Home › Companies › Fa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Customer Care Specialist
Customer Care Specialist
Fa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Bartow, FL, United States; County Administration Building, Bartow, FL, US · On Site · Active · $20–$42,224 / week · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Customer Care Specialist |
| Normalized title | - |
| Department / team | 43-4050 Customer Service Representatives |
| Location | Bartow, FL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $20–$42,224 / week |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-04 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Bartow. | Open |
| Department jobs | Active postings in 43-4050 Customer Service Representatives. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | e8c50d98-b321-4987-892e-41aea4f31235 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
BUILDING DIVISION - CUSTOMER CARE SPECIALIST
PG 11 - $20.30HR./$42,224 ANNUALLY - NON EXEMPT
Employee Benefits
Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic
Must possess the physical, developmental and mental ability to perform job tasks, responsibilities and duties of the job illustrated below:
MAJOR FUNCTION
Assists the public and other employees or officials with Building Division processes according to established procedures; provides information to customers regarding permitting, inspections, and certificates of occupancy, lien searches, and power releases. Assists customers using online permitting portal and/or kiosks. Performs routine clerical duties following established procedures and responds to inquiries as directed or trained by supervisor.
ILLUSTRATIVE DUTIES
Reports on work on time and complete regularly schedul ed shifts.
Performs in accordance with established office methods and procedures; follows and adheres to prescribed routine practices, written, and/or oral instructions.
Types and utilizes word processing, spreadsheet and permitting software.
Interacts professionally with the public, officials, and other employees.
Greets and assesses lobby customer needs and routes appropriately.
Instructs lobby and phone customers in the use and navigation of the permitting system.
Provides hands-on training to lobby customers using kiosks to conduct permitting business.
Utilizes maps and online databases to retrieve property information required to assist customers in the permitting process.
Receives and appropriately distributes permit-related communication, such as mail and emails.
Monitors lobby queue to ensure each customer receives needed assistance.
Completes, compiles, prepares and maintaining records in various record-keeping systems.
Enters Notices of Commencement (NoCs) as needed in permitting system.
Drafts, prepares, processes and/or researches forms, letters, reports, summaries, and other documents as needed.
Receives, logs and routes incoming checks, plans, and other permitting related documents to appropriate staff member or workflow location according to established office procedures.
Acts as support staff to Permit Technicians by assisting with research, communicating with customers, uploading documents into permit records as needed.
Assists the Permit Technician on Call (TOC) by logging calls and returning calls, as needed.
Routes incoming calls utilizing a multi-line phone system.
Acts as switchboard operator as needed.
Performs related duties as required.
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of the functions of the Building Division and its office procedures, workflows, and practices
Knowledge and ability to use a personal computer, computer terminal, and various software and database information learned from manuals and on-the-job training.
Knowledge of business English, punctuation, spelling, and arithmetic
Knowledge of general office practices and procedures and record keeping methods
Ability to perform critical tasks in a fast-paced, high-pressure environment.
Ability to understand and follow oral and/or written instructions.
Ability to work independently and adhere to prescribed routines and practices.
Ability to learn assigned office tasks and adhere to prescribed routines.
Ability to use various maps and GIS tools to identify customer addresses.
Ability to use the equipment and terminology used within this work unit.
Ability to work independently and problem solve.
Ability to prepare or draft routine documents and compose business letters, memoranda and related forms and program materials.
Ability to respond professionally to employees, officials, and the public.
Ability to operate and provide general care and maintenance of office machines and equipment.
Ability to switch tasks abruptly when directed by a supervisor, based on the needs of the Division.
Ability to see and hear to perform required tasks.
Ability to sit, bend, stoop, stand, and ambulate independently.
MINIMUM QUALIFICATIONS
Graduate of an accredited high school or possess an acceptable equivalency diploma and have a minimum of four (4) years customer service or clerical office experience.
