Venetian Fine Dining Host/Hostess - The Venetian Chop House - Caribe Royale Orlando Hotel

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    "description": "<div>\r\n<p style=\"text-align:justify\"><u>Scope of Position</u></p>\r\n\r\n<p style=\"text-align: justify;\">The Venetian Chop House Fine Dining Restaurant Host/Hostess is responsible for ensuring guests are welcomed and seated in a timely and efficient manner. As the first point of contact, the Host/Hostess sets the tone for the dining experience by greeting guests warmly, with a genuine smile, and addressing them by name. This role requires anticipating guests&rsquo; needs, engaging them to understand their preferences, and providing personalized service.</p>\r\n\r\n<p><u>Position Requirements</u></p>\r\n\r\n<ul>\r\n\t<li>Professional demeanor appropriate for a resort environment.</li>\r\n\t<li>Experience working in a resort restaurant is a plus.</li>\r\n\t<li>Previous food and beverage experience in a resort hotel environment is a plus.&nbsp;</li>\r\n\t<li>Basic computer knowledge (Micros or other POS systems).</li>\r\n\t<li>Must have Open Table reservation system experience.</li>\r\n\t<li>Must be of minimum legal age to serve alcohol according to state law.</li>\r\n\t<li>A food handling certification must be completed within the first 90 days of employment.</li>\r\n\t<li>TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.</li>\r\n</ul>\r\n\r\n<p><u>Responsibilities</u></p>\r\n\r\n<ul>\r\n\t<li>Greet and acknowledge each guest promptly (using names) with hotel greeting standard.</li>\r\n\t<li>Knowledge of hotel layout, restaurant station breakdowns and table numbers.</li>\r\n\t<li>Escort all guests to their table and introduce their server.</li>\r\n\t<li>Answer telephone calls using hotel/restaurant standards.</li>\r\n\t<li>Know and implement standards/procedures of service for guests.</li>\r\n\t<li>Communicate with guests, other associates, or departments to ensure guest needs are met.</li>\r\n\t<li>Check menus to ensure they are current, clean, plentiful, and wrinkle-free.</li>\r\n\t<li>Ensure place settings are appropriate, and each guest has the necessary items for the standard place setting.</li>\r\n\t<li>Report on guest concerns to the Restaurant Management.</li>\r\n\t<li>Thank every guest upon departure, invite them to return, and wish them a fond farewell.</li>\r\n\t<li>Perform any other reasonable duties as required by management.</li>\r\n</ul>\r\n\r\n<p><u>Education</u></p>\r\n\r\n<ul>\r\n\t<li>High school diploma or GED.&nbsp;</li>\r\n</ul>\r\n\r\n<p><u>Skills and Abilities </u></p>\r\n\r\n<ul>\r\n\t<li>Ability to communicate in the English language. Second language is a plus.&nbsp;</li>\r\n\t<li>Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. &nbsp;</li>\r\n\t<li>Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.</li>\r\n</ul>\r\n\r\n<p><u>Physical Requirements </u></p>\r\n\r\n<ul>\r\n\t<li>Must be able to work in a fast-paced environment.</li>\r\n\t<li>Must be physically fit in order to lift, pull, and push items up to 50 pounds.</li>\r\n\t<li>Also requires standing/walking/reaching and bending throughout shift.</li>\r\n</ul>\r\n</div>\r\n",
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