Desktop Technician

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          "text": "<p><strong>Job Title:&#xa0;Desktop Technician<br>\nLocation:&#xa0;Houston, TX<br>\nFulltime</strong></p><p><strong>Job Description<br>\nPosition Overview:</strong><br>\nCore Job Title: Desktop Technician - The Help Desk Technician provides support for users experiencing IT- related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a seamless user experience by troubleshooting hardware, software, and network problems. The role is It requires a customer focus, a strong understanding of IT systems, problem-solving skills, and the ability to&#xa0;work in a fast-paced environment.<br>\n<br>\n<strong>Responsibilities</strong>:&#xa0;</p><ul><li>Provide prompt, friendly, and effective support to customers by phone, email, chat, or in-person</li><li>Log, categorize, prioritize and resolve Service Requests and Incidents in the ITSM</li><li>Identify, diagnose and resolve hardware and software issues, including Windows and Mac Operating systems, Office 365, and SaaS applications</li><li>Onboard and offboard users in Active Directory and other systems in a timely manner in accordance with compliance policies</li><li>Proactively identify recurring Incidents for Problem Identification and remediation</li><li>Contribute to the internal knowledge base by documenting solutions to common issues, best practices and Help Desk processes</li><li>Work closely with other IT teams to resolve complex issues</li><li>Maintain accurate inventory of IT assets</li><li>Project assignments as requested</li><li>Local travel, up to 25% or as needed</li><li>Must be willing to work occasional overtime or extended hours as business needs require, including urgent support issues, critical projects, executive requests, or time-sensitive deadlines.<ul><li>This is not expected to be a weekly occurrence, but the right candidate will be flexible, dependable, and willing to jump in when the situation calls for it.</li></ul></li><li>Other duties as assigned</li></ul>",
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