bluedoor data·Job Postings API·bluedoor.sh ↗

Home › Companies › 35bc48a5 5c30 4e17 B7c3 4b6c00cc84dd 9202192235070 2 › Service Operations Manager

Service Operations Manager

35bc48a5 5c30 4e17 B7c3 4b6c00cc84dd 9202192235070 2 · Danvers, MA, US, Danvers, MA · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company35bc48a5 5c30 4e17 B7c3 4b6c00cc84dd 9202192235070 2
TitleService Operations Manager
Normalized title-
Department / team-
LocationDanvers, MA, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 35bc48a5 5c30 4e17 B7c3 4b6c00cc84dd 9202192235070 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Danvers.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company35bc48a5 5c30 4e17 B7c3 4b6c00cc84dd 9202192235070 2
Sourcec663b262-9b67-4fc5-ac34-cee542514605
ATS providerADP Workforce Now Recruiting

Description

Service Operations Manager On-site in Danvers, MA Who We Are Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide. Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging. Role Description Responsible for overall leadership and performance of Service Operations, including but not limited to mCT, Digital Radiography (DR) and Ultrasound Service Operations. This role reports directly to the Senior Director of Service and is accountable for driving operational excellence, contract revenue growth, and service performance across all service support functions. The Service Analytics Manager reports directly into this role, enabling data-driven decision-making and proactive management of service performance and contract capture. Key duties and responsibilities, other duties may be assigned Operational Duties Partner with Field Service, Technical Support, Supply Chain, and Sales teams Support escalations and strategic customer initiatives Develop and maintain service processes in ARENA or equivalent systems Lead cross-functional process improvement initiatives Ensure compliance with FDA and internal quality requirements Support audit readiness and corrective action (CAPA) initiatives Research, review, and analyze the effectiveness and efficiency of existing processes and tools and develop strategies for enhancing or further leveraging these processes and tools Service Contracting Team Play a critical role in enabling predictable service revenue, improving operational efficiency, and enhancing customer experience through effective contract lifecycle management Oversee the full lifecycle of service contracts Contract creation, set-up, activation, and renewal Ensure compliance with internal policies and service offerings Ensure accurate contract setup, standardization and administration Oversee and Standardization of Contract pricing logic Drive contract revenue growth and improve contract capture and renewal rates Partner with Sales and Service teams to identify contract opportunities Support development of strategies to increase contract penetration DR Depot and Ultrasound Depot and Staging Operations Develop and standardize depot and staging operating procedures Ensure efficient throughput, quality control, and on-time delivery of Service Parts and Detector Repair Support HQ-driven initiatives and global service strategies Support Service Analytic/Call Center Manager Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education & Experience BA/BS in Business Administration,Accounting, Communications, Marketing or other related discipline preferred 7–10+ years of experience in service operations and/or medical device industry Proven experience leading cross-functional teams Strong background in Process Management and/or Customer Service Competencies & Skills High attention to detail Ability to organize and prioritize tasks resulting in consistent productivity Ability to function within and support a team environment and build strong working relationships Ability to meet accuracy and productivity goals Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making Self-motivated, utilize available resources for self-improvement and development Flexible: able to follow directives and accomplish tasks outside of normal duties   Must possess strong verbal and written communication skills and work effectively in a demanding, fast paced environment Excellent organizational and project management skills, including time management, required Ability to communicate effectively with both internal and external customers (including clients, vendors, sales, engineers, and management) through all media (in person, written, electronic – email, skype, and via telephone) Computer & Analytical Skills Excellent data analysis skills, and ability to synthesize and comprehend large quantities of data You must be excellent with technology , be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome Highly skilled in the use of Excel Spreadsheets in particular v-look ups Experience with: Salesforce (SFDC), ERP systems, data analytics / reporting tools Experience utilizing data to drive proactive decision-making and service improvements, including: End-to-end service operations performance, contract revenue growth, capture rate, and renewal, call center performance (response time, dispatch efficiency) and data integrity and reporting (SFDC / ERP) Establish and drive KPIs and performance metrics Physical Requirements Occasionally lift and /or move up to 50 pounds Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear Must be able to sit at a desk and use a computer and phone for long periods of time each day Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation Benefits We offer a comprehensive benefit package which includes: Medical (Blue Cross Blue Shield): 5 PPO Plans ( with up to 95% employer contribution ) Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution ) Vision (Blue Cross Blue Shield): 100% company paid Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid 401k Retirement (Fidelity): 100% company match up to 5% Tax Deferred Health Care Savings Programs Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft Generous paid time off, tuition reimbursement, and more! Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.

