AGM Member Experience

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    "ExternalDescriptionStr": "<div><strong><u>AGM Member Experience</u></strong></div><div>The Clubs of Peachtree City and Newnan offer 153 holes of private Championship golf and private championship golf and expansive amenities across 6 premier country clubs in Peachtree City and Newnan, Georgia. &nbsp;Located just south of Atlanta, these clubs provide members with a full-scale private golf experience defined by diverse layouts and a consistently high standard of excellence.<br>&nbsp;</div><div>Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!</div><div><br>&nbsp;</div><div><strong><u>Job Summary</u></strong></div><div><br>&nbsp;The Assistant General Manager of Member Experience exists at larger EBITDA and more complex club structures and is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. Reporting directly to the Regional Manager and leading the club's Member Experience team as direct reports, this role is accountable for elevating hospitality standards, executing high-impact programming that drives engagement, retention, and profitability, and leading a cohesive, multi-channel communication strategy. The AGM Member Experience collaborates cross-functionally - particularly with food &amp; beverage, golf, racquet, and fitness teams to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture.</div><p>&nbsp;</p><div>&nbsp;</div><div><strong>Reporting Structure</strong></div><div>&nbsp; &nbsp;• Reports to the Regional Manager</div><div><br>&nbsp;&nbsp;</div><div><strong><u>Day to Day:</u></strong></div><div><ul><li>Leads the development and execution of the Club’s member experience strategy, including onboarding, engagement programs, and improving retention.</li><li>Partners with Member committees to plan and execute compelling member events and experiences that align with club culture and business goals.</li><li>Fosters a welcoming and connected community through personalized service, proactive communication, and \"magic moment\" experiences.</li><li>Innovates and refine offerings based on evolving member needs, feedback, and industry trends.</li><li>Implements a multi-channel communication strategy to amplify the club’s brand, promote offerings, and keep members informed and inspired.</li><li>Participates in the annual budget planning process; monitor forecasts, and drive revenue through member and guest programs.</li><li>Build strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints.</li></ul><div><div>Additional Duties</div><div>• Exhibit strong leadership in navigating the dynamic nature of club operations, proactively resolving challenges, and inspiring cross-departmental collaboration.</div><div>• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.</div><div>• Follow all company, club, and department policies, procedures, and instructions.</div><div>• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.</div><div>• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.</div><div>• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.</div><div>• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.</div><div>• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.</div><div>• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.</div></div><div><br>&nbsp;</div><div><br>&nbsp;</div></div><div><strong><u>About You:</u></strong></div><div><br>&nbsp;</div><div>Required</div><div><ul><li>High school diploma or equivalent.</li><li>5 years of experience in hospitality, event management, marketing communications, premium suites, or customer relations.</li><li>3 years of experience in a leadership or management role.</li></ul></div><div>Preferred</div><div><ul><li>Bachelor’s degree with a focus in hospitality management, business, sports management, communications, journalism, public relations, or recreation.</li><li>Prior experience in leading teams and holding people accountable.</li><li>Experience with creating and implementing strategies that drive revenue, club usage and member retention.</li><li>Data and analytical thinker who leads strategy-based initiatives.</li><li>Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.</li></ul><div><div>Physical Requirements</div><div>• Must be able to stand, walk, and perform physical activities for extended periods.</div><div>• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.</div><div>• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.</div><div>• Effective communication skills with sufficient visual acuity, including talking and hearing.</div><div><br>&nbsp;</div><div>Work Schedule</div><div>• Attendance requirements for this position as outlined on the weekly schedule.</div><div>• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.</div></div><div><br>&nbsp;</div></div><p><strong><u>What We Offer:</u></strong></p><p>We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.</p><p>While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:</p><p>Want to learn more? Visit&nbsp;<a target=\"_blank\" rel=\"nofollow\">www.invitedbenefits.com</a>&nbsp;for full details.</p><ul style=\"margin-top: 0in;\"><li>Medical, dental, and vision coverage</li><li>Life insurance</li><li>Short-term and long-term disability insurance</li><li>401(k) retirement savings plan</li><li>Generous paid time off and leave programs (<i>time off as required by applicable law is also provided for part time team members</i>)</li></ul><p>Have more questions? Check out our&nbsp;<a target=\"_blank\" rel=\"nofollow\">Invited Jobs</a>&nbsp;website for more details about&nbsp;ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks:&nbsp;<a target=\"_blank\" rel=\"nofollow\">LinkedIn</a>&nbsp;<a target=\"_blank\" rel=\"nofollow\">Instagram</a>&nbsp;<a target=\"_blank\" rel=\"nofollow\">Twitter</a>&nbsp;<a target=\"_blank\" rel=\"nofollow\">Facebook</a>&nbsp;</p><p><i>Invited is an Equal Employment Opportunity Employer&nbsp;&nbsp;</i></p><p><i>The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.&nbsp;Additional&nbsp;duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.</i></p><p><i>#LI-INV-SE</i></p>",
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