Geek Squad Agent (Retail Store)

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      "Value": "<div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.<br /><br /><strong>What you&rsquo;ll do</strong></span></span></div><ul><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Provide positive, timely service to customers during the check-in and checkout process</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Help customers set up new devices and provide advice on whether to repair or replace old devices</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Monitor service queues and provide accurate status updates to customers</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Maintain knowledge and skillsets through certified training courses</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Clearly communicate and partner with fellow agents</span></span></div></li></ul><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Basic qualifications</strong></span></span></div><ul><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">3 months of experience working in retail or customer service</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Ability to work a flexible schedule, including holidays, nights and weekends</span></span></div></li></ul><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Preferred qualifications</strong></span></span></div><ul><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Passion for technology and desire to solve problems</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Ability to adapt and learn new skills in a fast-paced industry</span></span></div></li></ul><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>What&rsquo;s in it for you</strong><br /><br />We&rsquo;re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.<br /><br />Our benefits include:</span></span></div><ul><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Competitive pay</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Great employee discount</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Financial savings and retirement resources</span></span></div></li><li><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Support for your physical and mental well-being</span></span></div></li></ul><div><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.<br /><br />Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our <a href=\"https://sn.bestbuy.com/myhr?id=kb_article&amp;sysparm_article=KB0234548\">Incentive Programs Summary</a>.<br /><br />For more information about benefits, LOA and paid time off, please refer to our <a href=\"https://benefitsguide.bestbuy.com/\">Benefits Guide</a>.<br /><br /><strong>About us</strong><br /><br />As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br /><br />Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;<br />\n\n<iframe id = https://player.vimeo.com/video/1099511518?wmode=transparent title='Job video' src=https://player.vimeo.com/video/1099511518?wmode=transparent style='max-width:100%;width:400px;height:300px' type='text/html' frameborder='0'></iframe>\n\n<br /><br />Best Buy is an equal opportunity employer.<br /><br /><strong>Application deadline:</strong> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div>",
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