Front Desk Agent - Mountaineer Lodge

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  "last_changed_at": "2026-06-06T08:46:29.872Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Mountaineer Lodge, Lake Louise, Alberta, T0L 1E0, Canada",
    "city": "Mountaineer Lodge",
    "region": null,
    "country": "Canada",
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    "confidence": 0.95
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    "location": {
      "raw": "Mountaineer Lodge, Lake Louise, Alberta, T0L 1E0, Canada",
      "city": "Mountaineer Lodge",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
      "Canada"
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{
  "list_job": {
    "id": "137",
    "isRemote": null,
    "location": {
      "city": "Mountaineer Lodge, Lake Louise",
      "state": "Alberta"
    },
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    "departmentId": "18677",
    "locationType": "0",
    "jobOpeningName": "Front Desk Agent - Mountaineer Lodge",
    "departmentLabel": "Front Desk",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Mountaineer Lodge, Lake Louise",
      "state": "Alberta",
      "postalCode": "T0L 1E0",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-06-04",
    "atsLocation": {
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      "state": null,
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    "description": "<ul>\n<li><span style=\"color: #2d2d2d; font-size: 16px\">Must have legal work status in Canada. No LMIA available</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 16px\"> housing available</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 16px\">health benefits</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 16px\">staff events and activities</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 16px\">summer bonus </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #2d2d2d; font-size: 16px\"><span style=\"font-weight: bold\">Two positions . One is permanent to start end of May  and one  is seasonal  - June  to October.</span><br><br>The Mountaineer Lodge offer a friendly professional workplace with opportunity to grow with the company. This family-owned properties of 80 rooms offers warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests. </span><span><span style=\"font-size: 16px\"> </span></span></p>\n<p><span style=\"color: #2d2d2d; font-size: 16px\">For more information about our property, location and staff accommodation, please visit us at  </span><a href=\"http://www.mountaineerlodge.jobs\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 16px\">www.mountaineerlodge.jobs</span></a></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #424242; font-size: 16px\">Position Overview: </span></span></p>\n<p><span style=\"color: #424242\">You will represent the hotel to the guest throughout their stay.  This will include working with all hotel personnel to help ensure every guest experiences personalized customer care.</span><span> Your attention to detail, strong communication skills, and ability to handle inquiries and requests will contribute to the overall positive guest experience.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #424242; font-size: 16px\">Key Responsibilities:</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #424242\">Guest Check-in and Check out.</span></span></p>\n<ul>\n<li><span>Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process.</span></li>\n<li><span>Knows room locations, types of rooms available, and room rates.</span></li>\n<li><span>Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #424242\">Reservations</span></span></p>\n<ul>\n<li><span style=\"color: #595959\">Takes same day reservations, future reservations and cancellations through phone, in person and online.</span></li>\n<li><span style=\"color: #595959\">Maintains an inventory of vacancies, reservations and room assignments.</span></li>\n<li><span>Ensure accuracy of guest information, preferences, and special requests in the reservation system</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #424242\">Guest Services/Promotions</span></span></p>\n<ul>\n<li><span>Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel.</span></li>\n<li><span>Maintains customers’ privacy.</span></li>\n<li><span>Maintains a high level of professional interactions, appearance and demeanour.</span></li>\n<li><span>Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #424242\">Front Desk Operations/Administration</span></span></p>\n<ul>\n<li><span style=\"color: #424242\">Keep a neat and clean work area.</span></li>\n<li><span style=\"color: #424242\">Communicate key information to relevant departments.</span></li>\n<li><span style=\"color: #424242\">Process guest payments accurately</span></li>\n<li><span style=\"color: #424242\">Handle guest complaints and ensure appropriate resolution. Escalate as needed.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #424242\">Collaboration /teamwork</span></span></p>\n<ul>\n<li><span>Reports any unusual occurrences or requests to the manager or assistant manager.</span></li>\n<li><span>Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.</span></li>\n<li><span>Coordinates guest room maintenance work with the engineering and maintenance division</span></li>\n<li><span>Manages and resolves all guest complaints in a professional and courteous manner.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #595959\">Security and Safety</span></span></p>\n<ul>\n<li><span style=\"color: #595959\">Follow all hotel guidelines for safety and security of guests and staff</span></li>\n<li><span>Monitor the lobby area to maintain a safe and welcoming environment for guests and employees.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #424242; font-size: 16px\">Qualifications and Skills</span></span><span style=\"font-weight: bold\"><span style=\"color: #424242; font-size: 16px\">:</span></span></p>\n<ul>\n<li><span>High school diploma or equivalent preferred.</span></li>\n<li><span>Previous hotel-related experience preferred.</span></li>\n<li><span>Ability to communicate with public, hotel staff, and management in a professional manner.</span></li>\n<li><span>Ability to learn and adhere to proper credit, check cashing, and cash handling policies </span></li>\n</ul>\n<p><span>and procedures. Able to properly secure guest information.</span></p>\n<ul>\n<li><span>Ability to learn safety, emergency, and accident prevention policies and procedures.</span></li>\n<li><span>Willing to work a flexible schedule, including weekends and holidays.</span></li>\n<li><span>A team player willing to help colleagues in other departments when needed</span></li>\n<li><span>Reliable and punctual</span></li>\n<li><span>Willing and able to live and work in a small community.</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Working Conditions:</span></span></p>\n<p><br></p>\n<ul>\n<li><span>Standing and your feet 4- 8 hours per day, </span></li>\n<li><span>Sometimes dealing with difficult customers and unexpected interactions</span></li>\n<li><span>Fast pace high stress environment sometimes</span></li>\n<li><span>Shift work, evenings, and weekends etc. </span><br></li>\n</ul>\n<p><span style=\"font-size: 16px\"><span> </span></span></p>\n<p>#ML</p>",
    "compensation": "$19.00 - $20.50 / hour",
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    "jobOpeningName": "Front Desk Agent - Mountaineer Lodge",
    "departmentLabel": "Front Desk",
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    "minimumExperience": "Mid-level",
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