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Associate Program Consultant

D10fa923 90b0 455b Aa60 C6205626cb00 19000101 000003 · Zionsville, IN, US, Zionsville, IN · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD10fa923 90b0 455b Aa60 C6205626cb00 19000101 000003
TitleAssociate Program Consultant
Normalized title-
Department / team-
LocationZionsville, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

CompanyD10fa923 90b0 455b Aa60 C6205626cb00 19000101 000003
Sourcedec3f751-05fd-4086-913e-9a9af021cb3e
ATS providerADP Workforce Now Recruiting

Description

Associate Program Consultant Reports to: Director of Sampling & Distribution Consulting Department: Client Services: Sampling & Distribution Consulting ROLE OVERVIEW The Associate Program Consultant (APC) is the operational backbone of the S&D team, responsible for the behind-the-scenes execution that keeps water quality programs running accurately and on time. APCs work across multiple Program Consultant portfolios simultaneously, managing tasks that span different program types and due dates. Success in this role requires strong organizational skills, keen attention to detail, and the ability to communicate progress clearly and proactively. While most APC work is internal, APCs are expected to maintain a client-facing presence, joining meetings to provide logistics and sample progress updates, and supporting the preparation of client-facing communications. APCs report data to Program Consultants, who use that information to consult with and report back to clients. OUR VALUES IN THIS ROLE PEOPLE FIRST You interact with internal teammates, clients, and the support team daily. How you communicate, clearly, kindly, and with candor, reflects directly on the team and the programs you support. MISSION GUIDED Your work keeps programs moving at scale. Every task completed accurately and on time is a direct contribution to public health outcomes. OUTCOME DRIVEN You do what you say you'll do. PCs and clients rely on your follow-through to deliver on commitments. CORE RESPONSIBILITIES Program & Account Setup Perform account provisioning and setup for new and existing clients, including platform configuration, EDD mapping, lab configuration, and custom field verification Get locations and assets into the platform; manage location imports for cohort and one-off facility adds Support implementation tasks including client drive organization, historical data imports, and data clean-up Recurring Program Execution Place and manage kit orders for water testing kits, pitcher filters, and filter replacements based on program timelines, exceedances, or PC direction Conduct bi-weekly lab SLA checks; confirm no missed reports and send summary to PC Pull and compile program metrics from internal platforms for PC program updates Track kit address and delivery issues; provide weekly issue lists to PC for client follow-up and kit resend approvals Manage communications outreach and compile outreach summary reviews QA/QC & Data Integrity Serve as the escalation point for CoC, EDD, and AR discrepancies surfaced by the Sampling Support team; review flagged items, make resolution decisions, and communicate corrections back to the appropriate party Step in to perform CoC, EDD, and AR review directly during high-volume periods or when Sampling Support capacity requires additional backup Review SLA check summaries provided by the Sampling Support team; identify gaps, initiate follow-up with labs, and escalate unresolved issues to the PC Lead in Facilities (LIF) Support QA/QC sample plans as submitted; add flush or first draw samples as needed and update plan status Review facility sample plans after submission to PC; provide feedback for PC to relay to the facility Add and import facilities, both one-off and full cohort schedules Track and update the status of participating facilities in the program tracker Sampling Support Team Oversight Serve as the primary point of contact for the Sampling Support team: assign tasks, provide training resources, monitor completion, and manage escalations Maintain the ticket pipeline; assign tasks with clear SOWs and deadlines Communication & Reporting Clearly communicate task progress to PCs, following assignment guidelines and expectations Document touchpoint metrics through internal tools and flag client risks or issues to the PC promptly Use internal tools to generate reports and drive program timelines Assist with monthly invoicing data reviews for sampling programs GovRamp Support and maintain the organization's GovRAMP compliance posture, including security control implementation, evidence collection, and coordination with third-party assessment organizations (3PAOs) in alignment with GovRamp requirements. APC Specializations While all APCs share a common core of responsibilities, each APC on the S&D team also owns a recurring area of focus that supports the broader team function. These specializations are assigned, not rotated, and represent an opportunity to develop deeper expertise and ownership within a specific domain. A new APC will be introduced to their specialization as part of onboarding and team alignment. Onboarding Owns account provisioning, platform setup, inventory prep, and pre-CKO administration for new clients entering the S&D program. Support Team Owns oversight and management of the Sampling Support function: task assignment, training, quality monitoring, and capacity management. Product Advocate Bridges the S&D delivery team and 120Water's Product and Engineering teams by routing client feedback, bug reports, and feature requests to ensure the delivery team's insights inform product development. QUALIFICATIONS Bachelor's degree in a relevant field such as environmental science, public health, business, or technology, or equivalent work experience work experience 1–2 years