Help Desk Technician (55204)

{
  "content_hash": "b8d69f1468e391dcf76405b31cde6987108b9d02b2e5890f0a21711175cd9a3d",
  "source_hash": "de0653f74fbe85519ed11e050ebe406ff28fb415f25bb08e058b837ae5c67ad1",
  "last_changed_at": "2026-06-02T10:09:33.546Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Administrative Office - Cocoa Beach, FL 32932; 1600 Minutement Causeway, Cocoa Beach, FL, 32932, USA",
    "city": "Cocoa Beach",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": 21.05,
  "inferred_at": "2026-06-04T10:00:55.140Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Administrative Office - Cocoa Beach, FL 32932; 1600 Minutement Causeway, Cocoa Beach, FL, 32932, USA",
      "city": "Cocoa Beach",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Cocoa Beach",
    "jobId": 292479,
    "level": "",
    "endDate": "",
    "legalId": 4201,
    "isHotJob": false,
    "jobShift": "Day",
    "jobTitle": "Help Desk Technician (55204)",
    "location": "Administrative Office - Cocoa Beach, FL 32932",
    "startDate": "",
    "clientCode": "0DZ00",
    "remoteType": "",
    "description": "<div class=\"WordSection1\">\r\n<p align=\"center\" style=\"text-align:center\"><u><strong><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Help Desk Technician</span></span></span></strong></u></p>\r\n\r\n<p align=\"center\" style=\"text-align:center\"><u><strong><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Information Technology Department</span></span></span></strong></u></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&nbsp;&nbsp;<b><u>GENERAL STATEMENT OF JOB</u></b></span></span></span></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><strong>This is an entry-level non-exempt position starting at $21.05 per hour. Includes a generous benefits package with health, dental, vision, and life insurance, 11 paid holidays, PTO, pension, and more.</strong></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Under general supervision, provides technical assistance to employees or customers by troubleshooting hardware, software, and network issues. The ideal candidate has strong communication skills, basic technical knowledge, and the willingness to learn in a fast-paced environment. This position reports to the Deputy Director of IT or designee.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><u><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Candidates for this position must be able to pass the Florida Criminal Information Center (FCIC) and National Criminal Information Center (NCIC) background check to gain access to the Florida Department of Law Enforcement (FDLE) databases.</span></u>&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align: center;\"><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><b><u>SPECIFIC DUTIES AND RESPONSIBILITIES</u></b></span></span></span></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><u><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">ESSENTIAL JOB FUNCTIONS</span></u></b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align: justify;\"><span style=\"page:WordSection1\"><span style=\"font-family:Tahoma,sans-serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Respond to help desk tickets, phone calls, and email requests in a timely manner</span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Provide in person or remote technical support for desktops, laptops, printers, mobile devices, and software applications</span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Troubleshoot basic hardware, software, and network connectivity issues</span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"page:WordSection1\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Install, configure, and update computer systems and applications</span></span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Assist users with password resets, account access, and system permissions</span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Document user inquiries, troubleshooting procedures, and resolutions within the ticketing software</span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Escalate complex technical issues to senior IT staff when necessary</span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Maintain inventory of IT equipment and supplies</span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Support onboarding and setup of new employee workstations</span></span></li>\r\n\t<li style=\"text-align: justify;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Deliver excellent customer service and maintain professionalism</span></span></li>\r\n</ul>\r\n</div>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><u><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">ADDITIONAL JOB FUNCTIONS</span></u></b></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Performs other related work as required.</span></span></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align: center;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><b><u>MINIMUM TRAINING AND EXPERIENCE</u></b></span></span></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Associates degree or certification in Information Technology, Computer Science, or related field preferred.</span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Entry level knowledge of networking concepts, Windows and/or macOS operating systems, common business applications, like Microsoft Office 365.</span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Certification in CompTIA A+, preferred.</span></span></p>\r\n",
