Client Success Manager - CAC

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    "description": "<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\"><strong>About VIMO:&nbsp;</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\">Vimo&reg; started as the &ldquo;Expedia&rdquo; of health insurance, and now we&rsquo;re transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we&rsquo;re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we&rsquo;re helping agencies help more people, faster, and transforming healthcare service delivery as we know it</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Aptos,sans-serif\">We are looking for Customer Success Manager&nbsp;to join our&nbsp;VIMO&nbsp;team.&nbsp;&nbsp;</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><strong>About The Role:</strong>&nbsp;</span></p>\n\n<p><span style=\"display:block; font-size:12px\">The Client Success Manager (CSM) is the primary strategic partner for State-Based Exchange (SBE) clients, responsible for ensuring high-quality delivery of eligibility, enrollment, and consumer assistance services in alignment with state policy, regulatory, and operational requirements. This role combines client relationship leadership, project and program management, data-driven performance oversight, technical systems expertise, and hands-on experience with telephony, quality management, and AI-enabled solutions to drive strategic initiatives and operational improvements.</span></p>\n\n<p><span style=\"display:block; font-size:12px\">The ideal candidate has direct experience supporting state-administered healthcare exchange programs, working closely with state agencies, policy teams, and system integrators to translate evolving requirements into compliant, scalable operations that leverage modern contact center technologies and analytics.</span></p>\n\n<p><span style=\"display:block; font-size:12px\"><strong>Responsibilities:</strong></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><em>State Client &amp; Stakeholder Management:</em></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\">Serve as the primary point of contact for SBE clients, including state exchange leadership, policy teams, operations, IT, and compliance stakeholders.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Lead WBRs, QBRs, readiness reviews, and ad hoc working sessions with state partners.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Translate state policy decisions, regulations, and guidance into clear operational and technical action plans.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Manage escalations related to eligibility determinations, enrollment issues, consumer complaints, and legislative or policy-driven changes.</span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><em>Eligibility &amp; Enrollment Operations Leadership:</em></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\">Provide subject matter leadership across SBE eligibility and enrollment workflows: application processing, income/household updates, Medicaid/CHIP referrals, APTC/CSR reconciliation, and SEP processing.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Partner with operations, QA, and training teams to ensure accurate, compliant consumer guidance aligned to state policy.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Monitor and reduce trends in eligibility errors, rework, appeals, and consumer inquiries tied to state rules and system behavior.</span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><em>Project &amp; Program Management:</em></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\">Lead cross-functional initiatives supporting SBE operations: Open Enrollment readiness, policy and legislative changes, system releases, and program expansions.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Own project plans, timelines, dependencies, and risk mitigation strategies across eligibility and enrollment workstreams.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Coordinate closely with state IT teams, system integrators, vendors, and internal partners to ensure smooth implementation.</span></li>\n\t<li><span style=\"display:block; font-size:12px\"><em>Telephony, Quality Management &amp; Contact Center Technology:</em></span></li>\n\t<li><span style=\"display:block; font-size:12px\">Oversee telephony and contact center platform usage, including IVR design, routing logic, ACD configurations, and reporting integrations.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Partner with workforce management and QA teams to align staffing, forecasting, and quality assurance programs to service demand and compliance requirements.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Drive improvements in call handling, abandonment, ASA, and first-contact resolution through telephony optimization and process changes.