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    "requisitionDescription": "<div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p><br></p><p id=\"isPasted\" style=\"text-align: center;\"><strong>IT Support Specialist</strong></p><p style=\"text-align: center;\"><br></p><p id=\"isPasted\"><strong>Job Title:</strong> IT Support Specialist (Entry Level)</p><p><br><strong>Employment Type:</strong> Full-Time, Hourly</p><p><strong>Reports to:</strong> IT Director</p><p><strong>Location:</strong> Lynchburg, VA (Corporate Offices and Central Warehouse)</p><p><strong>&nbsp;</strong></p><p><strong>Summary:&nbsp;</strong>Join our IT department as an Entry-Level IT Support Specialist, servicing fifty-three retail locations. This role requires a customer-focused individual who is flexible, well-organized, and analytical, with a strong commitment to resolving technology-related issues efficiently.</p><p><strong>&nbsp;</strong></p><p><strong>Essential Duties and Responsibilities:</strong></p><ul type=\"disc\"><li><strong>Hardware and Software Support:</strong><ul type=\"disc\"><li>Maintain and document hardware and software inventory.</li><li>Assist in hardware/software installations, rollouts, and upgrades, including office moves and new store setups.</li><li>Provide troubleshooting and repair services for various IT equipment, including desktops, laptops, printers, and peripherals.</li><li>Support cellular phone operations and manage related issues.</li><li>Support Android tablets and associated software.</li></ul></li><li><strong>Helpdesk Support:</strong><ul type=\"disc\"><li>Offer first-line support for hardware and software problems, including diagnostics and troubleshooting.</li><li>Resolve network issues across multiple platforms, including fiber internet service, cable internet, and 4G/5G connections.</li><li>Provide remote and on-site technical support for internal users and external customers.</li><li>Participate in IT projects, contributing to team efforts and collaborating on technology solutions.</li></ul></li><li><strong>Additional Responsibilities:</strong><ul type=\"disc\"><li>Interface with company personnel and vendors to enhance technology solutions.</li><li>Travel periodically to various company locations for on-site support.</li></ul></li></ul><p><strong>&nbsp;</strong></p><p><strong>Knowledge, Skills, Abilities, and Requirements:</strong></p><ul type=\"disc\"><li>Must pass a 7-year background check for misdemeanors and felonies.</li><li>Valid driver&#39;s license and a clean driving record required.</li><li>Must have reliable transportation.</li><li>Experience in a corporate environment supporting over 200 users is preferred.</li><li>Proficient in Microsoft Windows 7, 10, and 11; intermediate experience with PC hardware and software.</li><li>Competence in WLAN configuration and troubleshooting.</li><li>Exceptional customer service, communication, and troubleshooting skills.</li><li>Strong time management skills and the ability to work effectively within a team.</li><li>A strong desire to learn and achieve IT-related certifications; A+ (CompTIA) certification or active pursuit of the same is highly desirable.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Physical Requirements:</strong></p><ul type=\"disc\"><li>Ability to safely lift up to 50 pounds.</li><li>Comfort with working from extension ladders is an advantage.</li></ul><p>&nbsp;</p><p>EEO/Drug Free Workplace</p><p><br></p></div></div></div></div></div></div>\n",
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