IT Customer Support Specialist

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    "datePosted": "2026-05-26T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p></p>\n<p>Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.</p>\n<p> </p>\n<p>We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.</p>\n<p> </p>\n<p>Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.</p>\n<p> </p>\n<p>Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.</p>\n<h2>Responsibilities/Qualifications</h2>\n<p></p>Drees Homes is seeking a motivated and customer-focused \n<strong>Customer Support Specialist I</strong> to join our IT team. In this role, you will provide first-level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced technical environment.\n<p></p>\n<p> </p>\n<p><strong>Key Responsibilities: </strong></p>\n<ul>\n <li>Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person</li>\n <li>Create, track, and manage incidents and service requests within the IT ticketing system</li>\n <li>Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues</li>\n <li>Diagnose and resolve system failures, malware issues, and other technical problems</li>\n <li>Provide basic troubleshooting support to internal business partners</li>\n <li>Assist with setup, configuration, and maintenance of company equipment including:\n  <ul>\n   <li>Computers and laptops</li>\n   <li>Printers and peripherals</li>\n   <li>Routers and networking devices</li>\n   <li>Kiosks and digital signage</li>\n  </ul></li>\n <li>Troubleshoot network connectivity issues for endpoints and remote users</li>\n <li>Escalate complex issues to appropriate IT team members when needed</li>\n <li>Maintain and update documentation for systems and applications</li>\n <li>Stay current on emerging technologies and tools through training</li>\n <li>Support IT projects and initiatives as assigned</li>\n</ul>\n<p><strong> Knowledge and Skills:</strong></p>\n<p></p>\n<ul>\n <li>Strong troubleshooting and problem-solving skills</li>\n <li>Excellent communication and customer service abilities</li>\n <li>Ability to manage multiple priorities in a fast-paced environment</li>\n <li>Basic understanding of:\n  <ul>\n   <li>Windows operating systems</li>\n   <li>Networking concepts</li>\n   <li>Hardware and peripheral support</li>\n  </ul></li>\n <li>Experience with IT ticketing systems is a plus</li>\n <li>A team-oriented mindset with a willingness to learn</li>\n</ul>\n<p> </p>\n<p><strong>Premier Benefits to Support YOU:</strong></p>\n<p>We offer a comprehensive benefits package, including:</p>\n<ul>\n <li>Medical, dental and vision</li>\n <li>Life, AD&D, and critical illness insurance</li>\n <li>Wellness rewards</li>\n <li>401(k) savings plan</li>\n <li>Profit Sharing</li>\n <li>Paid time off increasing with tenure</li>\n <li>Tuition reimbursement</li>\n <li>Long and short disability and Parental leave</li>\n <li>Employee discount program on the purchase of a Drees Home</li>\n <li>Employee Assistance Program and much more!</li>\n</ul>\n<p> </p>\n<p><strong>Join a special team that works together to make Drees a successful company and a rewarding place to work.</strong></p>\n<p> </p>\n<p> </p>\n<h2>Summary</h2>\n<p><strong>Equal Opportunity Employer / Drug-Free Work Place</strong></p>\n<p> </p>\n<p>To learn more about Drees Homes, please visit our website – www.dreeshomes.com.</p>",
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