of experience in program coordination, project support, client services, or operations Strong organizational skills with the ability to manage multiple tasks across different programs and deadlines simultaneously Detail-oriented with a high standard for data accuracy and follow-through Comfortable working in CRM, ticketing, and project management tools; ability to learn new platforms quickly Clear written and verbal communicator, able to give and receive concise progress updates Familiarity with water quality, environmental compliance, or public health programs is a plus Experience working with or coordinating support teams or cross-functional partners is a plus WHAT SUCCESS LOOKS LIKE The following describes what strong performance looks like in this role, covering both observable behaviors and measurable outcomes. Qualitative Indicators PCs consistently receive accurate, well-organized data they can incorporate into their program analysis and client recommendations Issues and risks are surfaced to PCs early with context, not flagged at the last minute Sampling Support tasks are assigned with clear SOWs and completed to standard with minimal re-work or escalation Specialization area is owned independently, with minimal escalation needed from manager Programs run on time and PCs aren't chasing down status updates Performance Indicators SLA check outputs reviewed within the agreed timeframe; follow-up actions initiated and tracked to resolution Program metrics pulled and reported to PC on the agreed cadence (frequency varies by client and program type), without prompting Kit orders placed within the timeline provided by the PC, with no missed fulfillment windows Task pipeline maintained with no overdue open items beyond agreed deadlines All task work is logged accurately with time entries, status updates, and completion notes, enabling PCs to monitor progress and the team to track utilization

Full job record

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Source IDdec3f751-05fd-4086-913e-9a9af021cb3e
Board IDdec3f751-05fd-4086-913e-9a9af021cb3e
Provideradp_workforcenow
Provider Job Key647238
TitleAssociate Program Consultant
Normalized Title—
Statusactive
Activeyes
Location TextZionsville, IN, US, Zionsville, IN
Department—
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Employment Typefull_time
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CountryUnited States
RegionIN
CityZionsville
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d10fa923-90b0-455b-aa60-c6205626cb00&ccId=19000101_000003&lang=en_US&type=JS&jobId=647238&jwId=9201506199595_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d10fa923-90b0-455b-aa60-c6205626cb00&ccId=19000101_000003&lang=en_US&type=JS&jobId=647238&jwId=9201506199595_1
First Seen At2026-05-31 18:58:23Z
Last Seen At2026-06-06 12:50:56Z
Last Checked At2026-06-06 12:50:56Z
Last Changed At2026-06-06 12:50:56Z
Inactive At—
Source Posted At2026-05-01 16:04:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p dir=\"ltr\" style=\"line-height:1.3800027272727273;margin-top:0pt;margin-bottom:0pt;\" data-pasted=\"true\"><span style=\"font-size:20pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Associate Program Consultant</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.3800027272727273;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Reports to:</span><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;Director of Sampling &amp; Distribution Consulting</span></p><p dir=\"ltr\" style=\"line-height:1.3800027272727273;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Department:</span><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Client Services: Sampling &amp; Distribution Consulting</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">ROLE OVERVIEW</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">The Associate Program Consultant (APC) is the operational backbone of the S&amp;D team, responsible for the behind-the-scenes execution that keeps water quality programs running accurately and on time. APCs work across multiple Program Consultant portfolios simultaneously, managing tasks that span different program types and due dates. Success in this role requires strong organizational skills, keen attention to detail, and the ability to communicate progress clearly and proactively.</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">While most APC work is internal, APCs are expected to maintain a client-facing presence, joining meetings to provide logistics and sample progress updates, and supporting the preparation of client-facing communications. APCs report data to Program Consultants, who use that information to consult with and report back to clients.</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">OUR VALUES IN THIS ROLE</span></p><p><br></p><div dir=\"ltr\" style=\"margin-left:0pt;\" align=\"left\"><table style=\"border:none;border-collapse:collapse;\"><tbody><tr style=\"height:45.75pt;\"><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#d5e8f0;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">PEOPLE FIRST</span></p></td><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#d5e8f0;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">You interact with internal teammates, clients, and the support team daily. How you communicate, clearly, kindly, and with candor, reflects directly on the team and the programs you support.</span></p></td></tr><tr style=\"height:34.5pt;\"><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#ffffff;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">MISSION GUIDED</span></p></td><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#ffffff;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Your work keeps programs moving at scale. Every task completed accurately and on time is a direct contribution to public health outcomes.