Full job record

Job ID5b570efac83a02f5c6cb2f3b6c8d6a0a5db4b2bf
Org ID7f6a8ecb-68a3-459c-9f4f-3bac9057f361
Source IDc663b262-9b67-4fc5-ac34-cee542514605
Board IDc663b262-9b67-4fc5-ac34-cee542514605
Provideradp_workforcenow
Provider Job Key568077
TitleService Operations Manager
Normalized Title—
Statusactive
Activeyes
Location TextDanvers, MA, US, Danvers, MA
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionMA
CityDanvers
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=35bc48a5-5c30-4e17-b7c3-4b6c00cc84dd&ccId=9202192235070_2&lang=en_US&type=JS&jobId=568077&jwId=9202614906447_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=35bc48a5-5c30-4e17-b7c3-4b6c00cc84dd&ccId=9202192235070_2&lang=en_US&type=JS&jobId=568077&jwId=9202614906447_1
First Seen At2026-05-31 18:54:31Z
Last Seen At2026-06-06 12:17:36Z
Last Checked At2026-06-06 12:17:36Z
Last Changed At2026-06-06 12:17:36Z
Inactive At—
Source Posted At2026-05-02 19:42:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=35bc48a5-5c30-4e17-b7c3-4b6c00cc84dd|9202192235070_2/date=2026-06-06/2026-06-06T12-17-35-863Z-246955adf86d58c95c0c742c0d6b4e9dcb7ebebf4c46d21d5c7997f1545f4a58.json
Event Fields
{
  "content_hash": "2bf97cbf2c08fa9a8c3ba3fefb1861c5d378a9b7d7def2ff7b81f67358af6852",
  "source_hash": "f4b371d3ccb767f7a7e93ecdfb616d7083514cd3c359c86ce8c8a28230de38e2",
  "last_changed_at": "2026-06-06T12:17:36.558Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Danvers, MA, US, Danvers, MA",
    "city": "Danvers",
    "region": "MA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T12:17:36.524Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Danvers, MA, US, Danvers, MA",
      "city": "Danvers",
      "region": "MA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "links": [],
    "itemID": "9202614906447_1",
    "postDate": "2026-05-02T15:42:00.000-04:00",
    "workLevelCode": {
      "shortName": "W2 Regular Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-02T15:42Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:17Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "568077"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Service Operations Manager",
    "clientRequisitionID": "1105",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Danvers",
          "postalCode": "01923",
          "countrySubdivisionLevel1": {
            "codeValue": "MA"
          }
        },
        "nameCode": {
          "shortName": " Danvers, MA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div id=\"isPasted\"><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size: 19px; font-family: Roboto; color: rgb(0, 0, 0);\">Service Operations Manager</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size: 19px; font-family: Roboto; color: rgb(0, 0, 0);\">On-site in Danvers, MA</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span></strong></p><p style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><strong><span style=\"font-size:19px;font-family:Roboto;color:#1428A0;\">Who We Are</span></strong></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Samsung HME America (Healthcare and Medical Equipment) is Samsung&rsquo;s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung&rsquo;s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung&rsquo;s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.</span></p><p style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; color: rgb(0, 0, 0); font-size: 16px;'>Backed by Samsung Electronics&rsquo; global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.</span><strong><span style=\"font-family:Roboto;color:#75787B;\"> </span></strong></p><p style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify;\"><strong><span style=\"font-size:19px;font-family:Roboto;color:#1428A0;\">Role Description</span></strong></p><p style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; text-align: left;\"><span style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);font-size:16px;line-height: 20.5042px;font-family: \"Times New Roman\", \"Times New Roman_EmbeddedFont\", \"Times New Roman_MSFontService\", serif;' data-pasted=\"true\"><span style=\"margin: 0px;padding: 0px;\">Responsible for overall leadership and performance of Service Operations, including but not limited to mCT, Digital Radiography (DR) and Ultrasound Service Operations. This role reports directly to the Senior Director of Service and is accountable for driving operational excellence, contract revenue growth, and service performance across all service support functions. The Service Analytics Manager reports directly into this role, enabling data-driven decision-making and proactive management of service performance and contract capture.