Client Coordinator (31699)

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    "description": "<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"text-align:justify\">The <strong>Client Coordinator</strong> is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.</span></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"text-align:justify\">The schedule for this role is&nbsp;<strong>Monday to Friday 12:00-8:30pm EST.</strong></span></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ESSENTIAL JOB FUNCTIONS</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#000000\">Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain daily contact with the QA department regarding workflow and pending report status.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Contact providers for assignment and update database.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">File and archive open and closed cases.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Direct calls to other departments as needed.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform various clerical duties such as typing, filing, emailing, and proofreading.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist in resolution of customer complaints and quality assurance issue.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Notify management of any report issues or concerns.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure all practices are carried out in accordance with state and federal safety and legal regulations. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform other duties as assigned.</span></span></li>\n</ul>\n",
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    "qualifications": "<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Education and/or Experience </strong>&nbsp;</span></p>\n\n<ul>\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif\">High school diploma or equivalent required. </span></li>\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Minimum one year clerical experience; or equivalent combination of education and experience preferred. </span></li>\n\t<li style=\"text-align: justify;\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Experience in a medical office or insurance industry preferred.</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>QUALIFICATIONS&nbsp; </strong></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Aptos,sans-serif\">Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.</span></li>\n</ul>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be a qualified typist with a minimum of 40 W.P.M.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to follow instructions and respond to managements&rsquo; directions accurately.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must demonstrate exceptional communication skills.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to work independently, prioritize work activities and use time efficiently.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to maintain confidentiality.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to demonstrate and promote a positive team -oriented environment.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to stay focused and concentrate under normal or heavy distractions.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to work well under pressure and or stressful conditions.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must possess the ability to manage change, delays, or unexpected events appropriately.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.</span></li>\n</ul>\n\n<hr />\n<p><strong>MES Solutions</strong> is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers&#39; compensation claims. MES has been providing services nationally since 1978 in accordance with the industry&#39;s highest standards of operating excellence and regulatory compliance.</p>\n\n<p><strong>MES </strong>offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.</p>\n\n<p>Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.</p>\n",
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