Must be able to utilize all features afforded by word processing and other required software and personal computers utilized by the assigned work unit.
A comparable amount of related training and experience may be substituted for the minimum qualifications except for education requirement.
PREFERRED QUALIFICATIONS
Bi-lingual in English and Spanish
Permitting or construction industry experience
Notary Public
SPECIAL REQUIREMENTS
All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its residents.
Full job record
| Job ID | 5bfa7e4637858243592f9461ae5c8c4e75742b89 |
| Org ID | c0859c3e-b109-450a-a29a-642014499ef1 |
| Source ID | e8c50d98-b321-4987-892e-41aea4f31235 |
| Board ID | e8c50d98-b321-4987-892e-41aea4f31235 |
| Provider | oracle_hcm |
| Provider Job Key | 2582 |
| Title | Customer Care Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Bartow, FL, United States; County Administration Building, Bartow, FL, US |
| Department | 43-4050 Customer Service Representatives |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Bartow |
| Salary Raw | Description BUILDING DIVISION - CUSTOMER CARE SPECIALIST PG 11 - $20.30HR./$42,224 ANNUALLY - NON EXEMPT Employee Benefits Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic Must possess the physical, developmental and mental ability to perform job tasks, responsibilities and duties of the job illustrated below: MAJOR FUNCTION Assists the public and other employees or officials with Building Division processes according to established procedures; provides information to customers regarding permitting, inspections, and certificates of occupancy, lien searches, and power releases. Assists customers using online permitting portal and/or kiosks. Performs routine clerical duties following established procedures and responds to inquiries as directed or trained by supervisor. ILLUSTRATIVE DUTIES Reports on work on time and complete regularly schedul ed shifts. Performs in accordance with established office methods and procedures; follows and adheres to prescribed routine practices, written, and/or oral instructions. Types and utilizes word processing, spreadsheet and permitting software. Interacts professionally with the public, officials, and other employees. Greets and assesses lobby customer needs and routes appropriately. Instructs lobby and phone customers in the use and navigation of the permitting system. Provides hands-on training to lobby customers using kiosks to conduct permitting business. Utilizes maps and online databases to retrieve property information required to assist customers in the permitting process. Receives and appropriately distributes permit-related communication, such as mail and emails. Monitors lobby queue to ensure each customer receives needed assistance. Completes, compiles, prepares and maintaining records in various record-keeping systems. Enters Notices of Commencement (NoCs) as needed in permitting system. Drafts, prepares, processes and/or researches forms, letters, reports, summaries, and other documents as needed. Receives, logs and routes incoming checks, plans, and other permitting related documents to appropriate staff member or workflow location according to established office procedures. Acts as support staff to Permit Technicians by assisting with research, communicating with customers, uploading documents into permit records as needed. Assists the Permit Technician on Call (TOC) by logging calls and returning calls, as needed. Routes incoming calls utilizing a multi-line phone system. Acts as switchboard operator as needed. Performs related duties as required. KNOWLEDGE, ABILITIES AND SKILLS Knowledge of the functions of the Building Division and its office procedures, workflows, and practices Knowledge and ability to use a personal computer, computer terminal, and various software and database information learned from manuals and on-the-job training. Knowledge of business English, punctuation, spelling, and arithmetic Knowledge of general office practices and procedures and record keeping methods Ability to perform critical tasks in a fast-paced, high-pressure environment. Ability to understand and follow oral and/or written instructions. Ability to work independently and adhere to prescribed routines and practices. Ability to learn assigned office tasks and adhere to prescribed routines. Ability to use various maps and GIS tools to identify customer addresses. Ability to use the equipment and terminology used within this work unit. Ability to work independently and problem solve. Ability to prepare or draft routine documents and compose business letters, memoranda and related forms and program materials. Ability to respond professionally to employees, officials, and the public. Ability to operate and provide general care and maintenance of office machines and equipment. Ability to switch tasks abruptly when directed by a supervisor, based on the needs of the Division. Ability to see and hear to perform required tasks. Ability to sit, bend, stoop, stand, and ambulate independently. MINIMUM QUALIFICATIONS Graduate of an accredited high school or possess an acceptable equivalency diploma and have a minimum of four (4) years customer service or clerical office experience. Must be able to utilize all features afforded by word processing and other required software and personal computers utilized by the assigned work unit. A comparable amount of related training and experience may be substituted for the minimum qualifications except for education requirement. PREFERRED QUALIFICATIONS Bi-lingual in English and Spanish Permitting or construction industry experience Notary Public SPECIAL REQUIREMENTS All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its residents. |