</span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Key duties and responsibilities,</span></strong><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span><span style=\"font-family: Roboto; color: rgb(0, 0, 0);\">other duties may be assigned</span></p><br><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong><span style=\"color: rgb(0, 0, 0);\">Operational Duties</span></strong></span><ul style=\"list-style-type: disc;\"><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);'>Partner with Field Service, Technical Support, Supply Chain, and Sales teams</li><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);'>Support escalations and strategic customer initiatives</li><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);'>Develop and maintain service processes in ARENA or equivalent systems</li><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);'>Lead cross-functional process improvement initiatives</li><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);'>Ensure compliance with FDA and internal quality requirements&nbsp;</li><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);'>Support audit readiness and corrective action (CAPA) initiatives&nbsp;</li><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px; color: rgb(0, 0, 0);'>Research, review, and analyze the effectiveness and efficiency of existing processes and tools and develop strategies for enhancing or further leveraging these processes and tools</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong>Service Contracting Team</strong></span></p><ul style=\"list-style-type: disc;\"><li style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>Play a critical role in enabling predictable service revenue, improving operational efficiency, and enhancing customer experience through effective contract lifecycle management</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15; color: rgb(0, 0, 0);'>Oversee the full lifecycle of service contracts</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15; color: rgb(0, 0, 0);'>Contract creation, set-up, activation, and renewal</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15; color: rgb(0, 0, 0);'>Ensure compliance with internal policies and service offerings</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15; color: rgb(0, 0, 0);'>Ensure accurate contract setup, standardization and administration</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15; color: rgb(0, 0, 0);'>Oversee and Standardization of Contract pricing logic</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15; color: rgb(0, 0, 0);'>Drive contract revenue growth and improve contract capture and renewal rates</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15; color: rgb(0, 0, 0);'>Partner with Sales and Service teams to identify contract opportunities&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15; color: rgb(0, 0, 0);'>Support development of strategies to increase contract penetration</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong>DR Depot and Ultrasound Depot and Staging Operations</strong></span></p><ul><li style='line-height: 1.15; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><span style=\"font-size: 16px;\">Develop and standardize depot and staging operating procedures</span></li><li style='line-height: 1.15; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><span style=\"font-size: 16px;\">Ensure efficient throughput, quality control, and on-time delivery of Service Parts and Detector Repair</span></li><li style='line-height: 1.15; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><span style=\"font-size: 16px;\">Support HQ-driven initiatives and global service strategies</span></li></ul><p><strong><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Support Service Analytic/Call Center Manager</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:justify;background:white;'><strong><span style=\"font-size:19px;font-family:Roboto;color:#1428A0;\">Qualifications and Requirements:</span></strong><strong><span style=\"font-family:Roboto;color:#75787B;\"> </span></strong><span style=\"font-family: Roboto; color: rgb(0, 0, 0);\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Education &amp; Experience</span></strong></p><ul><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px;'><span style=\"margin: 0px; padding: 0px; line-height: 20.8px;\"><span style=\"margin: 0px; padding: 0px;\">BA/BS in Business Administration,Accounting, Communications, Marketing or other related discipline preferred</span></span></li><li data-pasted=\"true\" style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>7&ndash;10+ years of experience in service operations and/or medical device industry</li><li style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>Proven experience leading cross-functional teams</li><li style='font-family: \"times new roman\", serif; line-height: 1.15; font-size: 16px;'><span style=\"margin: 0px; padding: 0px; line-height: 19.425px;\"><span style=\"margin: 0px; padding: 0px;\">Strong background in Process Management and/or Customer Service&nbsp;</span></span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Competencies &amp; Skills</span></strong></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>High attention to detail</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Ability to organize and prioritize tasks resulting in consistent productivity</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Ability to function within and support a team environment and build strong working relationships</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Ability to meet accuracy and productivity goals</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Self-motivated, utilize available resources for self-improvement and development</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Flexible: able to follow directives and accomplish tasks outside of normal duties  </li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Must possess