Customer Support Specialist (SaaS)

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    "location": {
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    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"color: rgb(51, 51, 51); font-family: Inter, sans-serif; font-size: 24pt\">BE PART OF CREATING A WORLD-CLASS CUSTOMER EXPERIENCE!</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold\">TL;DR</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">Nope. Read it all to know if we are a match 🤓</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">IPAPER</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">At iPaper, we help retailers create better online shopping experiences. </span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">For years, we’ve been the go-to platform for turning static PDFs into interactive, shoppable catalogues. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">Now, with Horizon, we’re taking it further, transforming product feeds into scrollable, mobile-friendly leaflets designed for today’s digital-first shoppers.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">We’re a company of 33 people across many nationalities, based in Aarhus. </span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">We’re friendly, down-to-earth, and a little nerdy (in the best way). We genuinely enjoy spending time together - whether it’s solving tricky bugs, celebrating a launch, or sharing cake in the kitchen.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">Our office is built for both focus and fun - think foosball and pool table, PlayStation, rooftop terrace, spontaneous grill sessions, and plenty of other social events small and large 🔥</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">We’ve been around since 2006, so we’re stable and profitable, but we’ve kept part of that startup energy — agile, curious, and full of heart. </span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Our 20 years of experience and product development allows us to help some of the largest brands in the world. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">You’ll be part of a company that cares deeply about the work and the people doing it.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHAT IS CUSTOMER CARE AT IPAPER?</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">We believe in the idea of “support-driven growth”.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Our priority is securing long-term relationships with our customers and putting their success at the center of our operations.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">We believe that true sustainable growth for iPaper is a byproduct of putting our customers and their needs first.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Our Customer Care team is bound together by a passion for turning support into an experience of empathy, curiosity, efficiency, and fun! (and the “occasional” GIF to match the situation).</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">This is not any regular Customer Support job. And by no means any regular support team.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Our ambitions are sky-high, and</span> <a href=\"https://www.linkedin.com/posts/ipaper_its-official-users-love-us-and-we-sure-activity-7042078303733575680-W0Kr\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">our users love us</span></a><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\"> for it. </span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Team achievements</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">A</span><a href=\"https://www.linkedin.com/posts/ipaper_we-want-to-congratulate-our-customer-care-activity-7026509182853861376-O320\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> streak of 200 consecutive days</span></a><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\"> of exclusively positive feedback</span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\"><br></span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">That is over 6 months of </span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">perfect CSAT</span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\"> 💯 </span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Maintaining a stable </span><a href=\"https://www.retently.com/blog/good-net-promoter-score/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">NPS score</span></a><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\"> of 85+ over several years</span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\"><br></span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">When customers are asked what the primary reason for their score was, 78% respond with “Service”.</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">CSAT over the past 24 months: </span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">99.5%</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">The experience we provide to our customers is the foundation of our success - and the Customer Care team is at the heart of it.</span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\"><br><br></span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">Intrigued? </span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Read on…</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHAT IS THE JOB?</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You are the reactive part of Customer Care - ready to assist, advise and delight on demand.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You are the technical partner, assisting Customer Success in onboarding customers across both products.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You offer guidance, best practices, and smiles—in an ever polite, patient and happy tone. </span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You engage with customers via chat, email, phone, video calls and even async video (Loom).</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You build awesome Automations, leveraging an advanced codebase as building blocks, and tailor each XML configuration to fit the individual needs of the customer.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Your mission - should you choose to accept it - is to create a positively frictionless experience for everyone you interact with.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Some of your tasks will be to:</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Provide best-in-class support to customers</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Help implement solutions across customer infrastructures</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Educate, inspire and empower customers to ensure they succeed with iPaper</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Own the customer experience and work to exceed their expectations</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Act as a product expert and a source of knowledge, for customers and colleagues alike</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Expect a steep learning curve. Regardless of your background, you will not be a superstar within weeks or even months, but we will do our best to help turn you into one.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHO ARE YOU?</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Internet savvy, web-aficionado, problem-solving, information-seeking, courteous.