Universal Banker

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong><span style=\"font-size:13px;\">Summary:&nbsp;</span></strong></p><p style=\"margin-bottom:6.0pt;\"><span style=\"font-size:13px;\">Engage in proactive sales and customer service activities, including CSR transactions. &nbsp;Responsible for retaining, growing, and servicing consumer and business relationships by identifying financial goals and needs while recommending appropriate deposit, loan and other banking products and services.</span></p><p><strong><span style=\"font-size:13px;\">Loan Officer:</span></strong></p><p><span style=\"font-size:13px;\">Assists in the consumer lending needs of the banking office, ensuring that established policies and procedures are followed.</span></p><p><strong><span style=\"font-size:13px;\">Deposit Accounts Representative:</span></strong></p><p><span style=\"font-size:13px;\">Assists in new and existing deposit account operations of the office, ensuring that established policies and procedures are followed.</span></p><p><strong><span style=\"font-size:13px;\">Customer Service Representative:</span></strong></p><p><span style=\"font-size:13px;\">Sells and cross-sells bank products and services, recognizes customer needs and makes referrals and gives excellent customer service. Receives and pays out money and keeps records of money and negotiable instruments involved in financial transactions.</span></p><p style=\"margin-bottom:6.0pt;\"><strong><span style=\"font-size:13px;\">Essential Duties and Responsibilities: </span></strong><span style=\"font-size:13px;\">include the following. Other duties may be assigned.</span></p><p style=\"margin-bottom:6.0pt;\"><br></p><p style=\"margin-bottom:6.0pt;\"><strong><u><span style=\"font-size:13px;\">Loan Officer</span></u></strong></p><ul style=\"list-style-type: disc;\"><li><span style=\"line-height:150%;font-size:13px;\">Responds to customer information requests or inquiries involving loans; works with appropriate departments to meet customer loan needs.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Answers customer and prospective customer questions regarding current rates, types of loans available, and current loan status.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Interviews applicants and requests specified information for loan application.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Reviews loan requests in a thorough and timely manner and presents recommendations for approval or denial of requests in a format consistent with Bank policy and regulatory guidelines.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Inputs customer application data into consumer lending platform, ensuring all required documentation is collected, credit report is reviewed, and any exceptions are documented and within loan policy.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Analyzes applicant&rsquo;s financial status, credit, and property evaluation to determine feasibility of granting loan or submits application to credit analyst for verification and recommendation.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Prepares appropriate loan work sheet and loan summary for all required loans.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Prepares appropriate loan papers and verifies completeness of data.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Corresponds with credit bureaus, employers, and personal references to check credit and personal references.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Notifies customers by mail, email, telephone</span><span style=\"line-height:150%;font-size:13px;\">, or in person of acceptance or rejection of application.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Ensures timely flow of loan closing packet to proper correspondents.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assists with managing office loan portfolio credit quality and maintains low delinquency consistent with Bank guidelines.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assists in making collection calls on office delinquent accounts.&nbsp;</span></li><li><span style=\"line-height:150%;font-size:13px;\">Actively works to resolve loan exceptions.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Cross-sells other Company products and services to loan customer.</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist with Indirect Loan Team.</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist mortgage and commercial lenders in preparing loan applications and for closings.</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist customers with mortgage applications through website application and collect documentation to receive closed mortgage loan incentive.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assisting customers with loan pay off requests.</span></li></ul><p><strong><u><span style=\"font-size:13px;\">Deposit Accounts Representative:</span></u></strong></p><ul style=\"list-style-type: disc;\"><li><span style=\"line-height:150%;font-size:13px;\">Takes and receives all calls regarding new and existing deposit accounts.&nbsp;</span></li><li><span style=\"line-height:150%;font-size:13px;\">Opens new deposit accounts, including checking, savings, and CD/IRA&rsquo;s.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Performs maintenance on deposit accounts, including checking, savings, and CD/IRA&rsquo;s.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Cross-sells other Company products and services to deposit customer.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assists customers with wire transfer requests adhering to the Wire Transfer Procedures.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Actively works to resolve deposit exceptions.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Manages NSF report and contacts deposit customers for collection.</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist Banking Office Manager with monthly reporting.</span></li></ul><p style=\"margin-bottom:6.0pt;\"><strong><u><span style=\"font-size:13px;\">Customer Service Representative:</span></u></strong></p><ul style=\"list-style-type: disc;\"><li><span style=\"line-height:150%;font-size:13px;\">Provides excellent customer service by direct contact or by answering the telephone, assisting customers with questions and concerns regarding their TCB accounts, or directing customers to the appropriate personnel for assistance.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Greeting customers as they walk into our lobby or pull into the drive thru.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Knowledgeable of Bank&rsquo;s products and services and explains to customers accurately.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Explains, promotes, and refers products and services.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Explains, promotes, and refers to Community Financial Advisors, Financial Services Officer, Mortgage and Commercial Lenders.&nbsp;</span></li><li><span style=\"line-height:150%;font-size:13px;\">Receives checks and cash for deposit and loan payments; verifies amount and examines checks for endorsements.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Cashes checks and pays out money after verification of signatures and customer balances.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Places holds on accounts per the Funds Availability Policy.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Accepts stop payment requests as needed.