</span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><em>AI &amp; Automation Leadership:</em></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\">Identify and operationalize AI-enabled solutions (e.g., virtual assistants/chatbots, NLP-driven routing, predictive analytics, automated QA, RPA for eligibility tasks) to improve accuracy, speed, and consumer experience.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Lead pilots and scale successful automation initiatives into production, translating AI outcomes into measurable business cases and client-facing benefits.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Ensure AI deployments maintain compliance, data privacy, and explainability appropriate for state healthcare environments.</span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><em>Data Analysis &amp; Performance Management:</em></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\">Analyze operational and eligibility data across service levels, accuracy, timeliness, call drivers, ticket volumes, and enrollment outcomes.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Develop clear, executive-ready dashboards and narratives tailored to state stakeholders.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Use data to forecast enrollment impacts, staffing needs, and operational risks during peak periods and policy changes.</span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><em>Compliance, Quality &amp; Continuous Improvement:</em></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\">Ensure alignment with state statutes, regulations, CMS guidance, and contractual SLAs.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Partner with QA, compliance, and policy teams to address eligibility errors, appeals, and audit findings.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Drive continuous improvement initiatives focused on accuracy, efficiency, and consumer experience within state requirements.</span></li>\n\t<li><span style=\"display:block; font-size:12px\">Support SOP development, training updates, and change management tied to state policy and system changes.</span></li>\n</ul>\n\n<p>&nbsp;</p>\n",
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Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we&rsquo;re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we&rsquo;re helping agencies help more people, faster, and transforming healthcare service delivery as we know it\\n\\nWe are looking for Customer Success Manager&nbsp;to join our&nbsp;VIMO&nbsp;team.&nbsp;&nbsp;\\n\\nAbout The Role:&nbsp;\\n\\nThe Client Success Manager (CSM) is the primary strategic partner for State-Based Exchange (SBE) clients, responsible for ensuring high-quality delivery of eligibility, enrollment, and consumer assistance services in alignment with state policy, regulatory, and operational requirements. This role combines client relationship leadership, project and program management, data-driven performance oversight, technical systems expertise, and hands-on experience with telephony, quality management, and AI-enabled solutions to drive strategic initiatives and operational improvements.\\n\\nThe ideal candidate has direct experience supporting state-administered healthcare exchange programs, working closely with state agencies, policy teams, and system integrators to translate evolving requirements into compliant, scalable operations that leverage modern contact center technologies and analytics.\\n\\nResponsibilities:\\n\\nState Client &amp; Stakeholder Management:\\n\\n\\n\\tServe as the primary point of contact for SBE clients, including state exchange leadership, policy teams, operations, IT, and compliance stakeholders.\\n\\tLead WBRs, QBRs, readiness reviews, and ad hoc working sessions with state partners.\\n\\tTranslate state policy decisions, regulations, and guidance into clear operational and technical action plans.\\n\\tManage escalations related to eligibility determinations, enrollment issues, consumer complaints, and legislative or policy-driven changes.\\n\\n\\nEligibility &amp; Enrollment Operations Leadership:\\n\\n\\n\\tProvide subject matter leadership across SBE eligibility and enrollment workflows: application processing, income/household updates, Medicaid/CHIP referrals, APTC/CSR reconciliation, and SEP processing.\\n\\tPartner with operations, QA, and training teams to ensure accurate, compliant consumer guidance aligned to state policy.\\n\\tMonitor and reduce trends in eligibility errors, rework, appeals, and consumer inquiries tied to state rules and system behavior.