<br></span><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">To succeed in this role:</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You speak and write English at a native level</span></li>\n<li><span style=\"color: rgb(68, 71, 70); font-size: 10pt\">You have experience with code - enough to comfortably read, understand, troubleshoot or adapt technical configurations</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You can explain complex topics in easily understandable and concise language</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You are empathetic and emotionally intelligent </span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You are structured with a high sense of ownership</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You possess marketing &amp; business acumen</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You think ahead, foreseeing the next challenge and offer the solution before it's needed</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You like to tinker and have an innate interest in technology</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You use AI fluently in your daily life, designing your workspace and prompts to achieve continuously better, and more reliable results</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You are not afraid of new challenges, and have the resilience to stick with a topic until you have learned it </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">And you have experience with:</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Tech support in a SaaS environment</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Web-technology and how the internet works</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Big plus if you also have experience with:</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Intercom, Graphic Design, PDF files &amp; print, Google Analytics, Online Marketing, Video Creation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">To fit in with the team, it helps if you enjoy:</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Christmas (Rune whistles jingle bells year round), tacos, tea (real stuff, not like… Lipton), Star Wars, banter, GIFs, wine, cake, pranking people, beer, dark humor, Rocket League, Mortal Kombat &amp; foos.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">Even though we are a Danish company operating in Denmark, Danish skills are </span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">not </span><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">a requirement :)</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHAT WE OFFER?</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">A hybrid work policy that supports balancing remote and on-location work</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">A team of 6 brilliant technically and/or commercially gifted colleagues</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">An established company with a proven track record, with none of the bureaucracy that comes with larger corporations</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">A very diverse workplace with 33 employees across 8 nationalities</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">A big focus on culture, emphasized by our dedicated VP of People &amp; Culture</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Modern and spacious office in the heart of Aarhus, optimized to support hybrid work and on-location collaboration</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">To support maximum flexibility, we offer </span><a href=\"https://foodfamilygroup.dk/dabba/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Dabba</span></a><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">, enabling you to choose your lunch daily</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">A place where you’re expected to influence the product and the customer journey</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Ongoing focus on learning and development, to help you improve your skill-set</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">An established career path, for the right mind- and skill-set</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">A company eNPS score of 78 / Team 100 (</span><a href=\"https://heartpace.com/blog/post/enps-score-benchmarks-what-is-a-good-enps/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">what is this?</span></a><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">)</span></li>\n<li><span style=\"color: #1b1e1f; font-family: Inter,sans-serif; font-size: 10pt\">If you're curious and want to see everything else we offer, feel free to take a look at our</span><span style=\"color: #1b1e1f; font-family: Inter,sans-serif; font-size: 10pt\"><br></span><a href=\"https://handbook.ipaper.io/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">public employee handbook</span></a></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHAT YOUR FUTURE COLLEAGUES SAY?</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Gonzalo, Support Lead</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Enjoys turning complex customer problems into clarity - whether through troubleshooting, communication, process improvements or collaboration across teams.</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Loves that Customer Care at iPaper is not treated like a traditional support function, but as a team that helps shape both the customer experience and the product itself.</span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Arantxa, Customer Success Manager</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Loves the cross-departmental collaboration and looking at the same product or problem from different angles.</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Enjoys the balance between technology and people, where every day brings new challenges and opportunities to make a positive impact on customers’ day-to-day.</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Values and cherishes the healthy and supportive work culture at iPaper.</span></li>\n<li><a href=\"https://vimeo.com/770677403/50ac6f90c1\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-style: italic\">Watch a video with Arantxa’s iPaper experience</span></a></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Agustin, Customer Support Specialist</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Enjoys how the role allows him to both interact with customers and isolate himself to troubleshoot code blocks and find solutions.</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Loves the social aspect of iPaper—not just a casual Mortal Kombat match or a drink after work, but also how the company encourages people to organize activities and build relationships across all teams.</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Find this to be a role where you'll interact with every single area of the company. If you're curious and open, you can learn a lot of cool stuff from experts in their fields.</span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Lasse, Product Owner</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">In the role of Customer Support Specialist, I developed a strong understanding not only of iPaper’s product, but also of the businesses who rely on them. Combined with insight into iPaper’s business goals, the experience gave me the confidence and skills to step into a new challenge — as Product Owner.</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Thinks the culture at iPaper is genuinely amazing.</span></li>\n<li><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-style: italic\">Loves that we can work from home when we need to - but the office is such a great place to be, you will want to go.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHAT WILL THIS ROLE TEACH YOU?</span></p>\n<p><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Build skills that compound across teams</span></p>\n<p><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\">The role teaches you how customers think, how products work, and how strong communication connects the two.</span></p>\n<ul>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Expectation management</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - You learn when to solve, when to explain, when to escalate, and when to say no clearly.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Judgment under ambiguity - </span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\">Customers rarely describe problems perfectly; you learn to separate symptoms from root causes.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Influence without authority</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - You often need Product, Engineering, Success, or customers to act, without “owning” them.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Technical confidence</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - Not just knowing code, but becoming comfortable investigating unfamiliar systems.