Customer Support Specialist, Regulatory Reporting

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  "active_status": "active"
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  "location": {
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{
  "id": "2645216",
  "name": "Customer Support Specialist, Regulatory Reporting",
  "office": "Pune",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-22T08:10:39+00:00",
  "seniority": "entry-level",
  "department": "Customer Success",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": "Friar Service India Private Limited",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "What you'll do",
      "value": "We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Customer Support Specialist – Regulatory Risk Reporting. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.<br><br>This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.<br> <br><strong>Key Responsibilities</strong><br><strong>Business and Functional Troubleshooting:</strong><br><ul><li>Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.</li><li>Analyze and troubleshoot business rules and configurations to resolve issues effectively.</li><li>Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.</li><li>Collaborate with technical teams to ensure comprehensive issue resolution.</li></ul><strong>Global Incident Handling:</strong><br><ul><li>Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.</li><li>Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.</li><li>Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.</li></ul><strong>Additional Scope:</strong><br><ul><li>Contribute to cross-functional initiatives aimed at enhancing support processes and product features.</li><li>Support the development of internal knowledge base content and client-facing documentation.</li></ul>"
    },
    {
      "name": "Why we should decide on you",
      "value": "<strong>Qualifications</strong><br><ul><li>Bachelor’s or Master’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)</li><li>1 - 5 years of experience in customer service, business analysis, or working with financial software solutions. Recent graduates with relevant internship experience are encouraged to apply.</li><li>Experience working within a financial institution or bank is considered a strong asset.</li><li>High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.</li><li>Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.</li><li>Strong analytical skills with a high affinity for numbers and cross-functional collaboration.</li><li>Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)</li><li>Excellent communication skills in English (C1 level), both written and verbal.</li><li>Willingness to participate in on-call or weekend coverage as part of a global rotation.</li><li>Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.</li></ul><strong>Note:</strong> Candidates without prior regulatory reporting experience but with strong product support skills and a willingness to learn are encouraged to apply.<br><br><strong>Key Attributes</strong><br><ul><li>Highly structured and analytical, with strong troubleshooting instincts and attention to detail.</li><li>Calm and dependable in high-pressure or time-sensitive situations.</li><li>Client-focused and collaborative, with a service-oriented mindset.</li><li>Proactive in driving improvements to internal processes and documentation.</li></ul>"
    },
    {
      "name": "Why you should decide on us",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Market Leadership: </strong>Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability<strong style=\"border:0px solid;margin:0px;font-weight:600;\">.</strong></li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">International Scope: </strong>Take ownership of high-profile international projects and benefit from our global internal mobility initiatives<strong style=\"border:0px solid;margin:0px;font-weight:600;\">.</strong></li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Growth & Mentorship: </strong>Access a wide range of our technical and functional training opportunities.</li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Culture of Inclusion: </strong>We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity<strong style=\"border:0px solid;margin:0px;font-weight:600;\">.</strong></li></ul><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;\">To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! </span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;\"> Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. </span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><span style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;\">Are you interested? Apply now! </span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\" href=\"https://www.regnology.net/\">https://www.regnology.net</a>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "India"
}