\\n\\n\\nProject &amp; Program Management:\\n\\n\\n\\tLead cross-functional initiatives supporting SBE operations: Open Enrollment readiness, policy and legislative changes, system releases, and program expansions.\\n\\tOwn project plans, timelines, dependencies, and risk mitigation strategies across eligibility and enrollment workstreams.\\n\\tCoordinate closely with state IT teams, system integrators, vendors, and internal partners to ensure smooth implementation.\\n\\tTelephony, Quality Management &amp; Contact Center Technology:\\n\\tOversee telephony and contact center platform usage, including IVR design, routing logic, ACD configurations, and reporting integrations.\\n\\tPartner with workforce management and QA teams to align staffing, forecasting, and quality assurance programs to service demand and compliance requirements.\\n\\tDrive improvements in call handling, abandonment, ASA, and first-contact resolution through telephony optimization and process changes.\\n\\n\\nAI &amp; Automation Leadership:\\n\\n\\n\\tIdentify and operationalize AI-enabled solutions (e.g., virtual assistants/chatbots, NLP-driven routing, predictive analytics, automated QA, RPA for eligibility tasks) to improve accuracy, speed, and consumer experience.\\n\\tLead pilots and scale successful automation initiatives into production, translating AI outcomes into measurable business cases and client-facing benefits.\\n\\tEnsure AI deployments maintain compliance, data privacy, and explainability appropriate for state healthcare environments.\\n\\n\\nData Analysis &amp; Performance Management:\\n\\n\\n\\tAnalyze operational and eligibility data across service levels, accuracy, timeliness, call drivers, ticket volumes, and enrollment outcomes.\\n\\tDevelop clear, executive-ready dashboards and narratives tailored to state stakeholders.\\n\\tUse data to forecast enrollment impacts, staffing needs, and operational risks during peak periods and policy changes.\\n\\n\\nCompliance, Quality &amp; Continuous Improvement:\\n\\n\\n\\tEnsure alignment with state statutes, regulations, CMS guidance, and contractual SLAs.\\n\\tPartner with QA, compliance, and policy teams to address eligibility errors, appeals, and audit findings.\\n\\tDrive continuous improvement initiatives focused on accuracy, efficiency, and consumer experience within state requirements.\\n\\tSupport SOP development, training updates, and change management tied to state policy and system changes.\\n\\n\\n&nbsp;\\nQualificationsBasic Qualifications:\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree in Health Administration, Public Policy, Public Health, Business, Information Systems, or related field (or equivalent experience).\\r\\n\\t5+ years supporting a State-Based Exchange, Medicaid agency, or state eligibility program, with demonstrable eligibility and enrollment expertise.\\r\\n\\tProven client management and stakeholder engagement experience in multi-agency/state environments.\\r\\n\\t&nbsp;Strong project management background leading cross-functional initiatives.\\r\\n\\tHands-on experience with contact center telephony (IVR/ACD/routing), workforce management coordination, and QA frameworks.\\r\\n\\tDemonstrated use of data and analytics to drive decisions&mdash;comfortable producing dashboards and executive reports.\\r\\n\\tPractical experience implementing or managing AI/automation solutions in a contact center or eligibility operations context.\\r\\n\\tTechnical fluency with eligibility systems, CRM/contact center tools, reporting solutions, and integration points.\\r\\n\\tExcellent written and verbal communication skills, including experience presenting to state leadership.\\r\\n\\r\\n\\r\\nPreferred Qualifications:\\r\\n\\r\\n\\r\\n\\tDirect experience working with a State-Based Exchange authority or state health agency.\\r\\n\\tFamiliarity with CMS guidance, state audits, and exchange reporting requirements.\\r\\n\\tExperience with AI/ML vendors or platforms relevant to contact centers (chatbots, speech analytics, QA automation).\\r\\n\\tFamiliarity with common telephony and contact center platforms and reporting tools.\\r\\n\\tPMP, Agile, or similar project management certification.\\r\\n\\tExperience supporting multiple Open Enrollment periods within an SBE environment.\\r\\n\\r\\n\\r\\nKey Competencies:\\r\\n\\r\\n\\r\\n\\tDeep SBE eligibility and enrollment subject matter expertise\\r\\n\\tTelephony and contact center technology understanding\\r\\n\\tQuality management and QA program leadership\\r\\n\\tExperience applying AI and automation to operational problems\\r\\n\\tData-driven decision making and executive communication\\r\\n\\tCross-agency collaboration and change management\\r\\n\\tCalm leadership during Open Enrollment and policy changes\\r\\n\\r\\n\\r\\nCompensation and&nbsp;Benefits:\\r\\n\\r\\n\\r\\n\\tCompetitive compensation: Please note that salary and compensation may vary based on factors such as skills, experience,&nbsp;performance&nbsp;and location.