improvement on Customer Services</u></span></i></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Be responsible for the business performance of all service-related operations</span></p><ul style=\"padding-left: 18.87px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Monitor conversion rates and average durations for reservations and customer requests</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Monitor lead times at each relevant step of the aftersales &amp; repair lifecycle</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store</span></p></li></ul></li></ul></li></ol><p style=\"line-height: normal; margin-top: 0in;\">&nbsp;</p><ol start=\"2\" style=\"padding-left: 24px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong>Internal Control and procedures</strong></span></p><ul style=\"list-style-type: disc; padding-left: 13.8px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><i><span style=\"font-size: 10pt;\"><u>Till controls</u></span></i></p><ul><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Support on morning store opening (till opening, key checks etc)&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Supervise till closing with sales teams after the store has been closed</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Be responsible for accurate till controls and cash remittances (to the safe, to the bank)</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Review and comment all relevant reports related to till operations in the dedicated internal tool (discounts &amp; forced prices, cancelled sales)</span></p></li></ul></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><i><span style=\"font-size: 10pt;\"><u>Stock Controls</u></span></i></p><ul><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies</span></p></li></ul></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><i><span style=\"font-size: 10pt;\"><u>Compliance and knowledge on internal procedures</u></span></i></p><ul><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Manage the store archiving for relevant documents, following the local and Group internal control rules</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Support sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes &amp; tools, communicate new features and/or procedures, support the team on any issue&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Be responsible for the application of procedures related to internal control and health &amp; safety&nbsp;</span></p></li></ul></li></ul><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\">&nbsp;</p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong>Store Administration</strong></span></p><ul style=\"list-style-type: disc; padding-left: 13.8px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><i><span style=\"font-size: 10pt;\"><u>Store orders</u></span></i></p><ul><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance, alterations, dry cleaning, spare uniforms</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Organize the supply of office stationeries, food &amp; beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Follow-up general costs&nbsp;</span></p></li></ul></li></ul></li></ol><p style=\"line-height: normal; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-top: 0in;\"><span lang=\"FR\" style=\"font-size: 10pt;\"><strong>PERFORMANCE INDICATORS</strong></span></p><ul style=\"padding-left: 37.8px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><a name=\"_Hlk14095903\"><span style=\"font-size: 10pt;\">Relevant Service-related KPIs (lead times, turnover generated from services, conversion rates etc.)</span></a></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Individual contribution to the efficiency and quality of store administration / operations</span></p><ul style=\"padding-left: 0px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><a name=\"_Hlk14095883\"><span style=\"font-size: 10pt;\">Quality of relationship and partnership with the sales team and the stock team</span></a></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Quality of relationships with customers</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\">&nbsp;</p></li></ul><p style=\"line-height: normal; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong><u>KEY SKILLS AND EXPERIENCE</u></strong></span></p><ul style=\"list-style-type: disc; padding-left: 37.8px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Passionate about retail and luxury</span></p><ul style=\"list-style-type: disc; padding-left: 0px;\"><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Significant previous experience in administrative / operations position, preferably in Retail environment&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Very organized, rigorous and reliable, able to organize their work autonomously and to anticipate</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Service- and customer-oriented (internal and externa customers), with excellent communication skills&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Proficient with Excel / IT tools</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Team player - first experience of management appreciated if supervising security and/or tailor and artisan</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Language requirements: fluency in English is mandatory (written and oral)</span></p></li></ul></li></ul><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong><u>COMPENSATION</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-top: 0in;\"><span style=\"font-size: 10pt;\">The anticipated annual compensation range for this position is&nbsp;</span><span lang=\"FR\" style=\"font-size: 10pt;\">$55,000 - $75,000 CAD</span><span style=\"font-size: 10pt;\">. For final offers, we take into consideration factors such as experience, skills, responsibilities of the position, and internal equity.&nbsp;</span></li><li style=\"line-height: normal; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Comprehensive benefits package including medical, dental, vision, long-term disability, life insurance, AD&amp;D, and company group retirement savings plan.</span></li></ul><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0.0001pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\"><strong><u>VACANCY STATUS</u>:&nbsp;</strong>This position is for an existing vacancy</span></p>",
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        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Store - Toronto - Bloor Street"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000004322245,
    "OrganizationId": 300000004322245,
    "PostingEndDate": null,
    "LegalEmployerId": 300001360251432,
    "PrimaryLocation": "Toronto, ON, Canada",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "CA",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2221783%22,siteNumber=CX_3001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 17418
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/5ccd2f2bbc42e3cd19a5201b7ade4814d8e34a2a?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/8233b667-44eb-482c-be6e-fa2738208ad7JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/77cc4036-aae8-4bb7-bb22-02a38675e9f6JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/5ccd2f2bbc42e3cd19a5201b7ade4814d8e34a2a/eventsJSON

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