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HomeCompaniesD2c23c0f 35f7 43e6 A046 C0984d6ea43e 19000101 000001Collections Specialist (Lawrence, MA)

Collections Specialist (Lawrence, MA)

D2c23c0f 35f7 43e6 A046 C0984d6ea43e 19000101 000001 · Lawrence, MA, US, Lawrence, MA · Deleted · $35–$38 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD2c23c0f 35f7 43e6 A046 C0984d6ea43e 19000101 000001
TitleCollections Specialist (Lawrence, MA)
Normalized title-
Department / team-
LocationLawrence, MA, United States
Work model-
Employment typeFull Time
Salary$35–$38 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-13 / 2026-06-11

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PageWhat it containsOpen
Company jobsActive postings from D2c23c0f 35f7 43e6 A046 C0984d6ea43e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Lawrence.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD2c23c0f 35f7 43e6 A046 C0984d6ea43e 19000101 000001
Source7b05b354-05d9-4578-997c-7a29fad65406
ATS providerADP Workforce Now Recruiting

Description

Join Our Team as a Collections Specialist Location: Lawrence, MA | Full-Time The Collections Specialist is responsible for mitigating credit union losses by managing complex, high-stage delinquent accounts and overseeing the end-to-end collateral recovery process. This position serves as the primary liaison for repossessions, vendor management, and specialized legal accounts ensuring all recovery activities are executed in strict compliance with state and federal regulations, as well as internal credit union policies. If you're looking to start or continue your career in banking with a team that values your contributions, we’d love to meet you! Why You’ll Love Working Here A collaborative team culture where your contributions matter Ongoing training and career development opportunities Competitive pay, benefits, and the chance to grow with a supportive organization What You'll Be Doing (Your Responsibilities) Proactively manage severely delinquent vehicle-secured and consumer loan accounts. Utilize advanced ski-tracing techniques , targeted member communication, and negotiation to resolve accounts prior to charge-off. Direct all phases of the collateral recovery lifecycle. This includes issuing Right to Cure notices, assigning out for recovery, managing the redemption process, and coordinating the final auction and disposition of the asset. Serve as the primary point of contact for external recovery agents, ensuring adherence to service expectations. File, track, and manage Vendor Single Interest (VSI) claims, physical damage claims. Manage the repossession dashboard to track the progress of all assignments. Prepare and present comprehensive repossession reports to management, ensuring all recovery activities maintain proper vendor communication and strict compliance with legal and departmental policies. Ensure the proper, compliant handling of accounts impacted by Chapter 7/13 bankruptcy, estate processes, and legal judgments. Maintain strict adherence to the Fair Debt Collection Practices Act (FDCPA), state-specific repossession statutes (including Massachusetts and New Hampshire collection laws), and all internal procedures. Maintain meticulous account documentation in all systems. Uphold the department’s Communication Service Level Policy by ensuring prompt, professional responses across all channels (email, voicemail, internal messaging) with members, vendors, and internal staff. Assist in reviewing and servicing legacy accounts, ensuring consistent application of BrightBridge collection strategies across all portfolios. Serving as a true member advocate, going above and beyond to provide a positive member environment, while ensuring prompt, accurate responses to staff and members across all applicable channels. What We’re Looking For (Your Qualifications) Three to four years of dedicated experience in first-party collections, with a specialized focus on collateral recovery and high-stage delinquency. Credit union experience is strongly preferred. Bachelor’s degree or equivalent experience preferred. Strong working knowledge of FDCPA, FCRA, bankruptcy codes, and regional state collections laws (including MA and NH). Proficiency in core banking/collections software, alongside standard business applications (Excel, Word, Teams, Outlook). Excellent de-escalation and negotiation skills required for high-friction member interactions, combined with strong organizational skills to manage time-sensitive legal documentation.

