Dispatch Coordinator

{
  "content_hash": "8fbec96fe48daeaeb2a18e12239d942dc206b41899c6af52e7d5e795913e21cc",
  "source_hash": "fdfa7db5aa5cb97a6b29df649b4c47d353e0c2f4b2ae41670e265079c2ca3dc3",
  "last_changed_at": "2026-06-06T10:27:02.191Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Danvers, Massachusetts, 01923, United States",
    "city": "Danvers",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:02.188Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Danvers, Massachusetts, 01923, United States",
      "city": "Danvers",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "94",
    "isRemote": null,
    "location": {
      "city": "Danvers",
      "state": "Massachusetts"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": null,
    "locationType": "0",
    "jobOpeningName": "Dispatch Coordinator",
    "departmentLabel": null,
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Danvers",
      "state": "Massachusetts",
      "postalCode": "01923",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Position Summary</span></span></span></p>\n<p>Support the company’s strategic objectives and annual goals by delivering exceptional customer service and operational support, in alignment with Super Service Today’s vision, mission, purpose, and values.</p>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Responsibilities</span></span></span></p>\n<ul>\n<li>Deliver a positive and professional customer experience at all times</li>\n<li>Maintain and manage the daily schedule for service technicians</li>\n<li>Dispatch technicians efficiently as service calls are completed</li>\n<li>Prioritize service calls based on customer urgency and operational needs</li>\n<li>Monitor and adjust appointment schedules throughout the day as changes occur</li>\n<li>Proactively communicate delays or schedule changes to customers</li>\n<li>Serve as backup support for inbound customer calls when needed</li>\n<li>Track daily call volume and revenue targets to support department goals</li>\n<li>Communicate clearly and professionally with customers, technicians, vendors, sales staff, and internal teams via phone, email, and written communication</li>\n<li>Maintain accurate and up-to-date customer records in the system</li>\n<li>Perform administrative tasks that support operational efficiency</li>\n<li>Escalate service issues promptly to leadership to ensure customer satisfaction</li>\n<li>Manage conflict resolution with professionalism, empathy, and urgency</li>\n<li>Perform other duties as assigned</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Position Requirements</span></span></span></p>\n<ul>\n<li>1–3 years of experience in customer service, dispatching, or a related role preferred</li>\n<li>Strong verbal and written communication skills with a positive and professional tone</li>\n<li>Proficiency in Microsoft Office or similar tools</li>\n<li>Ability to multitask in a fast-paced, high-volume environment</li>\n<li>Strong interpersonal skills and ability to work well in a team setting</li>\n<li>Basic geographical knowledge of the service area or ability to read maps/scheduling systems</li>\n<li>High School Diploma or GED required; Associate’s Degree preferred</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Physical Requirements</span></span></span></p>\n<ul>\n<li>Primarily sedentary role (approximately 80% sitting in an office/call center environment)</li>\n<li>Frequent use of phone, computer, and office equipment throughout the day</li>\n<li>Occasional lifting of up to 5–10 pounds</li>\n<li>Adequate vision and ability to operate computer-based scheduling and communication systems</li>\n<li>Ability to work extended hours, nights, weekends, or on-call shifts as needed</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Position Standards</span></span></span></p>\n<ul>\n<li>Maintain strict confidentiality regarding sensitive and proprietary company information</li>\n<li>Commit to ongoing training and professional development</li>\n<li>Flexibility to work outside normal business hours when required</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Apply Today</span></span></span></p>\n<p>If you are interested in joining Super Service Today and making an impact through excellent customer service and operational support, apply today—we’d love to connect with you.<br><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">If you are interested -- <span style=\"font-weight: bold\">apply today and let’s talk!!</span></span><br></p>",
    "compensation": null,
    "departmentId": null,
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Dispatch Coordinator",
    "departmentLabel": "",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://superservicetoday.bamboohr.com/careers/94",
    "employmentStatusLabel": "Full-Time"
  }
}