Spa Front Desk

If you%27re eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Attendant at the WELL Spa + Salon at Grand Geneva Resort & Spa, you’ll greet and check guests in and out, book appointments, sign up and renew memberships. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing? · Check guests in and out for spa appointments · Provide accurate and appropriate information to guests and customers · Input and retrieve information routinely from computer system · Respond to guest requests and handle guest issues or report complaints to management · Promptly answer telephone in a professional and clear manner · Input all information into computers to communicate guest requests and complaints · Answer guest questions regarding area or resort, outlet information, and services · Perform additional duties as assigned What do you bring to the role? · High school diploma or equivalent required · Prior spa experience preferred · Must have excellent communication and customer service skills · Must have the ability to work with a team in a fast paced environment while multitasking · Ability to read, listen, and communicate effectively in English, both verbally and in writing · Ability to access and accurately input information using a moderately complex computer system · Ability to work a flexible schedule including nights, weekends, and holidays. What’s in it for you? · A free, well-balanced meal every shift · Discounted gym membership · Room discounts at Marcus Hotels & Resorts · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa · Free parking · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career and transfer from one property to another · Early wage access · Paid time off · Flexible scheduling · Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match · And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer. If you%27re eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Attendant at the WELL Spa + Salon at Grand Geneva Resort & Spa, you’ll greet and check guests in and out, book appointments, sign up and renew memberships. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing? · Check guests in and out for spa appointments · Provide accurate and appropriate information to guests and customers · Input and retrieve information routinely from computer system · Respond to guest requests and handle guest issues or report complaints to management · Promptly answer telephone in a professional and clear manner · Input all information into computers to communicate guest requests and complaints · Answer guest questions regarding area or resort, outlet information, and services · Perform additional duties as assigned What do you bring to the role? · High school diploma or equivalent required · Prior spa experience preferred · Must have excellent communication and customer service skills · Must have the ability to work with a team in a fast paced environment while multitasking · Ability to read, listen, and communicate effectively in English, both verbally and in writing · Ability to access and accurately input information using a moderately complex computer system · Ability to work a flexible schedule including nights, weekends, and holidays. What’s in it for you? · A free, well-balanced meal every shift · Discounted gym membership · Room discounts at Marcus Hotels & Resorts · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa · Free parking · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career and transfer from one property to another · Early wage access · Paid time off · Flexible scheduling · Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match · And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.

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