Account Executive I

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    "ExternalDescriptionStr": "<p style=\"background-color: white; line-height: normal; margin-bottom: 0in; vertical-align: baseline;\"><span style=\"color: black;\"><span style=\"border: 1pt windowtext; padding: 0in;\"><strong>Get To Know Us!</strong></span></span></p><p style=\"background-color: white; line-height: normal; margin-top: 12pt; vertical-align: baseline;\"><span style=\"color: black;\">WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.</span></p><p style=\"background-color: white; line-height: normal; vertical-align: baseline;\"><strong>Location:&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal; vertical-align: baseline;\"><span>This is a Full time in office position: 19100 Ridgewood Pkwy San Antonio, TX 78259</span></li></ul><p><strong>What is your impact?</strong><br>The Account Executive I is responsible for managing and directing the front line relationship with clients including, but not limited to, key decision makers – HR leadership, distributors (brokers), and C-level- partners, and coordinating internal staff delivering the total healthcare benefit solution. The Account Executive is responsible for managing the strategic partnership with the clients and all vendors/consultants involved, performing analysis and assessment of the benefit plan, recommending strategies and solutions, ensuring superior service levels and plan effectiveness, overall retention of the business, and upsell WebTPA products – where appropriate. &nbsp;</p><p><strong>What Will You Be Doing:&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li>Key Client Management and Strategy:<br>-Manage a block of clients – of generally mid-sized employers<br>-Build and maintain effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service delivery system, including brokers, consultants, vendors, partners, stop loss carriers, etc., to assure maximum opportunity to retain the business and related revenues.<br>-Analyze and evaluate client's plan performance and seek out opportunities to upsell/cross sell WebTPA products and services, or revenue producing partner products and services, while improving the overall service experience to clients and their members.<br>-Build and maintain a strong business/working relationship with clients and distribution networks sufficient to maintain and increase revenues; identify other opportunities and referrals.<br>-Develop and maintain a thorough understanding of client’s objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives.<br>-Evaluate client needs and lead cross functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation.&nbsp;<br>-Schedule and lead client/delivery team meetings; developing and communicating progress against client's plan management strategy; gathering required data, research, and supporting analysis, and handouts/documents to guide the discussion.<br>-Review and assess clients benefit plans broadly considering key factors - industry, locations, required product/service mix and compliance factors.<br>-Communicate and ensure client compliance with federally and state mandated requirements.</li><li>Key Client Support:<br>-Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously<br>-Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution and deliver on commitments<br>-Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously.</li><li>Develop and maintain familiarity with WebTPA reporting and analysis tools adequate to report plan performance metrics to brokers, consultants, and clients.&nbsp;</li><li>Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals.&nbsp;</li><li>Assure delivery of fully executed client contracts including but not limited to ASA, Plan document, Compliance, Network, PBM, BAA, etc.</li></ul><p style=\"margin-bottom: 0in;\"><br><strong>Qualifications</strong><br>-5+ years related work experience in the health insurance and the benefits administration industry working directly with clients and distribution networks in a healthcare benefit related environment.<br>-Related Bachelor's degree required in Business, Communications or Healthcare&nbsp;Administration preferred.&nbsp;</p><p style=\"margin-bottom: 0in;\">-General Lines license -life, accident, health, and HMO (LAH)&nbsp;<br>-Detailed knowledge of Healthcare Reform.&nbsp;<br>-Extensive experience in all MS Office applications including Word, Excel, Access and PowerPoint.&nbsp;<br>-Strong verbal and written communication skills. Writing samples may be requested as proof.&nbsp;<br>-Comfortable working and communicating across operational areas within the organization.&nbsp;<br>-Ability to present to clients and executives in a confident manner.&nbsp;<br>Managing the message to the intended audience consistent with business objectives&nbsp;<br>Negotiating.&nbsp;<br>-Extremely driven with the ability to self-manage.</p><p style=\"margin-bottom: 0in;\">-Ability to analyze and identify problems/issues and propose high-performing solutions.&nbsp;</p><p style=\"margin-bottom: 0in;\">-Ability to segment and prioritize workload based on time sensitivities and critical success factors.&nbsp;<br>-Well-developed project management skills.</p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><strong>What We Can Offer YOU!</strong></p><p style=\"margin-bottom: 0in;\">To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:</p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\">Medical, dental, vision, life and global travel health insurance</li><li style=\"margin-bottom: 0in;\">Income protection benefits: life insurance, Short- and long-term disability programs</li><li style=\"margin-bottom: 0in;\">Leave programs to support personal circumstances.</li><li style=\"margin-bottom: 0in;\">Retirement Savings Plan includes employer contribution and employer match</li><li style=\"margin-bottom: 0in;\">Paid time off, volunteer time off, and 11 holidays</li><li style=\"margin-bottom: 0in;\">Additional voluntary benefits available and a comprehensive wellness program</li></ul><p style=\"margin-bottom: 0in;\">&nbsp;</p><p><strong>General Physical Demands</strong><br>Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required occasionally.&nbsp;</p><p><strong>Physical/Environmental Activities</strong><br>Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally&nbsp;<br><br>We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.</p>",
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