</span></p></td></tr><tr style=\"height:34.5pt;\"><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#d5e8f0;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">OUTCOME DRIVEN</span></p></td><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#d5e8f0;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">You do what you say you&#39;ll do. PCs and clients rely on your follow-through to deliver on commitments.</span></p></td></tr></tbody></table></div><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">CORE RESPONSIBILITIES</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Program &amp; Account Setup</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Perform account provisioning and setup for new and existing clients, including platform configuration, EDD mapping, lab configuration, and custom field verification</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Get locations and assets into the platform; manage location imports for cohort and one-off facility adds</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Support implementation tasks including client drive organization, historical data imports, and data clean-up</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Recurring Program Execution</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Place and manage kit orders for water testing kits, pitcher filters, and filter replacements based on program timelines, exceedances, or PC direction</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Conduct bi-weekly lab SLA checks; confirm no missed reports and send summary to PC</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Pull and compile program metrics from internal platforms for PC program updates</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Track kit address and delivery issues; provide weekly issue lists to PC for client follow-up and kit resend approvals</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Manage communications outreach and compile outreach summary reviews</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">QA/QC &amp; Data Integrity</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Serve as the escalation point for CoC, EDD, and AR discrepancies surfaced by the Sampling Support team; review flagged items, make resolution decisions, and communicate corrections back to the appropriate party</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Step in to perform CoC, EDD, and AR review directly during high-volume periods or when Sampling Support capacity requires additional backup</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Review SLA check summaries provided by the Sampling Support team; identify gaps, initiate follow-up with labs, and escalate unresolved issues to the PC</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Lead in Facilities (LIF) Support</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">QA/QC sample plans as submitted; add flush or first draw samples as needed and update plan status</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Review facility sample plans after submission to PC; provide feedback for PC to relay to the facility</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Add and import facilities, both one-off and full cohort schedules</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Track and update the status of participating facilities in the program tracker</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Sampling Support Team Oversight</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Serve as the primary point of contact for the Sampling Support team: assign tasks, provide training resources, monitor completion, and manage escalations</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Maintain the ticket pipeline; assign tasks with clear SOWs and deadlines</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Communication &amp; Reporting</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Clearly communicate task progress to PCs, following assignment guidelines and expectations</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Document touchpoint metrics through internal tools and flag client risks or issues to the PC promptly</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Use internal tools to generate reports and drive program timelines</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Assist with monthly invoicing data reviews for sampling programs</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\" data-pasted=\"true\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">GovRamp</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Support and maintain the organization&#39;s GovRAMP compliance posture, including security control implementation, evidence collection, and coordination with third-party assessment organizations (3PAOs) in alignment with GovRamp requirements.</span></p></li></ul><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">APC Specializations</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">While all APCs share a common core of responsibilities, each APC on the S&amp;D team also owns a recurring area of focus that supports the broader team function. These specializations are assigned, not rotated, and represent an opportunity to develop deeper expertise and ownership within a specific domain. A new APC will be introduced to their specialization as part of onboarding and team alignment.</span></p><p><br></p><p><br></p><div dir=\"ltr\" style=\"margin-left:0pt;\" align=\"left\"><table style=\"border:none;border-collapse:collapse;\"><tbody><tr style=\"height:34.5pt;\"><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#d5e8f0;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Onboarding</span></p></td><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#d5e8f0;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Owns account provisioning, platform setup, inventory prep, and pre-CKO administration for new clients entering the S&amp;D program.