Service Desk Technician II

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  "source_hash": "042da616b53eb982e8d0af2c64442032c398b5843c27b5476938bb23cb5c657f",
  "last_changed_at": "2026-06-13T09:13:41.082Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "HIB CA (Walnut Creek), Walnut Creek, CA, United States",
    "city": "Walnut Creek",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T09:54:03.942Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "HIB CA (Walnut Creek), Walnut Creek, CA, United States",
      "city": "Walnut Creek",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "Id": "e8aa4987-1138-46f6-a428-b38caec63929",
  "Title": "Service Desk Technician II",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "13e45c67-932b-5369-a108-4a7bf9d48ea8",
      "Address": {
        "City": "Walnut Creek",
        "Line1": "1350 Carlback Ave.",
        "Line2": null,
        "State": {
          "Code": "CA",
          "Name": "California"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "94596"
      },
      "Coordinates": {
        "Latitude": 37.9040780162957,
        "Longitude": -122.06044910474422
      },
      "DisplayName": false,
      "LocalizedName": null,
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "HIB CA (Walnut Creek)"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-06-12T15:29:39.729Z",
  "JobCategoryName": "Information Technology",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "The Service Desk Technician II is responsible for delivering end-to-end support for Heffernan Group employees to ensure smooth operation of hardware and software so that employees (customers) can execute business initiatives. By partnering with employees and technology groups, the Service Desk Technician ensures all incidents are analyzed and resolved within the promised timeframes. The Service Desk Technician will receive, prioritize, document, and actively resolve customer Service Desk requests. Problem resolution may involve the use of diagnostic and request tracking tools. This role will require troubleshooting areas in-person, by phone, through email, chat, and/or remote assistance in a timely fashion, while providing friendly customer service.",
  "MatchedLocations": [],
  "RequisitionNumber": "SERVI001670"
}