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Commercial empathy</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - You learn why a “small issue” can matter a lot when campaigns, revenue, or customer deadlines are involved.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Calm ownership</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - The role trains you to stay structured and constructive when something is unclear, urgent, or broken.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHERE CAN THIS ROLE TAKE YOU?</span></p>\n<p><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">We invest in people who invest in the journey</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\"><br></span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\">If you bring the attitude, values, and drive, we’ll help you build the skills and find the path.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Product</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - You build customer insight, product intuition, and the ability to translate pain into better solutions.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Engineering / Technical roles</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - You gain practical experience with systems, troubleshooting, automations, APIs, and implementation logic.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Customer Success</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - You develop the technical, commercial, and advisory skills needed to guide customers strategically.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Enablement / Education</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - You learn how to turn repeated questions into training, documentation, onboarding, and scalable guidance.</span></li>\n<li><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">Leadership</span><span style=\"color: #444746; font-family: Inter,sans-serif; font-size: 10pt\"> - Support builds prioritization, communication, empathy, ownership, and cross-team collaboration early.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHERE IS THIS?</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">This is an on-site position, requiring you to live within commuting distance to our office (Aarhus, Denmark).</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">Our work from anywhere policy enables you to work from home and even occasionally from abroad, when life requires it - but this is </span><span style=\"font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">not</span><span style=\"font-family: Inter,sans-serif; font-size: 10pt\"> a remote position.</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">You will start out 5-days-a-week in our office as you are being onboarded, to ensure the most effective learning and bonding with your team.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">ONBOARDING</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Within the first hours of your employment, you take ownership of your first project; your onboarding plan.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">An elaborate series of introductions, learnings and self-studies, designed to take you from zero to success in as short a time as possible.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">THE CONSTELLATION</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">You will report to our Chief Success Officer (CSO), who leads our Customer Care functions (Support, Success and Enablement). The CSO will oversee your onboarding, 1:1’s and career development.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">WHAT TO EXPECT FROM YOUR LEADER</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">Rune leads with trust - and values effort and attitude above all.</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">While his expectations for his teams are high, he makes them clear and actionable.</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">Feedback will be frequent, and concrete whenever possible.</span></p>\n<p><span style=\"font-family: Inter,sans-serif; font-size: 10pt\">Regardless of the skillset you bring, if you’re coachable and show dedication, he will invest into making a star out of you.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">APPLYING</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Instead of resumes and cover letters, simply send us your name, LinkedIn profile and record yourself answering a couple of questions on video. We will start the conversation from there.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">We expect to conduct physical interviews in July, with job start soon after.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">VIDEO? WHY VIDEO?</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Resumés rarely tell us much about the person behind them - and are often created with AI - making everyone sound the same.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">We want to understand how you communicate, think and present yourself - as those are important parts of the role.</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">We are not looking for the perfect take or high production value - we simply want to hear you.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">HIRING PROCESS AND FAQ</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Find insight into our hiring process and answers to many of your questions</span><a href=\"https://www.ipaper.io/careers\" target=\"_blank\" rel=\"noopener noreferrer\"><br><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">here</span></a><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt; font-weight: bold\">For this role, we will conduct a brief technical test (questions and code debugging).</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">This post is really long. It’s intentional. If you've made it this far, we might have awakened something in you. Something you want to be a part of.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">Now, go forth and answer a few questions using your exceptional, jaw-dropping wit (not AI) 🙏</span></p>\n<p><span style=\"color: #222222; font-family: Inter,sans-serif; font-size: 10pt\">May the Force be with you.</span><br></p>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">APPLICATION QUESTIONS</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Create a video of yourself answering the questions below (Max 5 mins).</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Upload the video to a sharing service (i.e. Loom) and provide the URL on the application page.</span><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-style: italic\">We are not looking for perfection or high production value.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-style: italic\">But we do ask that you be authentic </span><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">and not use AI </span><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-style: italic\">for the video or answers to the questions.</span><br></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-family: Inter, sans-serif; font-weight: bold\">Question 1<br></span>Tell us about yourself - whatever you feel we should know</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Question 2</span><br><span style=\"font-size: 10pt\">What caught your attention to this job?</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Question 3</span><br><span style=\"font-size: 10pt\">This is a very technical role - tell us about your technical proficiency and where your understanding of web-technology comes from.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Question 4</span><br><span style=\"font-size: 10pt\">What's the best online support experience you've had as a customer? What made it good?</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18420",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Specialist (SaaS)",
    "departmentLabel": "Customer Care",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://ipaper.bamboohr.com/careers/45",
    "employmentStatusLabel": "Full-Time"
  }
}