Customer Service Representative

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Calibri, sans-serif;\">DAP is looking to hire <strong>Customer Service Representative</strong> at our <strong>Baltimore, MD&nbsp;</strong>Location.</span></p><p><span style=\"font-family: Calibri, sans-serif;\">The customer is everything at DAP and our<strong>&nbsp;Customer Service Representatives</strong> take first class care of them. &nbsp;They roll up their sleeves and handle anything requested by our&nbsp;<u>field sales reps</u>&nbsp;and our&nbsp;<u>B2B customers</u>&nbsp;(<u>dealers and distributors</u>) that will keep orders on-track and on-time. &nbsp;</span></p><p><span style=\"font-family: Calibri, sans-serif;\">Upon completion of the training program,&nbsp;<strong>this rep will work 9:30 am - 6:00 pm.</strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><strong><u>RESPONSIBILITIES:</u></strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">Engage with&nbsp;<u>our sales reps and B2B customers</u>&nbsp;via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Document all customer interactions and maintain accurate records in our system.</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Proactively identify opportunities to enhance the customer experience and contribute to process improvements.</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><strong><u>REQUIREMENTS:.</u></strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">Must be able to work 9:30 am - 6:00 pm</span></li><li><span style=\"font-family: Calibri, sans-serif;\">High School (or equivalent)&nbsp;</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Effective communications skills – verbal and written, SAP experience a plus</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Grace under pressure – remain positive and focused to the task at hand</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Effective problem-solving skills – quick on your feet and can think outside of the box&nbsp;</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Ability to multi-task and prioritize work all with a sense of urgency</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.&nbsp;</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><strong><u>Benefits:</u></strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">Medical, Dental and Vision Insurance&nbsp;</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Company Provided Life Insurance</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Paid Time Off (PTO)</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Company-paid short-term and long-term disability</span></li><li><span style=\"font-family: Calibri, sans-serif;\">401(k) plans</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Employer-funded pension plan</span></li><li><span style=\"font-family: Calibri, sans-serif;\">Tuition Reimbursement</span></li></ul><p style=\"margin-left: 0.5in;\">&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><strong><u>Pay Range</u></strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Calibri, sans-serif;\">$19 - $22 per hour.</span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p><span style=\"font-family: Calibri, sans-serif;\"><strong><u>About DAP</u></strong></span></p><p><span style=\"font-family: Calibri, sans-serif;\">DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.</span></p><p><span style=\"font-family: Calibri, sans-serif;\">You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.</span></p><p><span style=\"font-family: Calibri, sans-serif;\">At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP’s history, culture and benefits at www.dap.com/careers/</span></p><p><span style=\"font-family: Calibri, sans-serif;\"><i><strong>DAP - On the job since 1865.</strong></i></span></p><p><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p>",
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