\\r\\n\\r\\n\\r\\n\\r\\n\\tWe offer a comprehensive benefits package, including but not limited to:&nbsp;\\r\\n\\tHealth, Dental, Life, Disability, and Vision insurance&nbsp;\\r\\n\\tHealthcare spending or reimbursement accounts (HSA/FSA)&nbsp;\\r\\n\\tRetirement benefits (401k)&nbsp;\\r\\n\\tPaid time off&nbsp;\\r\\n\\tHolidays: 13 paid days per year&nbsp;\\r\\n\\tEducation&nbsp;assistance&nbsp;or tuition reimbursement-&nbsp;\\r\\n\\tEmployee discounts for Gym memberships &amp; commuting/travel&nbsp;assistance&nbsp;\\r\\n\\r\\n\\r\\nOur Vaues:\\r\\n\\r\\n\\r\\n\\tWe believe that working hard, when it is imbued with purpose, can and should be fun.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tYou&rsquo;ll&nbsp;find we are a &ldquo;can do&rdquo; place where people work together and roll up their sleeves to get the job done.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tEveryone has a voice; everyone&rsquo;s ideas count, and everyone is respected.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tWe have built a company, as well as a community of friends and colleagues, with respect for each other.&nbsp;\\r\\n\\r\\n\\r\\nInformation Security &amp; Data Protection Responsibilities:\\r\\n\\r\\n\\r\\n\\tThis role may involve access to sensitive, confidential, or regulated information. As part of your role, you will be expected to handle such information responsibly and in accordance with the organization&rsquo;s privacy, security, and data protection policies and procedures. Training specific to this role and the handling of sensitive, confidential, or regulated information is required.\\r\\n\\tBy accepting this role, you acknowledge your responsibility to safeguard sensitive information, use company systems and data only for authorized business purposes, and adhere to established security practices including access control, data classification, and least-privilege principles. You are required to comply with all applicable company policies, legal, regulatory, and contractual requirements governing the protection and appropriate use of information.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"About VIMO:&nbsp;\\n\\nVimo&reg; started as the &ldquo;Expedia&rdquo; of health insurance, and now we&rsquo;re transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we&rsquo;re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we&rsquo;re helping agencies help more people, faster, and transforming healthcare service delivery as we know it\\n\\nWe are looking for Customer Success Manager&nbsp;to join our&nbsp;VIMO&nbsp;team.&nbsp;&nbsp;\\n\\nAbout The Role:&nbsp;\\n\\nThe Client Success Manager (CSM) is the primary strategic partner for State-Based Exchange (SBE) clients, responsible for ensuring high-quality delivery of eligibility, enrollment, and consumer assistance services in alignment with state policy, regulatory, and operational requirements. This role combines client relationship leadership, project and program management, data-driven performance oversight, technical systems expertise, and hands-on experience with telephony, quality management, and AI-enabled solutions to drive strategic initiatives and operational improvements.\\n\\nThe ideal candidate has direct experience supporting state-administered healthcare exchange programs, working closely with state agencies, policy teams, and system integrators to translate evolving requirements into compliant, scalable operations that leverage modern contact center technologies and analytics.\\n\\nResponsibilities:\\n\\nState Client &amp; Stakeholder Management:\\n\\n\\n\\tServe as the primary point of contact for SBE clients, including state exchange leadership, policy teams, operations, IT, and compliance stakeholders.\\n\\tLead WBRs, QBRs, readiness reviews, and ad hoc working sessions with state partners.\\n\\tTranslate state policy decisions, regulations, and guidance into clear operational and technical action plans.\\n\\tManage escalations related to eligibility determinations, enrollment issues, consumer complaints, and legislative or policy-driven changes.\\n\\n\\nEligibility &amp; Enrollment Operations Leadership:\\n\\n\\n\\tProvide subject matter leadership across SBE eligibility and enrollment workflows: application processing, income/household updates, Medicaid/CHIP referrals, APTC/CSR reconciliation, and SEP processing.\\n\\tPartner with operations, QA, and training teams to ensure accurate, compliant consumer guidance aligned to state policy.\\n\\tMonitor and reduce trends in eligibility errors, rework, appeals, and consumer inquiries tied to state rules and system behavior.