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IT TECHNICIAN - HYBRID

81aba155 8756 4ae5 99b4 Bfba2edcd579 19000101 000001 · San Antonio, TX, US, San Antonio, TX; New Braunfels, TX, US, New Braunfels, TX; Bulverde, TX, US, Bulverde, TX · Hybrid · Active · $45,000–$50,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company81aba155 8756 4ae5 99b4 Bfba2edcd579 19000101 000001
TitleIT TECHNICIAN - HYBRID
Normalized title-
Department / team-
LocationSan Antonio, TX, United States
Work modelHybrid / Hybrid
Employment type-
Salary$45,000–$50,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 81aba155 8756 4ae5 99b4 Bfba2edcd579 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in San Antonio.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company81aba155 8756 4ae5 99b4 Bfba2edcd579 19000101 000001
Source7e7b05a0-982d-4d61-ad37-42ec66e8763f
ATS providerADP Workforce Now Recruiting

Description

This position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels and San Antonio locations as needed . PRIMARY FUNCTION/ RESPONSIBILITY Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers. Document all efforts for incoming requests within an electronic system to track tickets. Communicate (written and orally) regarding all efforts made through the assignment, troubleshooting and resolution of issue. Triage customer need, providing immediate support for routine requests as assigned per department SLA. Escalate high-priority requests or tickets outside of expertise to Senior Technician appropriately. Proactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved. Install, modify, and repair computer hardware and software. Clean-up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state. Run diagnostic programs to resolve problems for endpoints, cell phone and peripherals. Diagnose technical problems with endpoint connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Set up computers and equipment as requested for routine business needs including but not limited to department needs, device lifecycle and reasonable accommodations for staff members. Travel as needed (30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX. Meet vendors and provide them with appropriate access to facilities. Work independently on special projects under direction of the IT leadership. As assigned, act as part of a Cybersecurity Incident Response Team under the direction of the Cybersecurity Analyst and IT management. Performs other related duties as assigned. QUALIFICATIONS Required: 1+ years’ applicable Information Technology experience Preferred: Associate degree from an accredited college or university in technology or related field Certifications: ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a fully cloud Microsoft platform environment, Office 365, Entra ID, DocuSign, and VoIP platforms. PHYSICAL/MENTAL REQUIREMENTS Pick up or move light equipment. Body mobility to stoop, kneel, bend, reach, and walk. Light to moderate lifting. Must have the ability to communicate both verbally and in writing. Light and ventilation are found in a typical home setting. Campuses are smoke-free, except on permitted campuses in designated areas. Possible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used. DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS Supervised by: Director of IT Supervises: N/A

