CalAIM Case Management Supervisor

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 14pt\">CalAIM Case Management Supervisor</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Santa Cruz, California</span></p>\n<p> </p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">About the Organization </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Stepping Up Santa Cruz is a non-profit organization dedicated to supporting individuals with complex needs including mental health, substance use, developmental disabilities, medical vulnerability, and homelessness. We go beyond simply providing services; we empower individuals to reach their full potential by offering high-quality, individualized advocacy. We firmly believe in tailoring our support to each person's unique needs and circumstances. Our passionate team builds a rapport to connect individuals with essential resources which they self-identify, ensuring they have everything they need to thrive. We believe the staff’s loyalty is earned through giving them the tools to be successful and fulfilled and to reward their hard work through great pay and benefits. </span></p>\n<p> </p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">About the Position </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">You'll play a pivotal role as a CalAIM Case Management Supervisor, leading a team providing comprehensive care coordination and support to clients enrolled in CalAIM’s ECM (Enhanced Care Management) and CS (Community Supports) programs. This dynamic role demands initiative, dedication, and a genuine desire to make a positive impact on people's lives. Prepare to work in a diverse environment, combining the satisfaction of fostering the growth of your team, with the direct engagement of community outreach. </span></p>\n<p> </p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Responsibilities </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Supervise and mentor a team of care managers. Provide constructive feedback and celebrate success.  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">As part of the management team of a new and vibrant nonprofit, assist in the development and planning of processes for the four goals of taking care of clients, taking care of staff, financial sustainability, and high integrity/professional service delivery. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Receive, assess, and incorporate feedback to personally and professionally grow. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"> Contributes to a positive and collaborative team environment, both in the office and during outreach activities, fostering inclusivity and respect for diverse experiences. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Attend mandatory trainings on-site, online, and off-site at partner agencies for professional development to provide the highest level of service. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Manage a small caseload to ensure understanding of processes and see areas for improvement. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Train staff, model, evaluate, and give feedback on case management responsibilities including case planning, program referrals, and daily case notes to meet required standards and best serve clients. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Conduct in-depth needs assessments and develop personalized care plans in collaboration with clients, ensuring Strengths-Based alignment with Trauma-Informed Care (TIC) principles and Harm Reduction philosophy. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Coordinate care with various providers (doctors, therapists, social workers) through in-person consultations and remote communication, prioritizing culturally competent and client-centered approaches. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Conduct home visits to build rapport with clients, assess their living environment, and provide direct support to ensure safety and stability. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Engage in community outreach, connecting with individuals in need through street outreach, program visits, and community events, utilizing the program outreach van and shower trailer. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Advocate for client needs, ensuring they receive appropriate, individualized, and trauma-informed care regardless of location or service they are receiving. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Monitor client progress and adapt care plans as needed based on client interactions, feedback, and observations, in alignment with best practices for case management and eligibility for billing. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Document all client interactions and services accurately and daily, ensuring authorizations, case notes, case plans, and assessments meet required standards for billing and quality service delivery. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Using rapport, respect, and clear expectations and boundaries, de-escalate potentially volatile situations using effective communication techniques and understanding the impact of trauma and past experiences. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: black\">Drive and manage van and shower trailer when doing outreach with other staff. </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: black\">Other duties as assigned. </span></span></li>\n</ul>\n<p> </p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Minimum Qualifications </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: black\">Current California Driver’s License and proof of insurance </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Eligible to work in the US.  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Must be 18 years of age or older.  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Bachelor's degree in social work, public health, or a related field or equivalent experience. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Previous supervisory experience. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Minimum two years of experience providing case management to individuals with complex needs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Reliable transportation and ability to transport members occasionally.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Must pass a relevant background check as a Medi-Cal provider upon provisional offer of employment and maintain eligibility.  </span></li>\n</ul>\n<p> </p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Desired Skills </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">One year supervising case managers preferred. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">One year working in a CalAIM ECM/CS program doing care management. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Demonstrated understanding and application of Trauma-Informed Care (TIC) principles and Harm Reduction philosophy. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong client skills, including assessment, planning, and intervention. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Excellent communication and interpersonal skills to connect with clients and staff from diverse backgrounds. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Lived Experience a plus.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to work independently and collaboratively in both office and community settings. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong organizational and time management skills to juggle various responsibilities and adapt to dynamic situations. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Proficiency in Microsoft Office Suite and willingness to learn other relevant software. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong work ethic, self-motivation, and a genuine desire to help others. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to lift up to 35 lbs. occasionally. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Bilingual (Spanish or Mixteco preferred) is a plus with hourly bonus of $1.00 per hour. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to drive a van and trailer is a plus. </span></li>\n</ul>\n<p> </p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Compensation and Benefits </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">The hourly rate of $43.75 per hour with potential for performance-based pay increase after 6 months.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">32-hour work week, to support a healthy work-life balance. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Generous Paid Time Off (PTO) and of four (4) weeks per year for relaxation and recharge, and Sick Leave of five (5) days per year.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Comprehensive benefits package, including no-cost health coverage with optional dental and vision coverage. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Company-sponsored 403(b) retirement savings plan with a generous employer match of 100% of your contributions for up to 5% of your salary. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Extensive training, coaching, and tools to empower you to create positive change in clients’ lives and support your professional growth. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Opportunities for advancement. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Opportunities to improve people’s lives. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Pay bonus of $1.00 per hour for bilingual Spanish or Mixteco. Potential for pay bonuses for relevant certifications. </span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, creed, ancestry, color, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, weight, height or other physical characteristics, marital status, veteran status, disability status, genetic information, or any other protected characteristics. </em></span></p>\n<p> </p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Additional Information </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">CalAIM is a new program, offering an exciting opportunity to be at the forefront of this impactful work. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">This challenging yet rewarding position allows you to directly impact clients' lives through a dynamic mix of office work and community outreach. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">If you're a passionate, driven individual with a bachelor’s degree, a willingness to go the extra mile, a heart for helping others, and an acknowledgment of your own self-care, this may be your dream job.<br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><a href=\"http://www.steppingupsantacruz.org\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Stepping Up Santa Cruz</em></a><em> will consider qualified applicants with a criminal history pursuant to the </em><a href=\"https://calcivilrights.ca.gov/fair-chance-act/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>California Fair Chance Act</em></a><em>. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Stepping Up Santa Cruz is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.</em></span></p>",
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