\\n\\n\\nProject &amp; Program Management:\\n\\n\\n\\tLead cross-functional initiatives supporting SBE operations: Open Enrollment readiness, policy and legislative changes, system releases, and program expansions.\\n\\tOwn project plans, timelines, dependencies, and risk mitigation strategies across eligibility and enrollment workstreams.\\n\\tCoordinate closely with state IT teams, system integrators, vendors, and internal partners to ensure smooth implementation.\\n\\tTelephony, Quality Management &amp; Contact Center Technology:\\n\\tOversee telephony and contact center platform usage, including IVR design, routing logic, ACD configurations, and reporting integrations.\\n\\tPartner with workforce management and QA teams to align staffing, forecasting, and quality assurance programs to service demand and compliance requirements.\\n\\tDrive improvements in call handling, abandonment, ASA, and first-contact resolution through telephony optimization and process changes.\\n\\n\\nAI &amp; Automation Leadership:\\n\\n\\n\\tIdentify and operationalize AI-enabled solutions (e.g., virtual assistants/chatbots, NLP-driven routing, predictive analytics, automated QA, RPA for eligibility tasks) to improve accuracy, speed, and consumer experience.\\n\\tLead pilots and scale successful automation initiatives into production, translating AI outcomes into measurable business cases and client-facing benefits.\\n\\tEnsure AI deployments maintain compliance, data privacy, and explainability appropriate for state healthcare environments.\\n\\n\\nData Analysis &amp; Performance Management:\\n\\n\\n\\tAnalyze operational and eligibility data across service levels, accuracy, timeliness, call drivers, ticket volumes, and enrollment outcomes.\\n\\tDevelop clear, executive-ready dashboards and narratives tailored to state stakeholders.\\n\\tUse data to forecast enrollment impacts, staffing needs, and operational risks during peak periods and policy changes.\\n\\n\\nCompliance, Quality &amp; Continuous Improvement:\\n\\n\\n\\tEnsure alignment with state statutes, regulations, CMS guidance, and contractual SLAs.\\n\\tPartner with QA, compliance, and policy teams to address eligibility errors, appeals, and audit findings.\\n\\tDrive continuous improvement initiatives focused on accuracy, efficiency, and consumer experience within state requirements.\\n\\tSupport SOP development, training updates, and change management tied to state policy and system changes.\\n\\n\\n&nbsp;\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"VIMO INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=8449F50F269641DA9457085C3D0164BE\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"4720 Iberia\",\"addressLocality\":\"Dallas\",\"addressRegion\":\"TX\",\"postalCode\":75207,\"addressCountry\":\"USA\"}},\"qualifications\":\"Basic Qualifications:\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree in Health Administration, Public Policy, Public Health, Business, Information Systems, or related field (or equivalent experience).\\r\\n\\t5+ years supporting a State-Based Exchange, Medicaid agency, or state eligibility program, with demonstrable eligibility and enrollment expertise.\\r\\n\\tProven client management and stakeholder engagement experience in multi-agency/state environments.\\r\\n\\t&nbsp;Strong project management background leading cross-functional initiatives.\\r\\n\\tHands-on experience with contact center telephony (IVR/ACD/routing), workforce management coordination, and QA frameworks.\\r\\n\\tDemonstrated use of data and analytics to drive decisions&mdash;comfortable producing dashboards and executive reports.\\r\\n\\tPractical experience implementing or managing AI/automation solutions in a contact center or eligibility operations context.\\r\\n\\tTechnical fluency with eligibility systems, CRM/contact center tools, reporting solutions, and integration points.\\r\\n\\tExcellent written and verbal communication skills, including experience presenting to state leadership.\\r\\n\\r\\n\\r\\nPreferred Qualifications:\\r\\n\\r\\n\\r\\n\\tDirect experience working with a State-Based Exchange authority or state health agency.\\r\\n\\tFamiliarity with CMS guidance, state audits, and exchange reporting requirements.\\r\\n\\tExperience with AI/ML vendors or platforms relevant to contact centers (chatbots, speech analytics, QA automation).\\r\\n\\tFamiliarity with common telephony and contact center platforms and reporting tools.\\r\\n\\tPMP, Agile, or similar project management certification.\\r\\n\\tExperience supporting multiple Open Enrollment periods within an SBE environment.