strong verbal and written communication skills and work effectively in a demanding, fast paced environment</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Excellent organizational and project management skills, including time management, required</li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'>Ability to communicate effectively with both internal and external customers (including clients, vendors, sales, engineers, and management) through all media (in person, written, electronic &ndash; email, skype, and via telephone)</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-family:Roboto;color:#1428A0;\">Computer &amp; Analytical Skills</span></strong></p><ul><li data-pasted=\"true\" style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>Excellent data analysis skills, and ability to synthesize and comprehend large quantities of data</li><li style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>You must be <u>excellent with technology</u>, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome</li><li style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>Highly skilled in the use of Excel Spreadsheets in particular v-look ups</li><li style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>Experience with: Salesforce (SFDC), ERP systems, data analytics / reporting tools</li><li style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>Experience utilizing data to drive proactive decision-making and service improvements, including: End-to-end service operations performance, contract revenue growth, capture rate, and renewal, call center performance (response time, dispatch efficiency) and data integrity and reporting (SFDC / ERP)</li><li style='line-height: 1.15; font-size: 16px; font-family: \"times new roman\", serif;'>Establish and drive KPIs and performance metrics</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Physical Requirements</span></strong></p><ul><li style=\"line-height: 1.15; font-size: 16px;\"><span style='font-family: \"times new roman\", serif;'>Occasionally lift and /or move up to 50 pounds</span></li><li style=\"line-height: 1.15; font-size: 16px;\"><span style='font-family: \"times new roman\", serif;'>Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear</span></li><li style=\"line-height: 1.15; font-size: 16px;\"><span style='font-family: \"times new roman\", serif;'>Must be able to sit at a desk and use a computer and phone for long periods of time each day</span></li><li style='font-size: 16px; font-family: \"times new roman\", serif; line-height: 1.15;'><span style='font-family: \"times new roman\", serif;'>Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:19px;font-family:Roboto;color:#1428A0;\">Benefits</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: Roboto; color: rgb(0, 0, 0);\">We offer a comprehensive benefit package which includes:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Medical (Blue Cross Blue Shield): 5 PPO Plans (<em>with up to 95% employer contribution</em>)</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Dental (Blue Cross Blue Shield): 2 PPO Plans (<em>with up to 80% employer contribution</em>)</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Vision (Blue Cross Blue Shield):&nbsp;100% company paid</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Short/Long Term Disability, Life &amp; AD&amp;D (The Standard):&nbsp;100% company paid</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">401k Retirement (Fidelity):&nbsp;100% company match up to 5%</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Tax Deferred Health Care Savings Programs</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-family: Roboto;\">Generous paid time off, tuition reimbursement, and more!</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family:Roboto;color:#75787B;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:justify;'><strong><span style=\"font-family:Roboto;color:#1428A0;\">Inclusion and Diversity Statement: </span></strong><span style=\"font-family: Roboto; color: rgb(0, 0, 0);\">We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9202614906447_1",
    "postDate": "2026-05-02T15:42:00.000-04:00",
    "workLevelCode": {
      "shortName": "W2 Regular Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-02T15:42Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:17Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "568077"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Service Operations Manager",
    "clientRequisitionID": "1105",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Danvers",
          "postalCode": "01923",
          "countrySubdivisionLevel1": {
            "codeValue": "MA"
          }
        },
        "nameCode": {
          "shortName": " Danvers, MA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/568077?cid=35bc48a5-5c30-4e17-b7c3-4b6c00cc84dd&ccId=9202192235070_2&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 27301
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/5b570efac83a02f5c6cb2f3b6c8d6a0a5db4b2bf?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/7f6a8ecb-68a3-459c-9f4f-3bac9057f361JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/c663b262-9b67-4fc5-ac34-cee542514605JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/5b570efac83a02f5c6cb2f3b6c8d6a0a5db4b2bf/eventsJSON

Docs · Get an API key