| Salary Min | 20.3 |
| Salary Max | 42,224 |
| Salary Currency | USD |
| Salary Period | week |
| Source URL | https://fa-eqpz-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2582 |
| Apply URL | https://fa-eqpz-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2582 |
| First Seen At | 2026-06-06 11:42:29Z |
| Last Seen At | 2026-06-06 11:42:29Z |
| Last Checked At | 2026-06-06 11:42:29Z |
| Last Changed At | 2026-06-06 11:42:29Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 19:45:37Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-eqpz-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-42-25-861Z-c0327ca450cc90c9d52efc7902cb27fc3c36573c5d07de0a5d6c9fc9b0c0f5da.json |
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"ExternalDescriptionStr": "<p>BUILDING DIVISION - CUSTOMER CARE SPECIALIST</p><p>PG 11 - $20.30HR./$42,224 ANNUALLY - NON EXEMPT</p><p style=\"background-color: white; margin: 15pt 0in 6.75pt;\"><span style=\"color: rgb(51, 51, 51); font-family: "Source Sans Pro", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Employee Benefits</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Direct Deposit, Bi-Weekly Pay Checks</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Medical, Dental, Vision</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Life Insurance</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">FRS Retirement</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">10 Paid Holidays</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Paid Time Off</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Tuition Reimbursement</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Education Incentives</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Deferred Compensation Plan</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Wellness Incentives</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Employee Assistance Program (EAP)</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Free Employee Gym</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: "Times New Roman", serif;\"><span style=\"font-size: 12pt;\">Free Employee Health Clinic</span></span></li></ul><p> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Must possess the physical, developmental and mental ability to perform job tasks, responsibilities and duties of the job illustrated below:</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong><u>MAJOR FUNCTION</u></strong></span></p><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Assists the public and other employees or officials with Building Division processes according to established procedures; provides information to customers regarding permitting, inspections, and certificates of occupancy, lien searches, and power releases. Assists customers using online permitting portal and/or kiosks. Performs routine clerical duties following established procedures and responds to inquiries as directed or trained by supervisor.<span> </span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong><u>ILLUSTRATIVE DUTIES</u></strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Reports <span style=\"letter-spacing: -0.6pt;\">on</span><span style=\"letter-spacing: -0.45pt;\"> </span>work<span style=\"letter-spacing: -0.55pt;\"> </span>on<span style=\"letter-spacing: -0.75pt;\"> </span>time<span style=\"letter-spacing: -0.9pt;\"> </span>and<span style=\"letter-spacing: -0.8pt;\"> </span>complete <span style=\"letter-spacing: -0.05pt;\">regularly</span><span style=\"letter-spacing: -0.45pt;\"> </span><span style=\"letter-spacing: 0.05pt;\">schedul</span>ed<span style=\"letter-spacing: -0.85pt;\"> </span>shifts.</span></p></li><li class=\"ortl-align-justify\"><p class=\"Default\" style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Performs in accordance with established office methods and procedures; follows and adheres to prescribed routine practices, written, and/or oral instructions.</span></p></li><li class=\"ortl-align-justify\"><p class=\"Default\" style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Types and utilizes word processing, spreadsheet and permitting software. </span></p></li><li class=\"ortl-align-justify\"><p class=\"Default\" style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Interacts professionally with the public, officials, and other employees. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Greets and assesses lobby customer needs and routes appropriately.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Instructs lobby and phone customers in the use and navigation of the permitting system.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Provides hands-on training to lobby customers using kiosks to conduct permitting business.</span></p></li><li class=\"ortl-align-justify\"><p class=\"Default\" style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Utilizes maps and online databases to retrieve property information required to assist customers in the permitting process.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Receives and appropriately distributes permit-related communication, such as mail and emails.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Monitors lobby queue to ensure each customer receives needed assistance.</span></p></li><li class=\"ortl-align-justify\"><p class=\"Default\" style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Completes, compiles, prepares and maintaining records in various record-keeping systems. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Enters Notices of Commencement (NoCs) as needed in permitting system.