    "jobCategory": "",
    "salaryRange": "",
    "socialMedia": {
      "xLink": null,
      "emailLink": null,
      "facebookLink": null,
      "linkedInLink": null
    },
    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Help Desk Technician (55204)\",\"identifier\":\"J0DZ00292479\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/EA4DFA21051C09D3C53BEF8BAFC2095A/jobs/292479\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=EA4DFA21051C09D3C53BEF8BAFC2095A\",\"datePosted\":\"2026-06-01\",\"description\":\"Job DetailsJob Location: Administrative Office - Cocoa Beach, FL 32932Position Type: Full TimeJob Shift: Day\\r\\nHelp Desk Technician\\r\\n\\r\\nInformation Technology Department\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;&nbsp;GENERAL STATEMENT OF JOB\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis is an entry-level non-exempt position starting at $21.05 per hour. Includes a generous benefits package with health, dental, vision, and life insurance, 11 paid holidays, PTO, pension, and more.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nUnder general supervision, provides technical assistance to employees or customers by troubleshooting hardware, software, and network issues. The ideal candidate has strong communication skills, basic technical knowledge, and the willingness to learn in a fast-paced environment. This position reports to the Deputy Director of IT or designee.\\r\\n\\r\\nCandidates for this position must be able to pass the Florida Criminal Information Center (FCIC) and National Criminal Information Center (NCIC) background check to gain access to the Florida Department of Law Enforcement (FDLE) databases.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSPECIFIC DUTIES AND RESPONSIBILITIES\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nESSENTIAL JOB FUNCTIONS\\r\\n\\r\\n\\r\\n\\tRespond to help desk tickets, phone calls, and email requests in a timely manner\\r\\n\\tProvide in person or remote technical support for desktops, laptops, printers, mobile devices, and software applications\\r\\n\\tTroubleshoot basic hardware, software, and network connectivity issues\\r\\n\\tInstall, configure, and update computer systems and applications\\r\\n\\tAssist users with password resets, account access, and system permissions\\r\\n\\tDocument user inquiries, troubleshooting procedures, and resolutions within the ticketing software\\r\\n\\tEscalate complex technical issues to senior IT staff when necessary\\r\\n\\tMaintain inventory of IT equipment and supplies\\r\\n\\tSupport onboarding and setup of new employee workstations\\r\\n\\tDeliver excellent customer service and maintain professionalism\\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nADDITIONAL JOB FUNCTIONS\\r\\n\\r\\nPerforms other related work as required.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nMINIMUM TRAINING AND EXPERIENCE\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAssociates degree or certification in Information Technology, Computer Science, or related field preferred.\\r\\n\\r\\nEntry level knowledge of networking concepts, Windows and/or macOS operating systems, common business applications, like Microsoft Office 365.\\r\\n\\r\\nCertification in CompTIA A+, preferred.\\r\\nQualificationsMINIMUM QUALIFICATIONS OR STANDARDS REQUIRED\\r\\n\\r\\n&nbsp;TO PERFORM ESSENTIAL JOB FUNCTIONS\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Requirements: Must be physically able to operate a variety of computers and their peripheral equipment; hand tools, such as screwdrivers and pliers; and common office machines such as monitors, copiers, etc. Must be able to lift, carry, push, pull or move up to 25 pounds of computer equipment. This position may require some evening or weekend support.\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"\\r\\nHelp Desk Technician\\r\\n\\r\\nInformation Technology Department\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;&nbsp;GENERAL STATEMENT OF JOB\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis is an entry-level non-exempt position starting at $21.05 per hour. Includes a generous benefits package with health, dental, vision, and life insurance, 11 paid holidays, PTO, pension, and more.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nUnder general supervision, provides technical assistance to employees or customers by troubleshooting hardware, software, and network issues. The ideal candidate has strong communication skills, basic technical knowledge, and the willingness to learn in a fast-paced environment. This position reports to the Deputy Director of IT or designee.