\\r\\n\\r\\n\\r\\nKey Competencies:\\r\\n\\r\\n\\r\\n\\tDeep SBE eligibility and enrollment subject matter expertise\\r\\n\\tTelephony and contact center technology understanding\\r\\n\\tQuality management and QA program leadership\\r\\n\\tExperience applying AI and automation to operational problems\\r\\n\\tData-driven decision making and executive communication\\r\\n\\tCross-agency collaboration and change management\\r\\n\\tCalm leadership during Open Enrollment and policy changes\\r\\n\\r\\n\\r\\nCompensation and&nbsp;Benefits:\\r\\n\\r\\n\\r\\n\\tCompetitive compensation: Please note that salary and compensation may vary based on factors such as skills, experience,&nbsp;performance&nbsp;and location.\\r\\n\\r\\n\\r\\n\\r\\n\\tWe offer a comprehensive benefits package, including but not limited to:&nbsp;\\r\\n\\tHealth, Dental, Life, Disability, and Vision insurance&nbsp;\\r\\n\\tHealthcare spending or reimbursement accounts (HSA/FSA)&nbsp;\\r\\n\\tRetirement benefits (401k)&nbsp;\\r\\n\\tPaid time off&nbsp;\\r\\n\\tHolidays: 13 paid days per year&nbsp;\\r\\n\\tEducation&nbsp;assistance&nbsp;or tuition reimbursement-&nbsp;\\r\\n\\tEmployee discounts for Gym memberships &amp; commuting/travel&nbsp;assistance&nbsp;\\r\\n\\r\\n\\r\\nOur Vaues:\\r\\n\\r\\n\\r\\n\\tWe believe that working hard, when it is imbued with purpose, can and should be fun.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tYou&rsquo;ll&nbsp;find we are a &ldquo;can do&rdquo; place where people work together and roll up their sleeves to get the job done.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tEveryone has a voice; everyone&rsquo;s ideas count, and everyone is respected.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tWe have built a company, as well as a community of friends and colleagues, with respect for each other.&nbsp;\\r\\n\\r\\n\\r\\nInformation Security &amp; Data Protection Responsibilities:\\r\\n\\r\\n\\r\\n\\tThis role may involve access to sensitive, confidential, or regulated information. As part of your role, you will be expected to handle such information responsibly and in accordance with the organization&rsquo;s privacy, security, and data protection policies and procedures. Training specific to this role and the handling of sensitive, confidential, or regulated information is required.\\r\\n\\tBy accepting this role, you acknowledge your responsibility to safeguard sensitive information, use company systems and data only for authorized business purposes, and adhere to established security practices including access control, data classification, and least-privilege principles. You are required to comply with all applicable company policies, legal, regulatory, and contractual requirements governing the protection and appropriate use of information.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Basic Qualifications:\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree in Health Administration, Public Policy, Public Health, Business, Information Systems, or related field (or equivalent experience).\\r\\n\\t5+ years supporting a State-Based Exchange, Medicaid agency, or state eligibility program, with demonstrable eligibility and enrollment expertise.\\r\\n\\tProven client management and stakeholder engagement experience in multi-agency/state environments.\\r\\n\\t&nbsp;Strong project management background leading cross-functional initiatives.\\r\\n\\tHands-on experience with contact center telephony (IVR/ACD/routing), workforce management coordination, and QA frameworks.\\r\\n\\tDemonstrated use of data and analytics to drive decisions&mdash;comfortable producing dashboards and executive reports.\\r\\n\\tPractical experience implementing or managing AI/automation solutions in a contact center or eligibility operations context.\\r\\n\\tTechnical fluency with eligibility systems, CRM/contact center tools, reporting solutions, and integration points.\\r\\n\\tExcellent written and verbal communication skills, including experience presenting to state leadership.\\r\\n\\r\\n\\r\\nPreferred Qualifications:\\r\\n\\r\\n\\r\\n\\tDirect experience working with a State-Based Exchange authority or state health agency.\\r\\n\\tFamiliarity with CMS guidance, state audits, and exchange reporting requirements.\\r\\n\\tExperience with AI/ML vendors or platforms relevant to contact centers (chatbots, speech analytics, QA automation).\\r\\n\\tFamiliarity with common telephony and contact center platforms and reporting tools.\\r\\n\\tPMP, Agile, or similar project management certification.\\r\\n\\tExperience supporting multiple Open Enrollment periods within an SBE environment.