CUSTOMER CARE SPECIALIST - Woodland Hills

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    "description": "<p>As the&nbsp;<strong>Customer Care Specialist</strong>, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience.&nbsp; You will serve as the first point of contact for all resident interactions onsite.</p>\r\n\r\n<p><strong>REPORTS TO:</strong>&nbsp;&nbsp;Customer Care Manager and/or Community Manager</p>\r\n\r\n<p><strong>HOW YOU WILL CONTRIBUTE:</strong></p>\r\n\r\n<p><strong>&nbsp;</strong><strong>Customer Service:</strong></p>\r\n\r\n<ul>\r\n\t<li>Acts as first level of contact for all resident inquiries, service requests and concerns</li>\r\n\t<li>Creates a sense of community and an outstanding living experience for residents</li>\r\n\t<li>Resolution driven and promotes positive, proactive resident relations</li>\r\n\t<li>Mediate residents&rsquo; conflicts and provide recommended alternative solutions to management for consideration</li>\r\n\t<li>Efficiently handle resident requests and concerns</li>\r\n\t<li>Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach</li>\r\n\t<li>Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process</li>\r\n\t<li>Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.</li>\r\n</ul>\r\n\r\n<p><strong>Sales and Marketing:</strong></p>\r\n\r\n<ul>\r\n\t<li>Plan and host community events</li>\r\n\t<li>Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.</li>\r\n\t<li>Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents</li>\r\n</ul>\r\n",
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