Salesforce Senior Business Consultant

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    "Id": "2026000987",
    "Title": "Salesforce Senior Business Consultant",
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    "Category": "Strategy & Consulting",
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        "AddressLine1": "555 Maryville University Drive, Ste 600",
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    "ShortDescriptionStr": "Kelley Austin, newly acquired by Perficient, is growing fast—and we’re looking for a Salesforce - Sales and Service Cloud Business Analyst to join our team!\n\nAt Kelley Austin, we take a different approach to Salesforce consulting: we put our employees first. This people‑first culture is the foundation of our success and the reason our teams deliver exceptional outcomes for clients.",
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    "ExternalDescriptionStr": "<p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">We’re looking for a Senior Consultant who can lead the delivery of high-quality Salesforce Sales and Service Cloud solutions from discovery through deployment. You’ll work directly with clients, translate business needs into clear requirements, and guide projects to successful outcomes. This role sits at the intersection of technical execution, client partnership, and delivery excellence.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">If you enjoy solving complex service challenges, collaborating with a smart and supportive team, and taking ownership of your work, you’ll thrive here.</span></span></p>",
    "ObjectVerNumberProfile": "2",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at <a target=\"_blank\" rel=\"nofollow\">perficient.com</a>.",
    "ExternalPostedStartDate": "2026-04-30T18:52:11+00:00",
    "ExternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Growing expertise across Sales Cloud, Service Cloud, and Experience Cloud with hands-on configuration experience across core platform features and multiple types of engagements</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience with Service Cloud Voice (SVC), Field Service Lightning, Agentforce a plus</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Comfortable serving as the primary client-facing point person for portions of workshops, requirement sessions, demos, testing, and training while keeping stakeholders aligned and raising risks early when delivery is at risk</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong hands-on skills in flows, approvals, assignment rules, case and opportunity configuration, Experience Cloud basics, declarative automation, reporting, and user lifecycle management across internal and external audiences</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Capable of completing at least 80 percent of declarative build needs without detailed solution notes, including building flows, configuring routing and queues, managing Experience Cloud permissions, and installing common AppExchange packages</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Understands the SOW, can identify risks such as scope creep or unclear requirements, and partners with PMs to propose next steps before issues escalate into delivery challenges</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Understands the purpose of every deliverable, knows where templates live, and can drive the creation of high-quality documentation with minimal guidance while teaching junior consultants how to create strong first iterations</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Resourceful problem solver who takes ownership of assigned work, seeks guidance appropriately, and can execute Solution Architect designs with minimal oversight while delivering predictable quality</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience with Experience Cloud is not required, though exposure to portals, sharing models, and customer or partner communities is a notable advantage and an expected growth area</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Confident participating in hands-on configuration interviews and demonstrating practical, real-world Salesforce problem solving across multiple clouds</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong communication skills in both written and verbal formats, especially when leading client meetings or translating requirements for delivery teams.</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Minimum of three years of hands-on Sales Cloud and Service Cloud consulting experience.</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Active Salesforce Administrator certification, with additional Service Cloud or Consultant certs preferred.</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Team-first mindset, with the ability to guide junior consultants and take ownership of client outcomes when needed.</span></span></p></li></ul><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Applications will be accepted until the position is filled or the posting is removed.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $57,798 to $131,640. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our </span></span><a href=\"https://url.avanan.click/v2/r01/___https:/perficient.sharepoint.com/:b:/s/TADocs/IQDIWAqZ5bEQS6RUrBBOTvqFATy9gw5Edlvg-h8LBOj1La0?e=ncN4E5___.YXAzOnBlcmZpY2llbnQtaW5jOmE6bzpiNDdhY2ZkODI2NzU4OGE4ZDlmMzUxNGY1YjI4MTExNjo3OjZkZjU6N2M0MjBjMTg4NTZiZjFiMjlmMzNlOTU4MWFhZTFjM2NhMWE0NTVmNjdjYzUxMDM4OWVmMjM3MGFlZDg2MDIzZTpoOlQ6Tg\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">benefits overview</span></span></a><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><a name=\"_Hlk110422510\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">#LI-JS1</span></span></a><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">&nbsp;</span></span></p><p style=\"margin: 0px;\">&nbsp;</p>",
    "InternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Growing expertise across Sales Cloud, Service Cloud, and Experience Cloud with hands-on configuration experience across core platform features and multiple types of engagements</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience with Service Cloud Voice (SVC), Field Service Lightning, Agentforce a plus</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Comfortable serving as the primary client-facing point person for portions of workshops, requirement sessions, demos, testing, and training while keeping stakeholders aligned and raising risks early when delivery is at risk</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong hands-on skills in flows, approvals, assignment rules, case and opportunity configuration, Experience Cloud basics, declarative automation, reporting, and user lifecycle management across internal and external audiences</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Capable of completing at least 80 percent of declarative build needs without detailed solution notes, including building flows, configuring routing and queues, managing Experience Cloud permissions, and installing common AppExchange packages</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Understands the SOW, can identify risks such as scope creep or unclear requirements, and partners with PMs to propose next steps before issues escalate into delivery challenges</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Understands the purpose of every deliverable, knows where templates live, and can drive the creation of high-quality documentation with minimal guidance while teaching junior consultants how to create strong first iterations</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Resourceful problem solver who takes ownership of assigned work, seeks guidance appropriately, and can execute Solution Architect designs with minimal oversight while delivering predictable quality</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience with Experience Cloud is not required, though exposure to portals, sharing models, and customer or partner communities is a notable advantage and an expected growth area</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Confident participating in hands-on configuration interviews and demonstrating practical, real-world Salesforce problem solving across multiple clouds</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong communication skills in both written and verbal formats, especially when leading client meetings or translating requirements for delivery teams.</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Minimum of three years of hands-on Sales Cloud and Service Cloud consulting experience.</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Active Salesforce Administrator certification, with additional Service Cloud or Consultant certs preferred.</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Team-first mindset, with the ability to guide junior consultants and take ownership of client outcomes when needed.</span></span></p></li></ul><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Applications will be accepted until the position is filled or the posting is removed.​</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $57,798 to $131,640. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our </span></span><a href=\"https://url.avanan.click/v2/r01/___https:/perficient.sharepoint.com/:b:/s/TADocs/IQDIWAqZ5bEQS6RUrBBOTvqFATy9gw5Edlvg-h8LBOj1La0?e=ncN4E5___.YXAzOnBlcmZpY2llbnQtaW5jOmE6bzpiNDdhY2ZkODI2NzU4OGE4ZDlmMzUxNGY1YjI4MTExNjo3OjZkZjU6N2M0MjBjMTg4NTZiZjFiMjlmMzNlOTU4MWFhZTFjM2NhMWE0NTVmNjdjYzUxMDM4OWVmMjM3MGFlZDg2MDIzZTpoOlQ6Tg\"><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">benefits overview</span></span></a><span style=\"font-family: Lato, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">.</span></span></p><p style=\"line-height: 115%; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: 115%; margin-bottom: 0in;\"><a name=\"_Hlk110422510\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">#LI-JS1</span></span></a><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; font-weight: normal;\">&nbsp;</span></span></p><p style=\"margin: 0px;\">&nbsp;</p>",
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