TxDMV - Lemon Law Investigator - Enforcement Legal Team

SUBMISSION OF APPLICATION : To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. State Classification: Investigator V Telework may be available based on TxDMV operational needs. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Investigates complaints and/or inquiries regarding business activities regulated by the Department. Work requires contact with consumers, industry executives, attorneys, governmental officials, and private entities. Work may require up to 10% travel. Employees at this level perform work independently with limited supervision and with considerable latitude for the use of initiative and independent judgment. Any unusual issues are referred to the supervisor. ESSENTIAL DUTIES Reviews and evaluates consumer complaints to determine if the consumer is eligible for relief under applicable state law Conducts investigations and/or inspections of consumer’s motor vehicle documents, observations, and findings Evaluates complaints filed to determine applicability of regulatory statutes Identifies, gathers, and examines complex records necessary to complete investigations Prepares comprehensive investigative or inspection reports Maintains investigation(s) files and reports Conducts informal mediations between parties to settle disputes Coordinates with regulated businesses and consumers regarding complaints Answers inquiries and provides guidance to regulated businesses Conducts research of state and federal statutes, regulations and other issues affecting area of jurisdiction Maintains case files May be required to make public presentations to outside agencies May provide expert testimony in administrative hearings Performs other job-related duties as assigned . KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Automotive technology and industry operations Analyzing and organizing technical data Auditing and investigative methods, practices and procedures Skill in: Conducting mediations and/or resolving issues with parties Public relations for maintaining effective working relationships with individuals and groups Ability to: Communicate effectively, both orally and in writing Work under limited supervision Evaluate, plan, organize, and conduct investigations Interpret and apply state and federal laws and regulations Conduct interviews and gather facts Evaluate findings from an investigation Prepare investigation reports Work effectively with members of local, state, and federal agencies Communicate effectively with both internal and external customers Train others Respect confidentiality Understand business ethics, policies and procedures, and organizational standards Protect sensitive and confidential information SUBMISSION OF APPLICATION : To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas . Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. State Classification: Investigator V Telework may be available based on TxDMV operational needs. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Investigates complaints and/or inquiries regarding business activities regulated by the Department. Work requires contact with consumers, industry executives, attorneys, governmental officials, and private entities. Work may require up to 10% travel. Employees at this level perform work independently with limited supervision and with considerable latitude for the use of initiative and independent judgment. Any unusual issues are referred to the supervisor. ESSENTIAL DUTIES Reviews and evaluates consumer complaints to determine if the consumer is eligible for relief under applicable state law Conducts investigations and/or inspections of consumer’s motor vehicle documents, observations, and findings Evaluates complaints filed to determine applicability of regulatory statutes Identifies, gathers, and examines complex records necessary to complete investigations Prepares comprehensive investigative or inspection reports Maintains investigation(s) files and reports Conducts informal mediations between parties to settle disputes Coordinates with regulated businesses and consumers regarding complaints Answers inquiries and provides guidance to regulated businesses Conducts research of state and federal statutes, regulations and other issues affecting area of jurisdiction Maintains case files May be required to make public presentations to outside agencies May provide expert testimony in administrative hearings Performs other job-related duties as assigned . KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Automotive technology and industry operations Analyzing and organizing technical data Auditing and investigative methods, practices and procedures Skill in: Conducting mediations and/or resolving issues with parties Public relations for maintaining effective working relationships with individuals and groups Ability to: Communicate effectively, both orally and in writing Work under limited supervision Evaluate, plan, organize, and conduct investigations Interpret and apply state and federal laws and regulations Conduct interviews and gather facts Evaluate findings from an investigation Prepare investigation reports Work effectively with members of local, state, and federal agencies Communicate effectively with both internal and external customers Train others Respect confidentiality Understand business ethics, policies and procedures, and organizational standards Protect sensitive and confidential information MINIMUM REQUIREMENTS Education Graduation from high school or equivalent College education or technical training in law enforcement, investigations or a related field may be substituted for experience on a year-per-year basis. Experience Seven years progressively responsible experience in investigative work or in the automotive industry in a technical or service field. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver%27s license is required. If not currently a Texas resident, must obtain a Texas Driver%27s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver’s record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612 . MINIMUM REQUIREMENTS Education Graduation from high school or equivalent College education or technical training in law enforcement, investigations or a related field may be substituted for experience on a year-per-year basis. Experience Seven years progressively responsible experience in investigative work or in the automotive industry in a technical or service field. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver%27s license is required. If not currently a Texas resident, must obtain a Texas Driver%27s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver’s record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612 .

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