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Customer Service Representative

Fa Eugx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 · Franklin Park, IL, United States; USA - Franklin Park, Franklin Park, IL, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Eugx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
TitleCustomer Service Representative
Normalized title-
Department / teamSales - Customer Service & Sales Support
LocationFranklin Park, IL, United States
Work modelHybrid / Hybrid
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-16 / 2026-06-17
Changed / last seen2026-06-17 / 2026-06-18

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Eugx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Franklin Park.Open
Department jobsActive postings in Sales - Customer Service & Sales Support.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Eugx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
Source5a31bced-f3f6-43b9-bfdc-98a575b7aebc
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute, and coordinate all work including technical matters related to customer service activities. A day in the life of a CSR can look like Service customer requests for quotes and orders received through multiple channels of communication. Convert quotes to orders. Consult with sales on commercial and technical issues as required. Assist customers with accurate transactions and industry specific product information. Provide conveyor recommendations and technical assistance for conveyor belting solutions. Utilize telephone sales and support skills to create interest and offer value-added products and services to customers. Build and expand customer relationships and help ensure replacement and increased business. Meet or exceed departmental KPI requirements. Handle RGAs credits and complaints as needed. Other projects and duties as assigned. We are looking for you to have 2 to 5 years of previous business to business customer service experience or college degree preferred. Excellent verbal and written communication skills. Strong mathematical and technical aptitude. Self-managed, team player, who can work independently. Experience with a CRM (SalesForce), MRP/ERP System, order management, and a call center environment. Experience in a manufacturing environment is desirable. Working knowledge of Windows-based software. Understanding part numbers, policies and products. Compliance in price policies, discount structures, and fees. Spanish bilingual a plus. Must be able to work in the US. Competencies Excellent communication and follow-up skills. Drives results and deadline driven Detail oriented Planning and organizing Communicates effectively Influence, negotiate and impact results Are accountable to others Have the courage to challenge the status quo Are honest with co-workers and customers Able to be innovative problem solvers Are engaged team members Add value to the Company Expects excellence of self and others Overserves top customers Understands, simplifies and acts to improve processes