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Drafts, prepares, processes and/or researches forms, letters, reports, summaries, and other documents as needed.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Receives, logs and routes incoming checks, plans, and other permitting related documents to appropriate staff member or workflow location according to established office procedures.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Acts as support staff to Permit Technicians by assisting with research, communicating with customers, uploading documents into permit records as needed.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Assists the Permit Technician on Call (TOC) by logging calls and returning calls, as needed.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Routes incoming calls utilizing a multi-line phone system. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Acts as switchboard operator as needed.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Performs related duties as required.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><br><span style=\"font-family: Calibri, sans-serif;\"><strong><u>KNOWLEDGE, ABILITIES AND SKILLS</u></strong></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of the functions of the Building Division and its office procedures, workflows, and practices </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge and ability to use a personal computer, computer terminal, and various software and database information learned from manuals and on-the-job training.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of business English, punctuation, spelling, and arithmetic </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of general office practices and procedures and record keeping methods<span> </span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to perform critical tasks in a fast-paced, high-pressure environment. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to understand and follow oral and/or written instructions.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to work independently and adhere to prescribed routines and practices.<span> </span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to learn assigned office tasks and adhere to prescribed routines. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to use various maps and GIS tools to identify customer addresses.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to use the equipment and terminology used within this work unit.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to work independently and problem solve. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to prepare or draft routine documents and compose business letters, memoranda and related forms and program materials. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to respond professionally to employees, officials, and the public. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to operate and provide general care and maintenance of office machines and equipment.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to switch tasks abruptly when directed by a supervisor, based on the needs of the Division.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to see and hear to perform required tasks.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to sit, bend, stoop, stand, and ambulate independently.</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong><u>MINIMUM QUALIFICATIONS</u></strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Graduate of an accredited high school or possess an acceptable equivalency diploma and have a minimum of four (4) years customer service or clerical office experience.</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; break-after: avoid; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Must be able to utilize all features afforded by word processing and other required software and personal computers utilized by the assigned work unit.<span> </span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">A comparable amount of related training and experience may be substituted for the minimum qualifications except for education requirement. </span></p></li></ul><p style=\"text-align: justify;\"> </p><p style=\"text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\"><strong><u>PREFERRED QUALIFICATIONS </u></strong></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Bi-lingual in English and Spanish </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Permitting or construction industry experience</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"><span style=\"font-family: Calibri, sans-serif;\">Notary Public</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;\"> </p><p><span style=\"font-family: Calibri, sans-serif;\"><strong><u>SPECIAL REQUIREMENTS</u></strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its residents. </strong></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p> </p>",
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"ShortDescriptionStr": "BUILDING DIVISION - CUSTOMER CARE SPECIALIST\nPG 11 - $20.30HR./$42,224 ANNUALLY - NON EXEMPT\nMAJOR FUNCTION\nAssists the public and other employees or officials with Building Division processes according to established procedures; provides information to customers regarding permitting, inspections, and certificates of occupancy, lien searches, and power releases. Assists customers using online permitting portal and/or kiosks. Performs routine clerical duties following established procedures and responds to inquiries as directed or trained by supervisor. ",
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