\\r\\n\\r\\n\\r\\nKey Competencies:\\r\\n\\r\\n\\r\\n\\tDeep SBE eligibility and enrollment subject matter expertise\\r\\n\\tTelephony and contact center technology understanding\\r\\n\\tQuality management and QA program leadership\\r\\n\\tExperience applying AI and automation to operational problems\\r\\n\\tData-driven decision making and executive communication\\r\\n\\tCross-agency collaboration and change management\\r\\n\\tCalm leadership during Open Enrollment and policy changes\\r\\n\\r\\n\\r\\nCompensation and&nbsp;Benefits:\\r\\n\\r\\n\\r\\n\\tCompetitive compensation: Please note that salary and compensation may vary based on factors such as skills, experience,&nbsp;performance&nbsp;and location.\\r\\n\\r\\n\\r\\n\\r\\n\\tWe offer a comprehensive benefits package, including but not limited to:&nbsp;\\r\\n\\tHealth, Dental, Life, Disability, and Vision insurance&nbsp;\\r\\n\\tHealthcare spending or reimbursement accounts (HSA/FSA)&nbsp;\\r\\n\\tRetirement benefits (401k)&nbsp;\\r\\n\\tPaid time off&nbsp;\\r\\n\\tHolidays: 13 paid days per year&nbsp;\\r\\n\\tEducation&nbsp;assistance&nbsp;or tuition reimbursement-&nbsp;\\r\\n\\tEmployee discounts for Gym memberships &amp; commuting/travel&nbsp;assistance&nbsp;\\r\\n\\r\\n\\r\\nOur Vaues:\\r\\n\\r\\n\\r\\n\\tWe believe that working hard, when it is imbued with purpose, can and should be fun.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tYou&rsquo;ll&nbsp;find we are a &ldquo;can do&rdquo; place where people work together and roll up their sleeves to get the job done.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tEveryone has a voice; everyone&rsquo;s ideas count, and everyone is respected.&nbsp;\\r\\n\\r\\n\\r\\n\\r\\n\\tWe have built a company, as well as a community of friends and colleagues, with respect for each other.&nbsp;\\r\\n\\r\\n\\r\\nInformation Security &amp; Data Protection Responsibilities:\\r\\n\\r\\n\\r\\n\\tThis role may involve access to sensitive, confidential, or regulated information. As part of your role, you will be expected to handle such information responsibly and in accordance with the organization&rsquo;s privacy, security, and data protection policies and procedures. Training specific to this role and the handling of sensitive, confidential, or regulated information is required.\\r\\n\\tBy accepting this role, you acknowledge your responsibility to safeguard sensitive information, use company systems and data only for authorized business purposes, and adhere to established security practices including access control, data classification, and least-privilege principles. You are required to comply with all applicable company policies, legal, regulatory, and contractual requirements governing the protection and appropriate use of information.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\"><strong>Basic Qualifications:</strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Bachelor&rsquo;s degree in Health Administration, Public Policy, Public Health, Business, Information Systems, or related field (or equivalent experience).</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">5+ years supporting a State-Based Exchange, Medicaid agency, or state eligibility program, with demonstrable eligibility and enrollment expertise.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Proven client management and stakeholder engagement experience in multi-agency/state environments.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">&nbsp;Strong project management background leading cross-functional initiatives.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Hands-on experience with contact center telephony (IVR/ACD/routing), workforce management coordination, and QA frameworks.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Demonstrated use of data and analytics to drive decisions&mdash;comfortable producing dashboards and executive reports.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Practical experience implementing or managing AI/automation solutions in a contact center or eligibility operations context.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Technical fluency with eligibility systems, CRM/contact center tools, reporting solutions, and integration points.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Excellent written and verbal communication skills, including experience presenting to state leadership.</span></li>\r\n</ul>\r\n\r\n<p style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\"><strong>Preferred Qualifications:</strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Direct experience working with a State-Based Exchange authority or state health agency.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Familiarity with CMS guidance, state audits, and exchange reporting requirements.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Experience with AI/ML vendors or platforms relevant to contact centers (chatbots, speech analytics, QA automation).</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Familiarity with common telephony and contact center platforms and reporting tools.