\\r\\n\\r\\nCandidates for this position must be able to pass the Florida Criminal Information Center (FCIC) and National Criminal Information Center (NCIC) background check to gain access to the Florida Department of Law Enforcement (FDLE) databases.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSPECIFIC DUTIES AND RESPONSIBILITIES\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nESSENTIAL JOB FUNCTIONS\\r\\n\\r\\n\\r\\n\\tRespond to help desk tickets, phone calls, and email requests in a timely manner\\r\\n\\tProvide in person or remote technical support for desktops, laptops, printers, mobile devices, and software applications\\r\\n\\tTroubleshoot basic hardware, software, and network connectivity issues\\r\\n\\tInstall, configure, and update computer systems and applications\\r\\n\\tAssist users with password resets, account access, and system permissions\\r\\n\\tDocument user inquiries, troubleshooting procedures, and resolutions within the ticketing software\\r\\n\\tEscalate complex technical issues to senior IT staff when necessary\\r\\n\\tMaintain inventory of IT equipment and supplies\\r\\n\\tSupport onboarding and setup of new employee workstations\\r\\n\\tDeliver excellent customer service and maintain professionalism\\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nADDITIONAL JOB FUNCTIONS\\r\\n\\r\\nPerforms other related work as required.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nMINIMUM TRAINING AND EXPERIENCE\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAssociates degree or certification in Information Technology, Computer Science, or related field preferred.\\r\\n\\r\\nEntry level knowledge of networking concepts, Windows and/or macOS operating systems, common business applications, like Microsoft Office 365.\\r\\n\\r\\nCertification in CompTIA A+, preferred.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CITY OF COCOA BEACH\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=EA4DFA21051C09D3C53BEF8BAFC2095A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1600 Minutement Causeway\",\"addressLocality\":\"Cocoa Beach\",\"addressRegion\":\"FL\",\"postalCode\":32932,\"addressCountry\":\"USA\"}},\"qualifications\":\"MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED\\r\\n\\r\\n&nbsp;TO PERFORM ESSENTIAL JOB FUNCTIONS\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Requirements: Must be physically able to operate a variety of computers and their peripheral equipment; hand tools, such as screwdrivers and pliers; and common office machines such as monitors, copiers, etc. Must be able to lift, carry, push, pull or move up to 25 pounds of computer equipment. This position may require some evening or weekend support.\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED\\r\\n\\r\\n&nbsp;TO PERFORM ESSENTIAL JOB FUNCTIONS\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Requirements: Must be physically able to operate a variety of computers and their peripheral equipment; hand tools, such as screwdrivers and pliers; and common office machines such as monitors, copiers, etc. Must be able to lift, carry, push, pull or move up to 25 pounds of computer equipment. This position may require some evening or weekend support.\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"2026-07-10\",\"workHours\":\"Day\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "<p style=\"text-align: center;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><u><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED</span></u></b></span></p>\r\n\r\n<p style=\"text-align: center;\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&nbsp;<u>TO PERFORM ESSENTIAL JOB FUNCTIONS</u></span></b></span></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b><u><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Physical Requirements:</span></u></b><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"> Must be physically able to operate a variety of computers and their peripheral equipment; hand tools, such as screwdrivers and pliers; and common office machines such as monitors, copiers, etc. Must be able to lift, carry, push, pull or move up to 25 pounds of computer equipment. This position may require some evening or weekend support.</span></span></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n",
    "descriptionTitle": "Help Desk Technician",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2022-10-20T13:44:05.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": false,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": false,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 292479,
    "isHotJob": false,
    "jobTitle": "Help Desk Technician (55204)",
    "postedOn": "",
    "locations": "Administrative Office - Cocoa Beach, FL 32932",
    "remoteType": "",
    "description": "\r\nHelp Desk Technician\r\n\r\nInformation Technology Department\r\n\r\n \r\n\r\n  GENERAL STATEMENT OF JOB\r\n\r\n \r\n\r\nThis is an entry-level non-exempt position star...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/292479",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 21658
  },
  "detail_errors": []
}