Manager, Operations Standards

Company Description: McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department Overview McDonald’s is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best and deliver exceptional customer experiences every day. Global Operations supports markets to ensure they have operational solutions that solve the needs of today, while looking ahead to our future. In this critical business role as Manager, Global Operations Strategy and Standards, you will be responsible for leading work centred around McDonald’s Global Restaurant Standards (GRS) which ensures brand protection for McDonald’s and restaurant standards adhered to globally. This role encompasses all areas involved with Global Restaurant Standards (GRS); from evolving our digital platform housing all Global Restaurant Standards, to leading a Governance Team overseeing market exception requests, to partnering with subject matter experts to ensure Operations PACE standards visits are current each year. This position reports to the Senior Manager, MCX Global Operations Strategy and Standards and is based in Chicago, IL at the McDonald’s Headquarters (MHQ) or within an international market hub. Duties Coordinate and lead the GRS platform evolution roadmap, including proactive monthly and budget updates Provide GRS updates for Operating Leadership Council and Operating Advisory Council meetings when required Proactively identify opportunities/gaps in the GRS platform in functionality and information to prioritize and build into the roadmap Liaise with Global Business Functions to onboard new standards into the GRS platform Strategically support markets when they seek to understand more detail on a GRS; influence those seeking to deviate from the standard and guide them through the exception process Lead and coordinate Governance team routines to ensure market exception requests are processed quickly and ensure new standards are approved and onboarded with a timely market-wide communication strategy Partner with the Global Operations PACE lead to understand the annual market activation timelines to ensure Operations PACE standards visits are ready for market activation Proactively coordinate and lead cross-functional partnerships to ensure Operations PACE standards visits are evolved, reviewed, and updated by the experts ready for Operations PACE activation Coordinate annual routines for approving the Operations PACE visit localization and translation process Support collaboration and change management within Global Operations as well as cross-functional teams and Segment/Markets Build/support broad Operations network to understand market opportunities and needs, striving for continuous improvement in operations grounded in key insights Qualifications narratives in a compelling manner across stakeholder groups Must have strong influencing skills, experience in driving enterprise-wide change management, and be able to work across lines of senior management, other business functions, agency/vendor partners and other staff as appropriate to build an engaging stakeholder network Leverages knowledge of product development and user experience design to identify opportunities for site improvements, translating insights into enhancements that drive usability, adoption, and performance. Applies knowledge and experience to develop strategic points of view to support business growth drivers and improve seamless and memorable experiences for both our customers and restaurant teams Thinks at a Global, enterprise level and has the ability to understand and represent multi-layered global and market audiences Creates an environment of high level of accountability and has a strong bias toward action to drive project work forward proactively Understands customer and market opportunity Is a proactive self-starter, motivated to drive change, and committed to team growth through shared learning and communication Comfortable with ambiguity and skilled in defining/bringing structure to solve business problems Possesses a keen ability and willingness to learn Enjoys collaborating with a diverse team and internal/external customers around the world Experience Minimum 3-5 years business experience with progressive responsibilities owning initiatives and driving strategy at the Manager band; experience in Operations is preferred Knowledge and/or experience of Operations PACE Held previous roles in working in global functional teams and/or market experience in Operations Compensation Bonus Eligible: YES Long - Term Incentive: YES Benefits Eligible: YES Salary Range The expected salary range for this role is $115,872.00 - $144,840.00 USD per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. Additional Information: Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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