</span></p></td></tr><tr style=\"height:34.5pt;\"><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#ffffff;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Support Team</span></p></td><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#ffffff;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Owns oversight and management of the Sampling Support function: task assignment, training, quality monitoring, and capacity management.</span></p></td></tr><tr style=\"height:45.75pt;\"><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#d5e8f0;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Product Advocate</span></p></td><td style=\"border-left:solid #cccccc 0.8333325pt;border-right:solid #cccccc 0.8333325pt;border-bottom:solid #cccccc 0.8333325pt;border-top:solid #cccccc 0.8333325pt;vertical-align:top;background-color:#d5e8f0;padding:5pt 6pt 5pt 7pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Bridges the S&amp;D delivery team and 120Water&#39;s Product and Engineering teams by routing client feedback, bug reports, and feature requests to ensure the delivery team&#39;s insights inform product development.</span></p></td></tr></tbody></table></div><p><br></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">QUALIFICATIONS</span></p><p><br></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Bachelor&#39;s degree in a relevant field such as environmental science, public health, business, or technology, or equivalent work experience work experience</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">1&ndash;2 years of experience in program coordination, project support, client services, or operations</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Strong organizational skills with the ability to manage multiple tasks across different programs and deadlines simultaneously</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Detail-oriented with a high standard for data accuracy and follow-through</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Comfortable working in CRM, ticketing, and project management tools; ability to learn new platforms quickly</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Clear written and verbal communicator, able to give and receive concise progress updates</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Familiarity with water quality, environmental compliance, or public health programs is a plus</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Experience working with or coordinating support teams or cross-functional partners is a plus</span></p></li></ul><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">WHAT SUCCESS LOOKS LIKE</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">The following describes what strong performance looks like in this role, covering both observable behaviors and measurable outcomes.</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Qualitative Indicators</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">PCs consistently receive accurate, well-organized data they can incorporate into their program analysis and client recommendations</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Issues and risks are surfaced to PCs early with context, not flagged at the last minute</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Sampling Support tasks are assigned with clear SOWs and completed to standard with minimal re-work or escalation</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Specialization area is owned independently, with minimal escalation needed from manager</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Programs run on time and PCs aren&#39;t chasing down status updates</span></p></li></ul><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1f4e79;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Performance Indicators</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">SLA check outputs reviewed within the agreed timeframe; follow-up actions initiated and tracked to resolution</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Program metrics pulled and reported to PC on the agreed cadence (frequency varies by client and program type), without prompting</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Kit orders placed within the timeline provided by the PC, with no missed fulfillment windows</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Task pipeline maintained with no overdue open items beyond agreed deadlines</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Montserrat,sans-serif;color:#1a1a1a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">All task work is logged accurately with time entries, status updates, and completion notes, enabling PCs to monitor progress and the team to track utilization</span></p></li></ul><p><br></p><p><br></p></div>\n",
    "sponsoredVisaTypeCodes": []
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  "list_job": {
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    "requisitionTitle": "Associate Program Consultant",
    "clientRequisitionID": "1009",
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    "requisitionLocations": [
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          "shortName": " Zionsville, IN, US"
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    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/647238?cid=d10fa923-90b0-455b-aa60-c6205626cb00&ccId=19000101_000003&lang=en_US&locale=en_US",
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}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/bb234f15-a47e-43ae-ac3a-8ab12c087ac4JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/dec3f751-05fd-4086-913e-9a9af021cb3eJSON
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