Full job record

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Org IDb9273642-9820-45a2-94b8-fe970356f04a
Source ID7b05b354-05d9-4578-997c-7a29fad65406
Board ID7b05b354-05d9-4578-997c-7a29fad65406
Provideradp_workforcenow
Provider Job Key633409
TitleCollections Specialist (Lawrence, MA)
Normalized Title
Statusdeleted
Activeno
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Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionMA
CityLawrence
Salary Raw34.81 To 38 (USD) Hourly
Salary Min34.81
Salary Max38
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First Seen At2026-05-31 18:37:44Z
Last Seen At2026-06-11 12:40:46Z
Last Checked At2026-06-13 12:53:46Z
Last Changed At2026-06-13 12:53:46Z
Inactive At2026-06-13 12:53:46Z
Source Posted At2026-05-27 20:19:00Z
Source Updated At
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);' id=\"isPasted\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 24px;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 31, 97);\">Join Our Team as a Collections Specialist</span><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(76, 181, 230);\">Location: Lawrence, MA | Full-Time</span></span></strong></p><p data-start=\"235\" data-end=\"668\" id=\"isPasted\"><span style='color: rgb(0, 31, 97); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'>The Collections Specialist is responsible for mitigating credit union losses by managing complex, high-stage delinquent accounts and overseeing the end-to-end collateral recovery process. This position serves as the primary liaison for repossessions, vendor management, and specialized legal accounts&nbsp;ensuring all recovery activities are executed in strict compliance with state and federal regulations, as well as internal credit union policies. If you&#39;re looking to start or continue your career in banking with a team that values your contributions, we&rsquo;d love to meet you!</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(76, 181, 230); font-size: 18px;\">Why You&rsquo;ll Love Working Here</span></strong></p><ul type=\"disc\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 31, 97); font-size: 16px;\">A collaborative team culture where your contributions matter</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 31, 97); font-size: 16px;\">Ongoing training and career development opportunities</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 31, 97); font-size: 16px;\">Competitive pay, benefits, and the chance to grow with a supportive organization</li></ul><div style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(76, 181, 230); font-size: 18px;\">What You&#39;ll Be Doing (Your Responsibilities)<br></span></strong></div><ol style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(0, 31, 97); font-size: 16px;\">Proactively manage severely delinquent vehicle-secured and consumer loan accounts. Utilize advanced ski-tracing techniques , targeted member communication, and negotiation to resolve accounts prior to charge-off.</li><li data-pasted=\"true\" style=\"color: rgb(0, 31, 97);\">Direct all phases of the collateral recovery lifecycle. This includes issuing Right to Cure notices, assigning out for recovery, managing the redemption process, and coordinating the final auction and disposition of the asset.</li><li style=\"color: rgb(0, 31, 97);\">Serve as the primary point of contact for external recovery agents, ensuring adherence to service expectations. File, track, and manage Vendor Single Interest (VSI) claims, physical damage claims.</li><li style=\"color: rgb(0, 31, 97);\">Manage the repossession dashboard to track the progress of all assignments. Prepare and present comprehensive repossession reports to management, ensuring all recovery activities maintain proper vendor communication and strict compliance with legal and departmental policies.</li><li style=\"color: rgb(0, 31, 97);\">Ensure the proper, compliant handling of accounts impacted by Chapter 7/13 bankruptcy, estate processes, and legal judgments. Maintain strict adherence to the Fair Debt Collection Practices Act (FDCPA), state-specific repossession statutes (including Massachusetts and New Hampshire collection laws), and all internal procedures.</li><li style=\"color: rgb(0, 31, 97);\">Maintain meticulous account documentation in all systems. Uphold the department&rsquo;s Communication Service Level Policy by ensuring prompt, professional responses across all channels (email, voicemail, internal messaging) with members, vendors, and internal staff.</li><li style=\"color: rgb(0, 31, 97);\">Assist in reviewing and servicing legacy accounts, ensuring consistent application of BrightBridge collection strategies across all portfolios.</li><li style=\"color: rgb(0, 31, 97);\">Serving as a true member advocate, going above and beyond to provide a positive member environment, while ensuring prompt, accurate responses to staff and members across all applicable channels.</li></ol><div style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><div style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><div style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; overflow-wrap: break-word;\"><div style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(76, 181, 230); font-size: 18px;\">What We&rsquo;re Looking For (Your Qualifications)</span></strong></p><ol start=\"1\" type=\"1\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li data-pasted=\"true\" style=\"color: rgb(0, 31, 97);\">Three to four years of dedicated experience in first-party collections, with a specialized focus on collateral recovery and high-stage delinquency. Credit union experience is strongly preferred.</li><li style=\"color: rgb(0, 31, 97);\">Bachelor&rsquo;s degree or equivalent experience preferred.</li><li style=\"color: rgb(0, 31, 97);\">Strong working knowledge of FDCPA, FCRA, bankruptcy codes, and regional state collections laws (including MA and NH).</li><li style=\"color: rgb(0, 31, 97);\">Proficiency in core banking/collections software, alongside standard business applications (Excel, Word, Teams, Outlook).</li><li style=\"color: rgb(0, 31, 97);\">Excellent de-escalation and negotiation skills required for high-friction member interactions, combined with strong organizational skills to manage time-sensitive legal documentation.</li></ol></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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