GUEST SERVICES ASSOCIATE

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    "description": "<p><strong>POSITION IS LOCATED BETWEEN PAYSON AND HEBER</strong></p>\n\n<p>Primary Job Function:<br />\nOur Whispering Hope Ranch location seeks to hire a reliable, hands-on, customer service oriented individual to join our Guest Services Team.<br />\nThis role supports our operations in: guest services and administrative support.</p>\n\n<p><br />\nEssential Job Duties:<br />\nAdministrative Support<br />\n&bull; Supporting Program manager with staff scheduling ensuring that camp partner&rsquo;s needs are planned for and communicated to WHR team<br />\n&bull; Supporting Program Manager with vendor logistics: under supervision, liaising with caterers and animal interaction vendors to align with camp partner needs</p>\n\n<p><br />\nGuest Services<br />\n&bull; Participate in arrival and departure days (frequently on weekends), ensuring smooth check-in (orientation, materials check out / in), camp transitions, and departures in an organized and collaborative manner<br />\n&bull; Provide excellent customer service by responding to in-the-moment needs of partner organizations during their camp delivery in alignment with standardized procedures<br />\n&bull; Interact respectfully and compassionately with all program participants, especially those with emotional, physical, or developmental needs (e.g., disabilities, trauma histories, or those engaged in a healing journey)<br />\n&bull; Rotate through activity areas to provide support as needed (setting up projector, distributing signage, filling water coolers, etc)<br />\n&bull; Restocking bathrooms and providing occasional, fill-in cleaning as needed</p>\n",
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