Customer Service Leader

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  "last_changed_at": "2026-05-30T06:05:56.307Z",
  "active_status": "active"
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  "location": {
    "raw": "Pasig, Luzon, 1600, Philippines",
    "city": "Pasig",
    "region": "Luzon",
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  "inferred_at": "2026-06-06T10:30:59.151Z",
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    "location": {
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    "id": "286",
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    "location": {
      "city": "Pasig",
      "state": "Luzon"
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    "departmentLabel": "Sales Operations",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Pasig",
      "state": "Luzon",
      "postalCode": "1600",
      "addressCountry": "Philippines"
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    "datePosted": "2026-04-24",
    "atsLocation": {
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    "description": "<p><span>This role will lead the transformation of Getz Healthcare Philippines’ customer service function from a transactional, order-processing role into a strategic, customer-centric organization that delivers best-in-class experiences, strengthens customer loyalty, and drives business growth. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">KEY RESPONSIBILITIES:</span></span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span>STRATEGIC RELATIONSHIP</span></p>\n<ul>\n<li><span>Define and execute a customer service vision aligned with Getz Healthcare’s mission and values, develop and implement a roadmap to transition from transactional support to proactive, value-driven customer engagement and champion customer-centric culture across the organization. </span></li>\n</ul>\n<p><span>OPERATIONAL EXCELLENCE</span></p>\n<ul>\n<li><span>Establish and monitor service performance metrics (NPS, CSAT, response times, first-contact resolution, streamline processes, introduce automation, and leverage technology to improve efficiency and accuracy and ensure compliance with healthcare industry regulations and company policies. </span></li>\n</ul>\n<p><span>TEAM DEVELOPMENT</span></p>\n<ul>\n<li><span>Build, mentor, and inspire a high-performing customer service team, introduce training programs on empathy, problem-solving, and consultative communication and foster accountability and continuous improvement. </span></li>\n</ul>\n<p><span>CUSTOMER EXPERIENCE INNOVATION</span></p>\n<ul>\n<li><span>Implement best practices in customer journey mapping and experience design, collaborate with sales, supply chain, and technical teams to deliver seamless end-to-end service and introduce feedback loops to capture customer insights and drive improvements<span style=\"font-weight: bold\">. </span></span></li>\n</ul>\n<p><span>STAKEHOLDER ENGAGEMENT</span></p>\n<ul>\n<li><span>Act as the voice of the customer within the organization, partner with leadership to align customer service initiatives with business goals and represent Getz Healthcare Philippines in regional/global customer service forums. </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">QUALIFICATIONS:</span></p>\n<ul>\n<li>Bachelor’s Degree in Business, Healthcare Management, or related field. Master’s Degree, an added advantage.</li>\n<li>Minimum 8–10 years of customer service leadership experience, ideally in healthcare, pharmaceuticals, or related industries with proven track record of transforming customer service organizations into best-in-class operations.</li>\n<li>Strong knowledge of customer service technologies (CRM, ticketing systems, analytics tools) including extensive experience in change management and organizational transformation.</li>\n<li>Visionary leadership with the ability to inspire cultural change, Exceptional communication and interpersonal skills, analytical mindset with strong problem-solving abilities.</li>\n<li>Customer-first orientation with a passion for service excellence.</li>\n<li>Resilience and adaptability in a fast-paced, regulated industry.</li>\n</ul>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span> </span></p>",
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    "jobOpeningName": "Customer Service Leader",
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    "minimumExperience": "Manager/Supervisor",
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