Operational Support Specialist

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    "datePosted": "2026-05-14T04:00:00.000Z",
    "description": "<h2>About Us</h2>\n<p><strong><u>Company Overview</u></strong></p>\n<p>Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada.  In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.</p>\n<p> </p>\n<p>Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development.  By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets.  As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.</p>\n<h2>Overview</h2>\n<p><strong><u>Position Overview</u></strong></p>\n<p>The Operations Support Specialist is responsible for the oversight, optimization, and governance of operational systems and support processes that enable field operations, fleet technology, and safety compliance. This role exercises independent judgment in prioritizing operational needs, establishing system standards, and leading technology-related initiatives that directly impact operational effectiveness.</p>\n<p> </p>\n<p>Serving as a subject matter expert and system owner for key operational platforms, the Operations Support Specialist partners with internal stakeholders and external vendors to develop solutions, define best practices, and drive continuous improvement across operational processes.</p>\n<h2>Responsibilities and Qualifications</h2>\n<strong><u>Key Responsibilities</u></strong>\n<strong>Operational Support Governance & Prioritization</strong>\n<ul>\n <li>Own and manage the operational support intake and prioritization framework for technical and service requests submitted through Zendesk, ensuring alignment with business priorities and service-level expectations</li>\n <li>Establish standards for issue resolution, escalation, and communication with field and branch teams</li>\n <li>Serve as the primary escalation point for complex operational system issues, determining resolution paths and vendor engagement</li>\n</ul> \n<strong>Technology & Systems Expertise</strong>\n<ul>\n <li>Serve as subject matter expert and system administrator for Samsara, Trimble, and related operational platforms</li>\n <li>Oversee system accuracy, data integrity, and audit processes; identify risks and implement corrective actions</li>\n <li>Partner with IT to evaluate, prioritize, and implement system enhancements, dashboards, and reporting tools</li>\n</ul> \n<strong>Training Strategy & Enablement</strong>\n<ul>\n <li>Design, develop, and oversee training programs for operational systems to promote consistent and compliant usage</li>\n <li>Assess training effectiveness and system adoption, implementing improvements based on performance data</li>\n <li>Evaluate new vendor features and lead internal testing, implementation, and training for approved solutions</li>\n</ul> \n<strong>Vendor & Fleet Technology Oversight</strong>\n<ul>\n <li>Provide operational oversight of fleet technology platforms, including telematics, in-vehicle cameras, and mobile device management (MDM)</li>\n <li>Define deployment standards, compliance requirements, and monitoring protocols</li>\n <li>Coordinate with vendors and internal teams to plan implementations and resolve performance issues</li>\n <li>Manage driver devices and MDM systems to ensure compliance and adoption</li>\n <li>Provide real-time support for driver device issues</li>\n</ul> \n<strong>Cross-Functional Collaboration & Process Improvement</strong>\n<ul>\n <li>Lead and participate in cross-functional initiatives with Operations, IT, Safety, and Legal teams</li>\n <li>Analyze operational data and trends to recommend process improvements that enhance efficiency and compliance</li>\n <li>Prepare reports and insights to support operational decision-making and process updates</li>\n</ul> \n<strong>Additional Responsibilities & Miscellaneous</strong>\n<ul>\n <li>Perform other duties as assigned to support fleet and corporate objectives</li>\n</ul>  \n<strong><u>Qualifications</u></strong>\n<ul>\n <li>2+ years of experience in operations, logistics, operational systems, or administrative support with increasing responsibility</li>\n <li>Proven ability to exercise independent judgment in managing priorities, systems, or processes impacting business operations</li>\n <li>Hands-on experience with telematics or operational platforms such as Samsara, Trimble, or similar systems</li>\n <li>Proficiency with ERP systems and standard business software (Excel, Outlook, reporting tools)</li>\n <li>Strong written and verbal communication skills</li>\n</ul>\n<strong>Preferred Qualifications</strong>\n<ul>\n <li>Experience in construction, building materials, logistics, or wholesale distribution environments</li>\n <li>Experience supporting or leading technology implementations or cross-functional initiatives</li>\n <li>Familiarity with Zendesk or similar ticketing platforms</li>\n</ul>\n<p> </p>\n<h2>Compensation and Benefits</h2>\n<strong><u>Reports To</u></strong>Director of Fleet \n<strong><u>Compensation</u></strong>The listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.\n<ul>\n <li><strong>Base:</strong> $31.25 - $45.67 per hour</li>\n <li><strong>Bonus:</strong> 15% Target Bonus</li>\n <li><strong>Total Compensation (Base + Bonus):</strong> The successful candidate could reasonably expect a Total Compensation Package in the range of $74,750 - $109,243</li>\n <li><strong>Equity:</strong> This role is not eligible for equity opportunities, awards or grants</li>\n</ul>  \n<strong><u>Benefits</u></strong>At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:\n<ul>\n <li>Medical, Dental and Vision plans with leading national providers</li>\n <li>Health Savings Account (HSA) / Flexible Spending Account (FSA)</li>\n <li>Company Provided Basic Life and Accident Death & Dismemberment (AD&D)</li>\n <li>Voluntary Life and Accidental Death & Dismemberment (AD&D)</li>\n <li>Critical illness, Hospital Indemnity, Accident Coverage</li>\n <li>Legal Insurance Plan</li>\n <li>Paid Time Off (PTO) & Paid Company Holidays</li>\n <li>401(k) plan with generous company match</li>\n</ul>\n<p> </p>\n<h2>Statements</h2>\n<p><strong><u>Equal Opportunity Employer</u></strong></p>\n<p>Foundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.</p>\n<p> </p>\n<p>In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [email protected].</p>\n<p> </p>\n<p><strong><u>Posting Period</u></strong></p>\n<p>This job will be posted for at least 5 days, starting on the initial post date reflected above.</p>\n<h2>Salary Range</h2>Min: USD $30.00/Hr., Max: USD $35.00/Hr.",
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