Full job record

Job ID59dee9fa9c69d6dc30156bee8f8b3c64777d7ca9
Org ID812b00df-953f-4f4d-895d-d88d4e7d9ab9
Source ID5a31bced-f3f6-43b9-bfdc-98a575b7aebc
Board ID5a31bced-f3f6-43b9-bfdc-98a575b7aebc
Provideroracle_hcm
Provider Job Key4569
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextFranklin Park, IL, United States; USA - Franklin Park, Franklin Park, IL, US
DepartmentSales - Customer Service & Sales Support
Team—
Employment Type—
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionIL
CityFranklin Park
Salary RawDescription The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute, and coordinate all work including technical matters related to customer service activities. A day in the life of a CSR can look like Service customer requests for quotes and orders received through multiple channels of communication. Convert quotes to orders. Consult with sales on commercial and technical issues as required. Assist customers with accurate transactions and industry specific product information. Provide conveyor recommendations and technical assistance for conveyor belting solutions. Utilize telephone sales and support skills to create interest and offer value-added products and services to customers. Build and expand customer relationships and help ensure replacement and increased business. Meet or exceed departmental KPI requirements. Handle RGAs credits and complaints as needed. Other projects and duties as assigned. We are looking for you to have 2 to 5 years of previous business to business customer service experience or college degree preferred. Excellent verbal and written communication skills. Strong mathematical and technical aptitude. Self-managed, team player, who can work independently. Experience with a CRM (SalesForce), MRP/ERP System, order management, and a call center environment. Experience in a manufacturing environment is desirable. Working knowledge of Windows-based software. Understanding part numbers, policies and products. Compliance in price policies, discount structures, and fees. Spanish bilingual a plus. Must be able to work in the US. Competencies Excellent communication and follow-up skills. Drives results and deadline driven Detail oriented Planning and organizing Communicates effectively Influence, negotiate and impact results Are accountable to others Have the courage to challenge the status quo Are honest with co-workers and customers Able to be innovative problem solvers Are engaged team members Add value to the Company Expects excellence of self and others Overserves top customers Understands, simplifies and acts to improve processes
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://fa-eugx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4569
Apply URLhttps://fa-eugx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/4569
First Seen At2026-06-17 11:43:44Z
Last Seen At2026-06-18 11:23:15Z
Last Checked At2026-06-18 11:23:15Z
Last Changed At2026-06-17 11:43:44Z
Inactive At—
Source Posted At2026-06-16 12:58:53Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-eugx-saasfaprod1.fa.ocs.oraclecloud.com|CX_1001/date=2026-06-18/2026-06-18T11-23-09-525Z-f7f6859bf80748406ee034f46a63fef9897ae4d27506090c2622551d0ac81f68.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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  "remote_policy": "hybrid",
  "salary_period": "day",
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Extensions
{}
Native Structured
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Perform, execute, and coordinate all work including technical matters related to customer service activities.</div><div style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 12pt; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; margin: 1em 0px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><br>A day in the life of a CSR can look like</div><ul style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(36, 36, 36); direction: ltr; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Service customer requests for quotes and orders received through multiple channels of communication.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Convert quotes to orders.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Consult with sales on commercial and technical issues as required.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Assist customers with accurate transactions and industry specific product information.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Provide conveyor recommendations and technical assistance for conveyor belting solutions.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Build and expand customer relationships and help ensure replacement and increased business.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Meet or exceed departmental KPI requirements.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Handle RGAs credits and complaints as needed.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Other projects and duties as assigned.</li></ul><div style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 12pt; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; margin: 1em 0px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">We are looking for you to have</div><ul style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(36, 36, 36); direction: ltr; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">2 to 5 years of previous business to business customer service experience or college degree preferred.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Excellent verbal and written communication skills.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Strong mathematical and technical aptitude.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Self-managed, team player, who can work independently.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Experience with a CRM (SalesForce), MRP/ERP System, order management, and a call center environment.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Experience in a manufacturing environment is desirable.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Working knowledge of Windows-based software.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Understanding part numbers, policies and products.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Compliance in price policies, discount structures, and fees.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Spanish bilingual a plus.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Must be able to work in the US.</li></ul><div style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 12pt; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; margin: 1em 0px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">Competencies</div><ul style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); color: rgb(36, 36, 36); direction: ltr; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; list-style-type: disc; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Excellent communication and follow-up skills.</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Drives results and deadline driven</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Detail oriented</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Planning and organizing</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Communicates effectively</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Influence, negotiate and impact results</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Are accountable to others</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Have the courage to challenge the status quo</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Are honest with co-workers and customers</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Able to be innovative problem solvers</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Are engaged team members</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Add value to the Company</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Expects excellence of self and others</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Overserves top customers</li><li style=\"color: rgb(0, 0, 0); direction: ltr; font-family: Aptos, Calibri, Helvetica, sans-serif; font-size: 12pt;\">Understands, simplifies and acts to improve processes</li></ul>",
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    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute, and coordinate all work including technical matters related to customer service activities.\n\nA day in the life of a CSR can look like\nService customer requests for quotes and orders received through multiple channels of communication.\nConvert quotes to orders.\nConsult with sales on commercial and technical issues as required.\nAssist customers with accurate transactions and industry specific product information.\nProvide conveyor recommendations and technical assistance for conveyor belting solutions.\nUtilize telephone sales and support skills to create interest and offer value-added products and services to customers.\nBuild and expand customer relationships and help ensure replacement and increased business.\nMeet or exceed departmental KPI requirements.\nHandle RG",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-eugx-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%224569%22,siteNumber=CX_1001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 16822
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/59dee9fa9c69d6dc30156bee8f8b3c64777d7ca9?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/812b00df-953f-4f4d-895d-d88d4e7d9ab9JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/5a31bced-f3f6-43b9-bfdc-98a575b7aebcJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/59dee9fa9c69d6dc30156bee8f8b3c64777d7ca9/eventsJSON

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