Full job record

Job ID5b50e8623d20375ebfd08f4ac87f18e2a56cd0ef
Org IDca3b50d8-016a-4303-a981-51d61c7bc71d
Source ID7e7b05a0-982d-4d61-ad37-42ec66e8763f
Board ID7e7b05a0-982d-4d61-ad37-42ec66e8763f
Provideradp_workforcenow
Provider Job Key572844
TitleIT TECHNICIAN - HYBRID
Normalized Title—
Statusactive
Activeyes
Location TextSan Antonio, TX, US, San Antonio, TX; New Braunfels, TX, US, New Braunfels, TX; Bulverde, TX, US, Bulverde, TX
Department—
Team—
Employment Type—
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionTX
CitySan Antonio
Salary Raw45000.00 To 50000.00 (USD) Annually
Salary Min45,000
Salary Max50,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=81aba155-8756-4ae5-99b4-bfba2edcd579&ccId=19000101_000001&lang=en_US&type=JS&jobId=572844&jwId=9201268146344_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=81aba155-8756-4ae5-99b4-bfba2edcd579&ccId=19000101_000001&lang=en_US&type=JS&jobId=572844&jwId=9201268146344_1
First Seen At2026-05-31 18:39:33Z
Last Seen At2026-06-06 12:42:24Z
Last Checked At2026-06-06 12:42:24Z
Last Changed At2026-06-06 12:42:24Z
Inactive At—
Source Posted At2026-05-27 15:40:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=81aba155-8756-4ae5-99b4-bfba2edcd579|19000101_000001/date=2026-06-06/2026-06-06T12-42-23-749Z-b5b4cd4cf9ffccf7864fad15fd0b68301421e02e685e474f57b8849e4cc015b3.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-weight: 700; background-color: rgb(255, 255, 255);' id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 16px;\">This position has a hybrid schedule and will be required to be on site at our <u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Bulverde, New Braunfels and San Antonio locations as needed</u>.</span></strong></div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;border:none;' id=\"isPasted\"><strong><u><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:windowtext;'>PRIMARY FUNCTION/</span></u></strong><strong><u><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>RESPONSIBILITY</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;border:none;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:windowtext;'>Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;border:none;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:windowtext;'>&nbsp;</span></p><h2 style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;color:black;border:none;text-decoration:underline;margin-bottom:12.0pt;'><span style='font-family:\"Arial\",sans-serif;'>ESSENTIAL DUTIES AND RESPONSIBILITIES</span></h2><ul style=\"list-style-type: undefined margin-left: -0.25in;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Provide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Document all efforts for incoming requests within an electronic system to track tickets.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Communicate (written and orally) regarding all efforts made through the assignment, troubleshooting and resolution of issue.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Triage customer need, providing immediate support for routine requests as assigned per department SLA.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Escalate high-priority requests or tickets outside of expertise to Senior Technician appropriately.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Proactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Install, modify, and repair computer hardware and software.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Clean-up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Run diagnostic programs to resolve problems for endpoints, cell phone and peripherals.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Diagnose technical problems with endpoint connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Set up computers and equipment as requested for routine business needs including but not limited to department needs, device lifecycle and reasonable accommodations for staff members.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Travel as needed (30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Meet vendors and provide them with appropriate access to facilities.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Work independently on special projects under direction of the IT leadership.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>As assigned, act as part of a Cybersecurity Incident Response Team under the direction of the Cybersecurity Analyst and IT management.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Performs other related duties as assigned.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:black;border:none;margin-top:4.65pt;'><strong><u><span style=\"font-size:13px;font-family:Arial;color:#212121;\">QUALIFICATIONS</span></u></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:black;border:none;margin-top:4.65pt;'><strong><span style=\"font-size:13px;font-family:Arial;color:#212121;\">Required:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;color:#212121;'>1+ years&rsquo; applicable Information Technology experience</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:black;border:none;margin-top:4.65pt;'><strong><span style=\"font-size:13px;font-family:Arial;color:#212121;\">Preferred:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;color:#212121;'>Associate degree from an accredited college or university in technology or related field</span></li></ul></div><p style='margin-top:.6pt;margin-right:6.05pt;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:#212121;'>Certifications: ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;color:#212121;'>Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a fully cloud Microsoft platform environment, Office 365, Entra ID, DocuSign, and VoIP platforms.</span></li></ul></div><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><u><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:#212121;'>PHYSICAL/MENTAL REQUIREMENTS</span></u></strong></p><ul style=\"list-style-type: undefined margin-left: 5.699999999999999px;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Pick up or move light equipment.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Body mobility to stoop, kneel, bend, reach, and walk.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Light to moderate lifting.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Must have the ability to communicate both verbally and in writing.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Light and ventilation are found in a typical home setting.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Campuses are smoke-free, except on permitted campuses in designated areas.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Possible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:black;border:none;'><strong><u><span style=\"font-size:13px;font-family:Arial;color:#212121;\">DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS</span></u></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:black;border:none;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:black;border:none;margin-top:.85pt;margin-right:5.55pt;margin-bottom:.0001pt;margin-left:1.5in;text-indent:-100.3pt;'><span style=\"font-size:13px;font-family:Arial;color:#212121;\">Supervised by: Director of IT</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:black;border:none;margin-top:.85pt;margin-right:5.55pt;margin-bottom:.0001pt;margin-left:7.6pt;text-indent:.1pt;'><span style=\"font-size:13px;font-family:Arial;color:#212121;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;color:black;border:none;margin-top:.85pt;margin-right:5.55pt;margin-bottom:.0001pt;margin-left:1.5in;text-indent:-100.3pt;'><span style=\"font-size:13px;font-family:Arial;color:#212121;\">Supervises: N/A</span></p><div><div class=\"fr-view\"><div><br></div></div></div></div></div></div></div></div>\n",
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