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">PMP, Agile, or similar project management certification.</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Experience supporting multiple Open Enrollment periods within an SBE environment.</span></li>\r\n</ul>\r\n\r\n<p style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\"><strong>Key Competencies:</strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Deep SBE eligibility and enrollment subject matter expertise</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Telephony and contact center technology understanding</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Quality management and QA program leadership</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Experience applying AI and automation to operational problems</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Data-driven decision making and executive communication</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Cross-agency collaboration and change management</span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\">Calm leadership during Open Enrollment and policy changes</span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Compensation and&nbsp;Benefits:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Competitive compensation: Please note that salary and compensation may vary based on factors such as skills, experience,&nbsp;performance&nbsp;and location.</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">We offer a comprehensive benefits package, including but not limited to:&nbsp;<br />\r\n\tHealth, Dental, Life, Disability, and Vision insurance&nbsp;</span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Healthcare spending or reimbursement accounts (HSA/FSA)&nbsp;</span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Retirement benefits (401k)&nbsp;</span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Paid time off&nbsp;</span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Holidays: 13 paid days per year&nbsp;</span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Education&nbsp;assistance&nbsp;or tuition reimbursement-&nbsp;</span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Employee discounts for Gym memberships &amp; commuting/travel&nbsp;assistance&nbsp;</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Our Vaues:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">We believe that working hard, when it is imbued with purpose, can and should be fun.&nbsp;</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">You&rsquo;ll&nbsp;find we are a &ldquo;can do&rdquo; place where people work together and roll up their sleeves to get the job done.&nbsp;</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Everyone has a voice; everyone&rsquo;s ideas count, and everyone is respected.&nbsp;</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">We have built a company, as well as a community of friends and colleagues, with respect for each other.&nbsp;</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left: 24px; margin-bottom: 11px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"line-height:115%\"><span new=\"\" roman=\"\" times=\"\">Information Security &amp; Data Protection Responsibilities:</span></span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left: 8px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span new=\"\" roman=\"\" times=\"\">This role may involve access to sensitive, confidential, or regulated information. As part of your role, you will be expected to handle such information responsibly and in accordance with the organization&rsquo;s privacy, security, and data protection policies and procedures. Training specific to this role and the handling of sensitive, confidential, or regulated information is required.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom: 11px; margin-left: 8px; text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span new=\"\" roman=\"\" times=\"\">By accepting this role, you acknowledge your responsibility to safeguard sensitive information, use company systems and data only for authorized business purposes, and adhere to established security practices including access control, data classification, and least-privilege principles. You are required to comply with all applicable company policies, legal, regulatory, and contractual requirements governing the protection and appropriate use of information.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n",
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    "description": "About VIMO: \n\nVimo® started as the “Expedia” of health insurance, and now we’re transforming government IT infrastructures with our proven SaaS and AI...",
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