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Completes applicable forms and maintenance as needed.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Completes check orders for customers as needed.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assists customers with access to safety deposit boxes.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Maintains individual cash drawer limit and verifies all cash entered.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Prepares work for teller processing.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Checks all incoming cash for fraud and/or counterfeit currency.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Inspect checks presented for fraud.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Balances currency, coin and checks in drawer at end of shift and compares totaled amount with data displayed in the teller processing system.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Accurately enters information into &ldquo;Work with Person&rdquo; in the teller processing system.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assists with opening and closing of the banking office.</span></li><li><span style=\"line-height:150%;font-size:13px;\">May log night deposits or open night drop as needed.&nbsp;</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist with back up and/or balance ATM as needed. &nbsp;</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist as Vault Backup CSR.</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist with enrolling customers in Online Banking with Bill Pay.</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist with VISA Check Card activations.</span></li><li><span style=\"line-height:150%;font-size:13px;\">May maintain inventory of supplies in customer service area and assist with office supply ordering.&nbsp;</span></li><li><span style=\"line-height:150%;font-size:13px;\">May assist with completion of the Safe Deposit Box Audit.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Attends training as needed or assigned.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Efficiently operates copy machines.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Represents the Bank in community involvement activities.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Sets a positive example for all banking office employees.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assisting with referrals, product knowledge, sales training, etc.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assists in guiding and mentoring CSR&rsquo;s.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Providing overrides and check approvals within authority.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Assisting with disputes. Completes dispute forms and forwards them to appropriate departments for review and processing</span></li><li><span style=\"line-height:150%;font-size:13px;\">Cashier&rsquo;s Checks signing authority.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Travel Notifications.</span></li><li><span style=\"line-height:150%;font-family:Arial;font-size:13px;\">Follows and supports the Company&rsquo;s policies and procedures accurately.</span></li><li><span style=\"line-height:150%;font-family:Arial;font-size:13px;\">Positively represents the Company&rsquo;s culture and values.&nbsp;</span></li><li><span style=\"line-height:150%;font-family:Arial;font-size:13px;\">Achieves annual goals as assigned.</span></li><li><span style=\"line-height:150%;font-size:13px;\">Completes annual required regulatory training curriculums as assigned.</span></li></ul><p style=\"margin-bottom:6.0pt;\"><strong><span style=\"font-size: 13px; font-family: arial, sans-serif;\">Supervisory Responsibilities</span></strong></p><p><span style=\"font-size: 13px; font-family: arial, sans-serif;\">This job has no supervisory responsibilities.</span></p><p><strong><span style=\"font-size:13px;\">Qualifications:&nbsp;</span></strong></p><p><span style=\"font-size:13px;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style=\"margin-bottom:6.0pt;\"><span style=\"font-size:13px;\">&nbsp;<strong>Education and/or Experience</strong></span></p><p><strong><span style=\"font-size:13px;\"> </span></strong><span style=\"font-size:13px;\">High school diploma or general education degree (GED); or one to two years of&nbsp;</span><span style=\"font-size:13px;\">related experience and/or training; or equivalent combination of education and&nbsp;</span><span style=\"font-size:13px;\">experience. Training in Collections, CFA, Deposit Account Platform, Deposit Ops Shadowing, Consumer Loan Platform, Loan Ops Shadowing, Lending Authority training completion.</span></p><p style=\"margin-bottom:6.0pt;\"><span style=\"font-size:13px;\">&nbsp;<strong>Language Skills</strong></span></p><p><span style=\"font-size:13px;\">&nbsp; Ability to read and comprehend simple instructions, short correspondence and&nbsp;</span><span style=\"font-size:13px;\">memos. Ability to write simple correspondence. Ability to effectively present&nbsp;</span><span style=\"font-size:13px;\">information in one-on-one and small group situations to customers and employees&nbsp;</span><span style=\"font-size:13px;\">of the organization.</span></p><p style=\"margin-bottom:6.0pt;\"><span style=\"font-size:13px;\">&nbsp;<strong>Mathematical Skills</strong></span></p><p><strong><span style=\"font-size:13px;\"> </span></strong><span style=\"font-size:13px;\">Ability to add, subtract, multiply and divide in all unites of measure, using whole&nbsp;</span><span style=\"font-size:13px;\">numbers, common fractions and decimals. Ability to compute rate, ratio, discounts&nbsp;</span><span style=\"font-size:13px;\">and interest.&nbsp;</span></p><p><span style=\"font-size:13px;\">&nbsp;</span><strong><span style=\"font-size:13px;\">Reasoning Ability</span></strong></p><p><strong><span style=\"font-size:13px;\"> </span></strong><span style=\"font-size:13px;\">Ability to apply common sense understanding to carry out detailed but uninvolved&nbsp;</span><span style=\"font-size:13px;\">written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</span></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;\"><strong><span style=\"font-size:13px;\">Certifications, Licenses, Registrations</span></strong></p><p style=\"margin-left:.5in;\"><span style=\"font-size:13px;\">Valid Ohio Drivers License</span></p><p style=\"margin-left:.5in;\"><span style=\"font-size:13px;\">Licensed Notary Public &ndash;Ohio&nbsp;</span></p><p style=\"margin-left:.5in;\"><span style=\"font-size:13px;\">Limited Line License</span></p><p style=\"margin-left:.5in;\"><span style=\"font-size:13px;\">NMLS</span></p><p><strong><span style=\"font-size:13px;\">Physical Demands:&nbsp;</span></strong></p><p><span style=\"font-size:13px;\">Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</span></p><p><span style=\"font-size:13px;\">&nbsp;</span><span style=\"font-size:13px;\">While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.</span></p><p><strong><span style=\"font-size:13px;\">Work Environment:&nbsp;</span></strong></p><p><span style=\"font-size:13px;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p><span style=\"font-size:13px;\">&nbsp;</span><span style=\"font-size:13px;\">The noise level in the work environment is usually moderate.</span></p><p><br></p></div></div></div></div></div></div></div></div></div></div>\n",
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