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Patient Account Representative I: Revenue Cycle

Iaucqy Fa Ocs Oraclecloud Com CX 1 · Costa Mesa, CA, United States; Redhill Business Center, Costa Mesa, CA, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyIaucqy Fa Ocs Oraclecloud Com CX 1
TitlePatient Account Representative I: Revenue Cycle
Normalized title-
Department / teamRevenue Cycle & Coding
LocationCosta Mesa, CA, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-02-20 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Iaucqy Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Costa Mesa.Open
Department jobsActive postings in Revenue Cycle & Coding.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyIaucqy Fa Ocs Oraclecloud Com CX 1
Source1b5266ee-b080-4128-abb9-c78c0858fc67
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Primary Duties and Responsibilities The Patient Account Representative is a vital part of Hoag's revenue cycle team, acting as the primary point of contact for patients and their families regarding medical billing inquiries. In a fast-paced call center environment, this role delivers exceptional customer service, resolving patient account issues with empathy, accuracy, and professionalism, including the ability to de-escalate concerns through active listening and collaborative problem-solving. Responsibilities Handle a high volume of inbound calls to support patients with billing-related questions and account resolution. Assist patients with setting up payment plans, understanding balances, making payments, and applying for financial assistance. Manage patient inquiries across an omnichannel environment, encompassing phone, in-person interactions, email, postal mail, faxes, and electronic work queues. Update insurance and demographic information in the billing system to ensure account accuracy. Generate and mail requested documentation, including itemized bills, receipts, and financial correspondence. Document all actions and interactions clearly and accurately in the appropriate systems. Collaborate with departments across the organization to resolve patient account issues. Attain and sustain established performance metrics, including productivity, call handling, and quality assurance standards. Maintain confidentiality and comply with all hospital, state, and federal regulations including HIPAA. Qualifications Education and Experience Required: High school diploma or equivalent. One year of hospital/medical and/or related field or high-volume call center setting, demonstrating strong customer service skills.

Full job record

Job ID5c6afefeec077556ea31cca91b58af4dbd234a3a
Org ID239fd395-3f3c-4897-89b4-debc4ffacabc
Source ID1b5266ee-b080-4128-abb9-c78c0858fc67
Board ID1b5266ee-b080-4128-abb9-c78c0858fc67
Provideroracle_hcm
Provider Job Key128167
TitlePatient Account Representative I: Revenue Cycle
Normalized Title—
Statusactive
Activeyes
Location TextCosta Mesa, CA, United States; Redhill Business Center, Costa Mesa, CA, US
DepartmentRevenue Cycle & Coding
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
CityCosta Mesa
Salary RawDescription Primary Duties and Responsibilities The Patient Account Representative is a vital part of Hoag's revenue cycle team, acting as the primary point of contact for patients and their families regarding medical billing inquiries. In a fast-paced call center environment, this role delivers exceptional customer service, resolving patient account issues with empathy, accuracy, and professionalism, including the ability to de-escalate concerns through active listening and collaborative problem-solving. Responsibilities Handle a high volume of inbound calls to support patients with billing-related questions and account resolution. Assist patients with setting up payment plans, understanding balances, making payments, and applying for financial assistance. Manage patient inquiries across an omnichannel environment, encompassing phone, in-person interactions, email, postal mail, faxes, and electronic work queues. Update insurance and demographic information in the billing system to ensure account accuracy. Generate and mail requested documentation, including itemized bills, receipts, and financial correspondence. Document all actions and interactions clearly and accurately in the appropriate systems. Collaborate with departments across the organization to resolve patient account issues. Attain and sustain established performance metrics, including productivity, call handling, and quality assurance standards. Maintain confidentiality and comply with all hospital, state, and federal regulations including HIPAA. Qualifications Education and Experience Required: High school diploma or equivalent. One year of hospital/medical and/or related field or high-volume call center setting, demonstrating strong customer service skills.
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://iaucqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/128167
Apply URLhttps://iaucqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/128167
First Seen At2026-05-31 17:57:24Z
Last Seen At2026-06-06 19:32:40Z
Last Checked At2026-06-06 19:32:40Z
Last Changed At2026-05-31 17:57:24Z
Inactive At—
Source Posted At2026-02-20 00:45:57Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=iaucqy.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T19-32-24-205Z-4e62a75d74031a35a8b5339c06f45fa07f091eba396067af52af13d075da0477.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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